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Progressive Reviews


Online Insurance Giant: Progressive Reviews

Progressive Corporation sells auto insurance and a host of other types of coverage. They began selling policies in 1937 and now serve over 10 million customers. Progressive is known for their innovative direct selling to consumers. Their website is one of the best car insurance websites we’ve seen. The following Progressive insurance reviews are from actual customers.

But just because they have a great website, doesn’t mean they have a great product. Different Progressive auto insurance reviews can disagree. That’s why it’s good to look at several reviews. If you have Progressive car insurance, tell others about your experience – good or bad. To see reviews for a different company, checkout these auto insurance reviews.

Overall Rating3.963.963.963.963.96
Price4.014.014.014.014.01
Service4.084.084.084.084.08
Claims3.983.983.983.983.98

Reviews (175)

  • WC

    |

    Overall Rating 22222
    Price 33333
    Service 11111
    Claims 11111

    We have been long-time customers of Progressive, and I first remember getting a policy with them in 2004. The rates were very competitively priced, and we had no issues insuring all of our vehicles and our then-teenage drivers. There were the standard discounts for multiple vehicles and for having a good student. We usually paid our premiums up-front for the entire year, and also received a discount for that.

    I had one ticket for speeding in 2008, and that was never counted against me so our premiums did not increase at all. In 2010, I was involved in an accident that was deemed not my fault, and was the fault of the other driver, who was uninsured. That is when our issues began with Progressive. They would only fix my car with after-market parts, which has been proven time and again to be sub-par for my make of vehicle. We argued over that, and eventually we relented, only to have continuing issues with leaking windows, sunroof and doors not closing properly. Progressive would not fix the issues. They claimed that the car was fixed to a previously safe level, and the issues were because of “normal wear and tear” and not a result of the accident. We had never had any issues with the car prior to the accident. We finally found an independent shop that confirmed the frame had been twisted in the accident, a MAJOR safety issue! They then increased our policy premium by over 200% – yes, 200!! I think maybe Progressive got too big, too fast, and decided to cut corners where they could. The safety issues are a huge negative for me. I want my insurer to be committed to safety

    Reply

  • Audrey F

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 44444

    As irritating as the commercials are for it, the thing that really impressed me with Progressive was the snapshot discount. They give you a device to plug in the car that tracks how often you brake too hard, and alerts you with a beep. I only had the device beep four or five times, and ended up with a 27% discount on my policy. You only need to use for about a week, and then the discount is permanent, so it is definitely worth it. I think other companies are doing something similar now, so I would recommend looking into places that offer something comparable. It really does save a good bit of money for hardly any effort. In addition to the Snapshot discount, I also take advantage of their paid-in-full discount, and have earned a loyalty discount after a year or so of being with the company. The loyalty discount was especially nice since I wasn’t expecting it, and it hasn’t even been that long. I would think that this discount would increase after a few more years, so I would be hesitant to switch companies at this point. I’ve only had to use their claims service once for a minor bump in the parking lot, but it was taken care of quickly. My premium didn’t increase, which was something I was worried about (I also wasn’t at fault, so that probably helped). All the representatives I’ve come in contact with have been friendly and professional, as well. I would honestly recommend Progressive to someone making a decision of where to buy auto insurance

    Reply

  • Ana

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Progressive offered me the best rate. Someone backed into my car when it was parked in front of my house and I noticed the next morning. I was really distraught as I have not gotten into an accident before so I was not sure what the process was like. I called quickly after I noticed the damage, so that I could get it over with. For some reason I felt that I was going to be looked at and blamed for keeping my car in an area that was not quite safe but nobody indicated anything of the sort. Progressive made the process really easy and always followed up/got back to me. The people I dealt with were professional and put me at ease about the whole situation. I went to get the damage inspected and then was able to choose a body shop that I had heard of and was okay with using. After the work was done I really could not tell that there had been damage to my car. The body shop offered a warranty but I never went back to use it since I was satisfied with the work. The work was done really quickly. I cannot remember how long it took but it did not disrupt my daily life. The process was done really fast so much that I don’t really remember the details. I just know that I am still getting the best rate over other insurance companies and it’s a reputable company so I will stick with it.

