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Progressive Reviews

3.9 stars out of 5 based on 154 reviews from actual customers


Overall Rating3.923.923.923.923.92
Price4.014.014.014.014.01
Service4.084.084.084.084.08
Claims4.014.014.014.014.01

Online Insurance Giant: Progressive Reviews

Progressive Corporation sells auto insurance and a host of other types of coverage. They began selling policies in 1937 and now serve over 10 million customers. Progressive is known for their innovative direct selling to consumers. Their website is one of the best car insurance websites we’ve seen. The following Progressive insurance reviews are from actual customers.

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But just because they have a great website, doesn’t mean they have a great product. Different Progressive auto insurance reviews can disagree. That’s why it’s good to look at several reviews. If you have Progressive car insurance, tell others about your experience – good or bad. To see reviews for a different company, checkout these auto insurance reviews.

Reviews (154)

  • Todd J

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 55555

    My wife and I have been with Progressive auto insurance for over 6 years now. They consistently provide excellent customer service when we have had to deal with them.

    Because of numerous moves over the past few years and moving from state to state, we have needed to change our policy frequently. We have also changed cars quite frequently over the past 6 years and adding or removing cars using their online site has been simple and easy. Changing policies based on moving from one state to another has not been as easy however and always requires a phone call. The people that operate the Progressive phone services have always been consistent, professional, and polite. While we have never had to file a claim with them ourselves, I am confident that the service that they would provide during their claims service would be as exemplary as the service they have provided to us over the last 6 years.

    Their website is easy to use, however, I would like to see more functionality built in. It is not always simple and straightforward to make changes to your account online. The other area where their service is lacking is their automated phone service. I am not someone who likes having to navigate through numerous menus over the phone and would prefer if I could simply hit zero to get to an operator.

    Their pricing has always been cheaper for the levels of coverage that like to carry than numerous other insurance providers including Geico, Farmers, and Fireman’s Fund.

    Reply

  • Bill C

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have had Progressive Insurance for many years now. The price is very reasonable. I pay about 50$ per month, and this is after I’ve gotten some discounts for being a long time customer, and for using the tracking device thing they sent me for a week. I have had one minor accident since I have had this insurance, and they took really good care of both me and the other person involved. Both cars were repaired quickly and painlessly, and my rates did not even go up. The website is easy to use, and I rarely have to call them for any reason. The only complaint I have is that I get way too many emails from Progressive. I like the reminders to pay my bill (I have forgotten a few times), but I do not need all the other stuff they send me. All in all, I am very satisfied with my insurance and I have no plans to change carriers anytime soon. I got a quote from State Farm just for kicks one time, and the rate they offered me was over four times what I pay now.

    Reply

  • B. Courter

    |

    Overall Rating 44444
    Price 33333
    Service 44444
    Claims 55555

    I switched to Progressive insurance from State Farm because it was less expensive for the same coverage. A runaway shopping cart struck my vehicle at the grocery store parking lot. I contacted progressive and they quickly processed my claim and had an appointment scheduled for my repair that fit my schedule. Then entire phone call took about 15 minutes and I was very satisfied with that. My car was repaired in two days and I was given an economy level rental to replace my full sized sedan. I was dissapointed with that arrangement. I felt that a rental should match the car being repaired. Progressive also has a nice website where you can easily change your coverages and get quotes for additional coverage. I’ve never used their in-car device that tracks your driving habits but it seems like a good way to get a discount if you don’t mind the invasion of privacy. Automatic payment is easy to setup so you can just forget about making payments on time. My Progressive representative lives in my local area which is a nice convienece but it hasn’t made much difference when it comes time to file a claim. In that case you almost always speak to someone in their customer service phone center that could be across the country. Overall, I’d rate Progressive as a top auto insurance company. However, if another company were to offer me a lower quite for the same coverage then I’d have no qualms about switching. Their television commercials also give me a chuckle.

    Reply

  • R Riley

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I love progressive because they look for the best deal. I pay under a hundred every month for my car. They also give you a chance to lower your car insurance based on how well you drive. It’s the snap shot that you plug into your car and send in after six months. They also offer a lot of different plans depending on what you are insuring. I had to call one of the representatives and she had everything squared away for me in a matter of minutes. She even gave me updates on new insurance coverage’s in my area. I have never had a better experience with an insurance company. Also you can sign up for automatic payments. If you ever need to change something on your plan you can go online and make the changes. You don’t have to call the company and be worried about being put on hold for a long time just to get your plan changed. They also give you a free quote online. I couldn’t believe how easy it was to sign up. You can print your temporary cards online until your actual insurance cards come in the mail.

    Reply

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