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GEICO Reviews

4.2 stars out of 5 based on 219 reviews from actual customers


Overall Rating4.194.194.194.194.19
Price4.074.074.074.074.07
Service4.34.34.34.34.3
Claims4.194.194.194.194.19

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Insurance Advertising Giant – GEICO Reviews

The Government Employees Insurance Company (GEICO) provides car insurance for over 10 million customers. The below GEICO reviews are from some of those customers.

Founded in 1936 by Leo Goodwin, Sr., GEICO  began selling auto insurance to federal government employees and their families. Despite having ‘government’ in its name, GEICO has always been a private corporation and has never been affiliated with any federal or state governments. Headquartered in Chevy Chase, Maryland, GEICO sells car insurance in all 50 states. The below GEICO reviews are from nearly all of these states.

Owned by Berkshire Hathaway, GEICO has enjoyed a resurgence in recent years thanks to advertising. Several of their advertising campaigns have become well-known in recent years – most notably the GEICO gecko and cavemen campaigns. As of 2007, GEICO boasted over 13 million insured vehicles with over 11 million policyholders.  GEICO is one of top insurers of automobiles in the nation. If you have an experience with GEICO, leave a review – good or bad.

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To see reviews for a different company, checkout these auto insurance reviews.

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Reviews (219)

  • Pam M

    |

    Overall Rating 44444
    Price 55555
    Service 55555
    Claims 55555

    Geico currently insures my 2007 Pontiac Grand Am. I have liability coverage on it. I’ve never had any problems with Geico as my insurance company. The rates are reasonable when compared to other places I shopped at, although I’m sure the market has changed since then. I’ve never been in an accident, so I haven’t really had much of a chance to see exactly how they would be in that situation and I hope I don’t ever find out. A positive, is that they don’t bother me much. I don’t get a lot of calls trying to sell me a different kind of insurance, or lots of spam junk. They’re kind of just “there” if and when I need them.

    Reply

  • MK

    |

    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 55555

    When I moved from Massachusetts to Florida I was disappointed to learn that my insurance coverage could not be extended to Florida.I spoke with many friends and asked for recommendations and the answer I received more than any other was Geico.I had never sought information about their coverage because I was quite happy with my insurance carrier in Mass. As most of us I have seen and enjoyed their numerous tv commercials but always though that there were many stipulations attached to receive the low quotes stated in the ads.So I went online and discovered that the claims made in the ads were true.I did save over 15% and the enrollment process was seamless. I actually found it so easy that I felt compelled to call a representative just to assure myself that it could be so easy. The rep was polite,efficient and knowledgeable and confirmed that my online enrollment was as easy as I thought.While on the phone she emailed me the forms and documents which I esigned and my coverage began almost immediately.I was able to print out the documents and the entire process took less than 30 minutes. I normally find the experience of switching carriers very irritating and cumbersome but in this case it could not have been easier. My payments are debited from my checking account each month and fortunately I have not needed to call upon them again. I hope it won’t be necessary to require their services ( no accidents ) but hopefully if I do that experience will be professionally handled as well.

    Reply

  • Jon

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    My experience with GEICO so far was surprisingly positive. The firs thing that GEICO was able to do was lower my car insurance for making the Dean’s list in college. I didn’t need to even send them anything, just tell them I made it and they lopped of a decent amount/month. In addition to their reduction in rate, GEICO has been extremely easy to deal with in the event of accident. Last year, I hit a deer and my front bumper was destroyed and my hood dented badly. I called GEICO and the representative was very helpful, immediately helping to set me up with a local body shop. When I brought the car in, GEICO was able to replace my bumper and my hood, along with a few other dings, as well as rent me another car at no cost while my car in the shop. I had to pay my deductible of course, which was $500, but it was well worth it. I know that GEICO can be a little bombarding when it comes to the huge amount of advertisements that are regularly on TV or the radio, but my experiences with them were very good. I would highly recommend GEICO to anyone shopping for car insurance, as their premiums were pretty good and their customer service was very helpful, far better than what I had initially expected. Once my car got to the body shop, everything was fixed within a week. The colors looked perfect on the matched parts, and they even detailed my car on the inside. No complaints here.