    Reply

  • Crystal

    |

    Overall Rating 33333
    Price 11111
    Service 11111
    Claims 22222

    I liked the option to have a device installed to track my driving and give me a discount, which was relatively significant. However, when my vehicle was hit and run on, they would not assist me with a claim. They said that I did not have uninsured motorist coverage, but it was clearly stated on my policy outline. I asked for a copy of the full policy, but was repeatedly told to find it online, which I could not do. I feel that they were simply trying to avoid paying a claim on the damage. After six months they also increased my premium even though it had been even longer since any traffic infractions and I passed my 30th birthday.

    Reply

  • Duke N

    |

    Overall Rating 55555
    Price 55555
    Service 44444
    Claims 44444

    I have found my time with Progressive Auto Insurance to be an enjoyable one. I have had no problem having questions answered when they have presented themselves. Anytime that I’ve had to speak with customer service via the telephone, I have been satisfied and relieved when I heard someone on the other end speaking clear, natural English on a native level. I can quickly refer to something and have answers delivered to me quickly from an understanding individual. The largest reason I cancelled my previous auto insurance with a company was mainly resulting from anytime I needed to speak with customer service, I was unfortunantly met with broken english from an overseas call center.

    Reply

  • pauly

    |

    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 44444

    Progressive is a solid and fair company with reasonable pricing. I have never had any issues with their service generally or with their prices. If I needed to make a claim, they were always easy to work with, polite and considerate and I felt like I was being treated fairly at all times. I’ve also found it to be incredibly easy to check information about my account or do price checks, and other simple tasks like that. I especially have appreciated the number of times in my own vehicle history where, with Progressive,I have been able to easily sign up (or re-sign up) for insurance service, switch the car that I had coverage on, etc. I had a few cars that stopped running and some intermittent moments without a car, and I’ve always appreciated how quick and easy it has been to go to their website, put in my information, and immediately get a quote and be able to sign up for insurance. You can even print out your insurance card immediately to have it with you on the road without any wait or risk of getting pulled over without your proper proof of insurance. Indeed, I have always found it very easy to navigate the Progressive website to sign up, pay for, or find other information about my account. They really make having insurance for your car or truck easy and convenient. Their latest convenience is the progressive App, allowing you to instantly pull up information about your account on your tablet or phone, even your proof of insurance if you are in a pinch.

    Reply

  • T. Kim

    |

    Overall Rating 44444
    Price 33333
    Service 55555
    Claims 55555

    Progressive Auto Insurance is good, but very expensive. I have never had an issue with my coverage at Progressive. I have not had any major claims, but the minor ones (glass dings) were taken care of in a timely fashion with a single incident report. My agent has been available when necessary, and all of the expected discounts were applied. I was able to interact with them (the agent and his employees) both in the office and on the telephone. These employees were always polite, and provided good service without complaint. The company has worked well with my local garage and the dealership, dealing well with some minor issues (on both my part and theirs), but eventually resolving all issues related to service calls from the auto manufacturer. I had to make one call when I had driven out of town, and that task was also not a problem. Despite these good qualities I was mildly unsatisfied with the agreement. The base price is big, and the cost in Texas is consistently higher in all comparisons (as much as twenty or thirty percent) than the competitors. After consulting reviews and message boards, I believe there are alternatives which offer at least comparable service for much less money. This differential will result in my leaving Progressive at the next opportunity, despite the prices. I feel their service is good, but not worth several hundred dollars per year extra. I may be wrong, but if cost is among your insurance concerns, I would look elsewhere before turning to this company.

    Reply

  • Ted

    |

    Overall Rating 44444
    Price 33333
    Service 44444
    Claims 44444

    Progressive is a good auto insurance company. The costs are comparable (not significantly higher or lower than competitors), and the agents are cordial, attentive and accessible when necessary. Most of my business occurs through the web site, and preparing my account and verifying the information was a very simple process. I have since moved my interaction over to the iPhone app, and am unhappy with that. I have not tested the android app, but would guess it is quite comparable

    Reply

  • Abby

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 33333

    For years, I had insurance coverage through Geico, largely because that had been who my mother was insured with when I signed up. I always found it difficult to work with them if something came up and I had to change the date of my automatic payment. I had had one claim with them, which I felt like I didn’t get a lot of information on.

    When I got a new vehicle (with a loan that required full coverage), the quote they gave me seemed incredibly high, and through some comparison shopping, I switched to Progressive. I have not had any claims through them, so I cannot comment on how they are on claims. I have had to switch my payment due dates a few times, and it was always relatively easy and their reps are easy to talk to. I’ve been insured through them for over 2 years now, continually. I have it set up to pay automatically, and always receive a reminder email from them several days before the payment is withdrawn. I also receive email reminders when it is time to print my new insurance cards. I have everything set up paperless, so I do have to go to the website if I need any paperwork on my plan, but the website is very easy to use and I always have an easy time finding what I need and changing things if needed. The only thing I’ve run into that was kind of a pain in the butt was trying to add my boyfriend and his vehicle to my plan; I ended up calling in to fix that, but that was largely because he wanted minimum coverage and my truck is set up for full coverage. I would blame ourselves for not fully knowing what we were doing over blaming the website on that one.

    Once we called in, we had it all fixed up within 5 minutes, no fuss. We’re also in the process of buying a house, and knowing that they also offer homeowner’s insurance and a bundled price for all services makes me happy as well. Overall, I would say that I am very happy with the service I receive from Progressive.

    Reply

  • C. Hamilton

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I initially bought my policy with Progressive online in October of 2004 and my first contact with them was ten days later when I had to file a claim because my wife was involved in an accident that wasn’t her fault (someone ran a stop sign and hit her). From day one, they treated me with nothing but respect, courtesy and compassion.

    All of the claims involving the accident were promptly paid and when I had quesistons about the claims I had a specific person I could address those questions to. They paid for all of the rehabilitation and surgery my wife needed after the accident and only stopped paying when an independent doctor reviewed her case and determined further treatment for her case wasn’t necessary. This was 11 years ago and I’ve never considered moving to a different company, even when my home owners insurance company said they might be able to offer me a discount. To me, there’s more to a company than just the price you pay; it’s also what you get for that price, such as the service you receive, and I’ve never been anything but happy with Progressive. In the 11 years I’ve been with Progressive I’ve only had to contact them by phone a handful of times but each time my concerns were quickly answered. I’ve added vehicles to my policy and have had the required ID cards faxed to the dealership within minutes of getting off of the phone. For my money, Progressive is the best insurance company I’ve ever been with and I don’t plan on moving to a different insurance company anytime soon.