    Reply

  • A.Reno

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    Overall Rating 33333
    Price 11111
    Service 44444
    Claims 33333

    So I’m in college and I just bought my first car with my hard earned money from working, it’s a toyota corolla (it’s got over 100k miles but I bike to work anyways it’s more for when I need to absolutely drive so a nice car with a lot of miles doesn’t bother me because it won’t be used daily) but anyways I’m on my parents plan and yet my insurance is $200 a month, I decided to look around and I found a local agency that will only be about $150 a month, overall my experience with Geico hasn’t been horrible but it hasn’t been memorable either. I’d much prefer to support a small company in my town than to continue to insure my vehicles with geico when it costs more to be with my parents plan than to be on my own.

    Reply

  • Astrolounge

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    BEWARE OF GEICO!!!

    Hey folks, I just found out that when I tried to cancel a vehicle from my Geico insurance policy last month after raising my rates, they actually SPLIT the policy into two different policies without my consent!
    Plus, I got MORE coverage from Progressive for $60 a month LESS!!!

    If you have Geico and you try to change some aspect of your policy, make sure they don’t try and pull a fast one on you like they did me.
    If you don’t have Geico, Stay Away!!!

    Reply

  • csoares

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Geico has been an outstanding auto insurance company. I first dealt with Geico after I was rear ended by a driver that was insured by them. My claim submission was pretty easy, and the insurance adjuster answered all my questions. I received fair compensation for the damage to my car, and was even given a follow up call from Geico to make sure I was satisfied. This experience prompted me to get a quote from them when I was shopping around for a better deal on my car insurance a few years later. Not only was their rate about 600′s less than my provider at the time, the customer service team was again very knowledgable and helpful throughout the process.

    Reply

  • Heather F

    |

    Overall Rating 55555
    Price 55555
    Service 44444
    Claims 44444

    I have Geico auto insurance not only are there commercials cute and catchy their policies are also awesome! I have many friends that use that I refer them to everyone one I know, I have gotten other insurance quotes trying to find a lower price but no one comes close!! I have never had an accident so I can not comment on how they run that part, but I have had friends that have and they said they were amazing, that they got the car fixed immediately after hitting a deer. Rental car at low cost and it didn’t affect the price of their insurance! So in my opinion you can not beat Geico, and when we got a new car it was super easy to transfer insurance to new car without any hassle. Before them we had Progressive who claim to be the lowest but they are far from it, and very unhelpful when you call for assistance, we had a fender bender and was not at fault but it took weeks to get the car fixed they refused the mechanics we found and was only allowing us to go to ones very far out of the way, I’m so happy that we switched.

    Reply

  • Josh

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have been very happy with GEICO. When I first signed up for auto insurance, I got quotes from multiple companies and GEICO was by far the most inexpensive. We now have a total of three vehicles insured with them and they haven’t really increased our rates over the past few years.

    Fortunately, we haven’t had any accidents where we had to file a claim, so I can’t speak for how they handle those. But I can say that their website is very easy and convenient to use. You are able to instantly print out your ID cards, or you can have them mailed to you. They also allow you to order a card for use when traveling to Canada, which is nice since I live in Michigan and occasionally cross the border.

    One thing in particular I liked about GEICO is that they allowed me to change the date that I pay for coverage each month to coincide with the day that I receive a paycheck. this is incredibly convenient since I never have to worry about them attempting to charge me when I don’t have the money available for it.

    Recently, I replaced one vehicle on the policy with a different vehicle that we had just bought and the cost actually went down, not up. I am very happy with their service so far! Hopefully if I need to make a claim one day, it’ll go as smoothly as things have so far. I would definitely recommend GEICO to those looking for inexpensive coverage.

    Reply

  • rich

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Geico is my one and only auto insurance company. Since changing from met life back in 1990 I have been loyal to Geico through thick and thin and through the many changes in my life. Geico has been there when I found myself in the middle of a financial crisis and allowed my auto insurance to lapse for a two-week period. While most insurance companies would let you go in a heart beat; Geico got me back on track without judgment and worked with me to reduce my premium so I could manage my account better from that point on. Geico’s customer service is really second to none. Every time I needed to obtain my insurance card, Geico always mailed them out to me in an quick fashion. Now with there state of the art on line web site it is easy to change payment plans, add vehicles or drivers and obtain important certificates, all with a click of the mouse. The other very important thing they offer is a very easy claim process. After the fender bender I was involved in they offered prompt payment of my claim. The final thing of importance and why I have stayed faithful to Geico is they offer the very lowest price premiums in the industry. That alone is enough for many people to switch. In closing this is a respectable insurance company with an outstanding reputation in automobile insurance and from some one who personally has gone the mile with them; I highly recommend them to everyone who needs a friendly caring profession auto insurance provider.