    Reply

  • Jeff D

    |

    Overall Rating 11111
    Price 22222
    Service 11111
    Claims 11111

    I was recently rear-ended by another driver and the force of the impact pushed me about 10-15 feet forward into an SUV. It wound up being a four-car accident but no one was seriously injured, thankfully. I had my car towed to my dealership’s body shop and filed a claim with Progressive (both my insurance company at the time and the driver who hit me). About a week later, I get a call from the body shop letting me know that they are moving forward with the repair and gave me an ETA. A few days after that, I got another call from the body shop and the adjuster, stating that they had decided to declare the car a total loss. When I called the adjuster to find out what had changed, she explained that the costs of the repairs were going to exceed the threshold of their formula so they opted to declare a total loss. This is where it gets really frustrating. Their formula used an amount $2,000-2,300 less than Kelley Blue Book and NADA evaluations for my car. Using that low number caused the threshold to be exceeded by ~ $300. Had they used a fair valuation instead, the amount would have been under the limit and they would have repaired my car.
    I showed them the KBB and NADA valuations and they dismissed them stating that they didn’t use those services. I then showed them that the cars and websites that they referenced on their valuation report didn’t exist so I was unable to verify that those vehicles had the same options as my car. The answer was the same every time, ‘we feel that we have given you a fair evaluation of your vehicle’. They refused to increase their settlement offer so I’ve hired an appraisal service and am forcing them into the mediation process.
    A couple of points to consider:
    This accident was not my fault. – a fact that the insurance company agrees with completely.
    At the time of the accident, my annual premiums paid to Progressive were over $5,000 for my household (three cars)
    Despite those facts, they refuse to provide me with a fair settlement and now I have to fight them tooth and nail. I have no car and no settlement.
    Needless to say I am no longer a Progressive customer and I’ll never make that mistake again. If you are considering them as your insurance provider, keep looking.

    Reply

  • A Whitt

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I signed up with Progressive about 3 years ago after paying way too much with another provider. I shopped around and looked at a few different companies before deciding on Progressive. I made my initial decision based on price alone, of which Progressive was the least expensive. I then consulted with my dad, who works in the auto repair industry and has extensive experience dealing with insurance companies. He assured me that Progressive was a good company.

    Although I have no accidents during my time at Progressive, I can safely say I have had a positive experience overall with them. It is very easy to get discounts based on time you are with the company (so far I have received a 6 month, 1 year, and 2 year discount), being accident free, and being a safe driver. Some consider being accident free and being a safe driver the same thing, but Progressive actually has a module with an accelerometer to determine how aggressive you are as a drive. The module detects excessive acceleration, heavy braking, or turning too hard. The user must plug it into their car for 90 days and return to the company for their discount. If the driver exceeds any values (braking, turning, gas) there is an audible beep to let them know they have exceeded something.

    Progressive is a pleasure to deal with from a customer service standpoint as well. I have spoken with agents over the phone and all have been very courteous and helpful. Their online interface is very easy to use and navigate as well. Overall, I have no complaints with Progressive insurance and would recommend them to anyone interested in getting a new insurance company.

    Reply

  • L.Siccone

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have been very pleased with my experience with Progressive. I signed up with them when my husband and I bought an old truck from my father. We had auto insurance through the same company that was insuring our house. However, when I called them to get a quote, it was a lot higher than I thought it should be. So I started shopping for something more reasonable.

    I was impressed with Progressive as soon as I got on the website. It was so easy to navigate and intuitive, and I had my quote very quickly. The price was very reasonable and I took out a policy on the truck. A few months later, we purchased a 2014 Jeep Cherokee and once again, I got my quote from Progressive. The price was very affordable, and I added that vehicle to our policy. I also took our old vehicle off the insurance for our home. With my changes, we are now paying only $20 more a month for our practically brand-new SUV.

    I have an automatic draft set up to come out of my account every month. It is very easy and I have never had an issue with the payment aspect. I have contacted the offices by phone and found the representatives helpful and knowledgeable.

    Thankfully, I have not had an accident yet, so I have not made a claim on the insurance. I can’t vouch for how well that will play out, but so far, it has been smooth sailing and I have no complaints.

    Reply

  • CL

    |

    Overall Rating 33333
    Price 33333
    Service 33333
    Claims 44444

    I have been with Progressive Insurance for a few years and for the first few years I thought they were ok. The rates for the most part seem to have been reasonable over the past few years. I had the insurance for several years without filing any claims as at all. In September of 2013 my vehicle was in the shop for an extended period of time so the mechanic gave me a loaner. Well while I was parked somebody backed in to the loaner causing a minor and I mean minor dent. The mechanic filed a claim without my knowledge and they paid him $2000.00. They never contacted me to verify the extent of the damage. I did not find out until I received my renewal and my premium jumped about $30.00 per month unacceptable. I contacted them to try to fight it and to go after the mechanic to no avail. I am currently seeking other insurance. I am not happy.

    Reply

  • Natasha

    |

    Overall Rating 44444
    Price 33333
    Service 44444
    Claims 33333

    I have had Progressive Auto Insurance for nearly 4 years now, and I am very satisfied with their auto insurance. I have not gotten into many auto accidents, but they covered a fair amount when I did. I feel that what I pay each month is somewhat high. I feel I should be getting full coverage for what I pay for liability, but I’m still pretty satisfied. Their customer service is excellent. I typically am on an automatic withdraw feature, where the money is taken from my bank automatically at a certain date each month. There are months in which I am unable to have the money in the bank by the given date. I typically have to call their customer service via phone at that point. Their customer service representatives are typically very affable and informed. They listen well, and are usually more than willing to help me with my issue. Even though the amount I pay each month is somewhat high, I appreciate that I can actually talk to their customer service and get somewhere. Progressive’s website is easy to understand and navigate through. I use it often to check how much my insurance will be. I have had discrepancies with Progressive before There was an instance in which I was quoted a certain amount, but then the amount withdrawn from my bank that month was more than what was quoted to me on the phone, leaving me with an over draft fee. The customer service rep got it to where Progressive paid for the over draft fee, but they did make me pay a different amount than what was quoted to me on the phone, which I was somewhat unhappy with. Over all, the customer service is what makes this auto insurance company worth the money.

    Reply

  • Kara

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims Not Rated

    I have been insured through Progressive for well over five years now. I can still remember when I first signed up, I compared and compared rates from different companies and they had the best prices along with some of the best incentives for my situation. They give the option of paying your premium by the month, 3-months, 6-months, or 12-months and depending on which of these is chosen, there is a discount available.

    In my first few years being insured by Progressive they also gave discounts of at least 5% just for entering my mileage on their website. Then they have discounts just for going paperless and/or for having automatic withdrawal setup. I have moved a few times since being with Progressive and each time they gave me the option to skip my payment for that month and distribute it across the remaining months on my premium. This is nice because of the unexpected expenses that come with moving.

    Another thing that I like is that I can call or even go on their website and change my due dates. When I changed jobs, my pay dates changed, so being able to move due dates based on this definitely helped me adjust. Also, the longer you stay with Progressive, the more incentives you get. It is called their Loyalty Reward Program and is based on how many years you have been a customer. For example, because I have been with them for so long I get better discounts, large accident forgiveness, road side assistance, etc! Even now, my rates are reasonable even though I have well over the minimum required insurance coverage for my state.

    Reply

  • billy m

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Progressive has been very good to me.

    I spent a lot of time looking around for the best and cheapest car insurance i could find and in the end no one could beat the quote i got from progressive. After having the insurance for a few months i had an accident and i learned then that their customer service is one of a kind as well.They were very friendly and understanding and helped me out every step of the way.

    Filing a claim was made so simple and very stress lacking. This is one insurance company that i will recommend to anyone who wants an affordable policy with great customer service.

    The guys at the customer service center seem to really care and go out of their way to help you if you need them.The prices they offer are reasonable and you can sign up for auto pay as well and that makes it easier to make sure you get your bill paid on time each month and do not have to worry about late fees and other needless expenses.They are prompt with sending the id cards and you can always expect that you will get new ones way before your old ones expire.They are not prone to raise your rate either in case of a ticket or traffic violation like a lot of insurance companies do.They offer just standard liability in case you just need basic insurance to be legal on the road or you can get collision and the deductible you choose can help you save more money as well.

    I have been with progressive for four years now and have never looked back and never regretted the decision to let them service my needs for car insurance.Going with progressive has helped me save money and time and i value both since i do not seem to have much of either so i will likely be a customer for many years to come as well.