    Reply

  • J. Shaner

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    So far I am having a very good experience with Geico. I have had them for about a year and a half now. They were one of the lowest insurance rate quotes I got and I like the way you can customize your options online. Progressive was the highest and I was not impressed with their options. Some websites had limited, outrageous options that did not make me comfortable as a customer. It is nice to be able to add an extra $1 or $3 or whatever for add ons and not be forced into things you don’t need. I only pay about $90 a month for a 2013 car. I also filed my first insurance claim ever about a month or so ago and it was much easier than I expected. I filed online and someone called me not long after. They approved the claim quickly over the phone and determined I was not at fault. I went to the shop and they looked at my car, took pictures and notes, gave a complete estimate, and within days gave me a check. The amount also included an alignment, something they did not have to add on but they chose to since I needed 2 new tires and a new wheel and they wanted to make sure it all would function properly. The only times you really need to evaluate is when it comes to initial cost and how easy it is to file claims with them. No complaints so far

    Reply

  • R Slagle

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My experiences with geico have been pretty good from the start, I have always had great rates, great coverage and all in all they have been really nice and helpful over the years that I have had them.

    Until lately when I got into a fender bender, which by the way wasn’t my fault, I got hit while stopped at a red light, when I had a few problems with what happened with the whole wreck. Geico handled everything great from getting the other peoples insurance to pay for the body work needed and everything else until they raised my rates. That was the first wreck of any kind I have had on my claim and they raised my rate by a little of $200 dollar a year for something like that.

    I have loved Geico since the beginning and I feel like I was getting a fair rate for the coverage they were giving me on my claim, but the raise in my rate really had me asking myself if they were just raising it because they could or if I was really a higher risk because of a little fender bender. Other than that I have to give Geico a great review on my part. I can’t complain about the service, the rates, the coverage, and the friendly people that i encounter every time I have to talk to them about anything. I have a meeting with them over the rate change and I feel like after all this it will all be solved to make everyone happy in the end. I’d recommend Geico to anyone especially if you are young like me, 19, they give me a great rate for how young I am and for the type of car I drive also.

    Reply

  • S. Thomas

    |

    Overall Rating 44444
    Price 55555
    Service 55555
    Claims 44444

    The overall rating that I would give for GEICO auto insurance is definitely above 4 stars out of 5 stars. When I bought my first car in US, I was not having any driving history in the US. The customer service associates are highly talented and trained associates that they understood and considered my previous driving history outside of US and provided me with a good rate for my insurance. In fact I had more than 5 years if driving experience outside US. Other things which makes them the best is their online services like online payment, payments in multiple installments and prompt responses to your requests for ID card, claim settlement and other requests. Other highlight is the promptness they provide for roadside assistance.

    On a weekday morning I realized that I am having a flat tire on my car and I called GEICO customer service for assistance. They turned up in 30 – 45 minutes and I got the donut tire installed and ready to go in few minutes. They are normally a bit higher priced when compared to other auto insurance providers, but it is not that pricey when considering the service they render. They reminds about the payment dues regularly very prior to the due date and they are flexible in the payment options. I am also having the renters insurance with them and I preferred them considering their auto insurance services they have given to me and it is obviously gives me a peace of mind. I do recommend GEICO auto insurance to my colleagues and to my friends.

    Reply

  • Krystell M

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have had a really great experience with Geico. I had to switch to Geico after I was being charged an extremely unreasonable amount from a different auto insurance company. Geico offered me a much better rate that would fit well with my budget. My whole family is on my plan, and we have a total of 3 cars covered.