    Reply

  • Ashley F

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    I’ve had Progressive since about 2011 when I bought my second car and so far I’ve never had any problems with them. I thought that it would be expensive for me since I’m under 25 but for the duration of me having it, it has always been under $100. Even after having a minor accident that was my fault my insurance did not go up as I thought it would have. As of now my insurance is around $75 a month if I do the math correctly since I usually pay my insurance in a large lump sum rather than paying it every month to save myself some money. Even with the low price I pay I have everything I need in my car insurance plan including AAA which I would have thought would make it cost way much more. Also, their customer service and their AAA service are brilliant! The few times I’ve had to call customer service was to use my AAA and each time the representatives I spoke with were pleasant to speak with and not rude or impatient at all like some customer service representatives tend to be. As far as the AAA service they were very efficient in sending someone out to tow my car the few times I’ve needed service. The only time I had a problem was when I needed help with changing my tire once while driving on the highway and it took them over 2 hours to come but even that was understandable as I was stuck on I95 with no cities around for miles so I did not expect them to show up in 5 minutes like they would if I were in city limits.

    Reply

  • Jessica S

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I’ve been thrilled with my experience with Progressive. I was with another large auto insurance company but I received a letter that they had raised my rates, despite a good driving record. This made me angry, so I started to shop around.

    Progressive was easy to deal with from the get-go. I In my first got my first quote online and I was surprised at how quick it was. It only took me a few minutes to get my information entered and to have a quote right in front of me. I wanted to be sure of my coverage with rental cars, so I called them.I was connected with a real person very quickly. The process was easy and painless.

    I like several options Progressive gives you. First is the Snapshot device. They sent me a funny contraption that I plug into my car under the steering wheel and it reports back to them how I’m driving. I am a safe driver and I don’t drive very much, so my rates decreased after a while, once they saw my driving patterns. They said my rates wouldn’t go up because of it, but they could go down (and they did). I also appreciate the flexibility they offer with payment plans. Sometimes, I’ll want to move my due date by a few days and it’s quick and easy to do online. I would definitely recommend Progressive to anyone who is shopping around. The progress by which you get a quote is painless and quick and will likely save you a lot of money.

    Reply

  • Jeffrey Toton

    |

    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims 11111

    I never was a customer individually, but I was on the other side on progressive. My daughter driving a car that I leased for her was hit by a progressive driver. My daughters car was new. The other driver admitted to fault. We went to their claim center. The damage was less than my insurance deductable. Their adjuster got back to me telling me they were only going to pay a portion of the claim because in their view there was not corresponding damage on their drivers car. They knew that being the damage was less than my deductable, they could get away with this. Not to mention, they moved so slowly that their client could have had his car fixed ther by not showing corresponding damage.
    If your ever hit by a driver with Progressive, be prepared to fight for your claim.

    Reply

  • Sarah B

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I have been a customer of Progressive for over five years. They have very competitive pricing. I was using Nationwide for several years and Progressive’s prices blew them out of the water, even with the multi-policy discount of car and home insurance I was able to get Progressive auto insurance for significantly cheaper and for the same amount of coverage. Even my Nationwide customer service representative was impressed with the cost – they said there was no way they could match it!

    Progressive has a very user friendly website. I love having all of my information online instead of on paper so it’s easily accessible whenever I need to pull it up. They also have all claim information online so it is really easy to track the status of claims if you need to. I have filed several claims with Progressive in the years that I have had their insurance. The customer service representatives are helpful and friendly and get back to you very quickly. The website allows you to file claims online twenty-four hours a day so it is very convenient.

    Every time I have filed a claim after hours a representative has always contacted me back the following morning. They must have a wide range of repair shops that they deal with because I have always been able to use the place of my choosing. They always issue payment promptly so my car is fixed without delay. They also cover a rental car for you to drive while your car is in the shop. I definitely can’t recommend Progressive enough!

    Reply

  • Todd J

    |

    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 55555

    My wife and I have been with Progressive auto insurance for over 6 years now. They consistently provide excellent customer service when we have had to deal with them.

    Because of numerous moves over the past few years and moving from state to state, we have needed to change our policy frequently. We have also changed cars quite frequently over the past 6 years and adding or removing cars using their online site has been simple and easy. Changing policies based on moving from one state to another has not been as easy however and always requires a phone call. The people that operate the Progressive phone services have always been consistent, professional, and polite. While we have never had to file a claim with them ourselves, I am confident that the service that they would provide during their claims service would be as exemplary as the service they have provided to us over the last 6 years.

    Their website is easy to use, however, I would like to see more functionality built in. It is not always simple and straightforward to make changes to your account online. The other area where their service is lacking is their automated phone service. I am not someone who likes having to navigate through numerous menus over the phone and would prefer if I could simply hit zero to get to an operator.

    Their pricing has always been cheaper for the levels of coverage that like to carry than numerous other insurance providers including Geico, Farmers, and Fireman’s Fund.

    Reply

  • Bill C

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have had Progressive Insurance for many years now. The price is very reasonable. I pay about 50$ per month, and this is after I’ve gotten some discounts for being a long time customer, and for using the tracking device thing they sent me for a week. I have had one minor accident since I have had this insurance, and they took really good care of both me and the other person involved. Both cars were repaired quickly and painlessly, and my rates did not even go up. The website is easy to use, and I rarely have to call them for any reason. The only complaint I have is that I get way too many emails from Progressive. I like the reminders to pay my bill (I have forgotten a few times), but I do not need all the other stuff they send me. All in all, I am very satisfied with my insurance and I have no plans to change carriers anytime soon. I got a quote from State Farm just for kicks one time, and the rate they offered me was over four times what I pay now.

    Reply

  • B. Courter

    |

    Overall Rating 44444
    Price 33333
    Service 44444
    Claims 55555

    I switched to Progressive insurance from State Farm because it was less expensive for the same coverage. A runaway shopping cart struck my vehicle at the grocery store parking lot. I contacted progressive and they quickly processed my claim and had an appointment scheduled for my repair that fit my schedule. Then entire phone call took about 15 minutes and I was very satisfied with that. My car was repaired in two days and I was given an economy level rental to replace my full sized sedan. I was dissapointed with that arrangement. I felt that a rental should match the car being repaired. Progressive also has a nice website where you can easily change your coverages and get quotes for additional coverage. I’ve never used their in-car device that tracks your driving habits but it seems like a good way to get a discount if you don’t mind the invasion of privacy. Automatic payment is easy to setup so you can just forget about making payments on time. My Progressive representative lives in my local area which is a nice convienece but it hasn’t made much difference when it comes time to file a claim. In that case you almost always speak to someone in their customer service phone center that could be across the country. Overall, I’d rate Progressive as a top auto insurance company. However, if another company were to offer me a lower quite for the same coverage then I’d have no qualms about switching. Their television commercials also give me a chuckle.

    Reply

  • R Riley

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I love progressive because they look for the best deal. I pay under a hundred every month for my car. They also give you a chance to lower your car insurance based on how well you drive. It’s the snap shot that you plug into your car and send in after six months. They also offer a lot of different plans depending on what you are insuring. I had to call one of the representatives and she had everything squared away for me in a matter of minutes. She even gave me updates on new insurance coverage’s in my area. I have never had a better experience with an insurance company. Also you can sign up for automatic payments. If you ever need to change something on your plan you can go online and make the changes. You don’t have to call the company and be worried about being put on hold for a long time just to get your plan changed. They also give you a free quote online. I couldn’t believe how easy it was to sign up. You can print your temporary cards online until your actual insurance cards come in the mail.

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