    A few months ago one of our brand new trucks was in an accident, and thankfully we had Geico to take care of us. I made the call to report the accident and I was confused about who was at fault for the accident. I learned that although the scenario was a pile up (not at high speeds so it wasn’t that bad), I was a few cars back and I was considered the one at fault for my specific situation. The agent helped me understand who was at fault in a clear and helpful way. They immediately got a rental car ready for me so that the new truck could go into the auto repair shop. My truck had to remain in the shop for about a month, and unfortunately it was considered totaled. Thankfully Geico covered most of the costs for my new truck, and I was left over only having to pay a small portion of the overall truck cost. This was my first experience having to utilize my insurance to cover damages.

    My overall experience working with Geico was very positive, and I would absolutely recommend them to my friends and other family members.

    Reply

  • Eric W

    |

    Overall Rating 11111
    Price 11111
    Service 33333
    Claims 22222

    So I finally got my own car and decided to go with Geico because i was refereed to them by a friend. At first I didn’t want to because there commercials are just so stupid i thought to myself are these really the people I want to trust with this sort of thing? But I was recommended by many people and said to ignore the commercials they are a great company, so I did and at first I thought i was getting a great deal on my car insurance ($229 without full coverage), but i turned out that i only had partial coverage on my car but i was paying close to full coverage for a sports car in CT! I drive a 95 Honda, so there should be no reason why i had to pay that much, i just thought i guess its because i have an older car but i guess that isn’t the case. I switched from geico to general and now my insurance is only $59 with the same exact plan! I would never recommend geico to any of my friends and can’t believe the i was recommended by 3 of my good friends and family members!

    Reply

  • Dan D

    |

    Overall Rating 55555
    Price 55555
    Service 44444
    Claims 55555

    I’ve had nothing but a positive experience with Geico. They have been my car insurance company for the last ten years. I’ve never had a problem that wasn’t easily solved and all of my interactions have been pleasant and efficient. Every so often I get price comparisons to see if I could save some money switching to another company, but I’ve never found anything close to the value I get with Geico.

    I’ve noticed in the last couple of years they have implemented better payment options as well. I can pay my premium at once, over four months, or over six months. The choice is totally up to me. I’m also a big fan of their website. It’s really easy to use and navigate. Finding information about claims, pricing, or billing is super simple. There’s rarely a need to call the company as I can found out any answers with ease on their site. Let’s face it, car insurance isn’t glamorous. It’s a necessity dictated by law. It should be something that the consumer has, but needs to invest little time with.

    I enjoy knowing that I’m always secure and insured by a reputable company and that I don’t have to worry about anything. I don’t have to think about car insurance. Geico gives me this security with their abundance of options and payment plans. There aren’t many frills, but I don’t need any. I just need to be insured and they allow me to do this with the best pricing and ease of service. If you are looking for reliable car insurance which is simple to maintain and set-up, then I would highly recommend Geico as you get the most bang for your dollar.|

    Reply

  • ashley

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I enjoy my service with Geico. I was skeptical to sign up with them in the first place. Shortly after purchasing a policy with them, I hit a deer, or rather, the deer hit me. Anyhow, I only had my vehicle 6 days before this happened.

    I immediately called Geico through my app on my mobile phone. The first question they asked when I called to report the incident is if I was okay. I felt comforted by that, as I was by myself in the middle of nowhere (Wyoming). Then I gave the details of what happened. Filling out the necessary forms and having an estimate for the repairs was much easier than I had anticipated. I was very pleased with my experience.

    Since then, I have not had any issues with wrecking or incidents, other than weather damage (Hail). I am very pleased with the service and quality of care that Geico provides, considering they are an online company. Also, we moved back to South Dakota, and switching the policy state was a breeze. I would not switch policies to another company for the world. I have recommended them to several people.

    Reply

  • Josh R

    |

    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 55555

    I have been with GEICO for years now and I am fairly happy with them. They have a great website where you can print out your ID cards as well as request them to be sent by US Mail. I’ve never had a situation where I needed to make a claim, so I cannot say how they are in that regard. In terms of price, while I am happy with their rates in comparison to other companies, I feel like they should be lowering my personal rates since I have been with them for years and never made a claim. Yet my rates either stay the same or have even went up by around $5 a month, which is ridiculous, in my opinion. You would think I’m exactly the type of customer they’d like to keep. However, when I compare their rates to other companies, they still win. That’s why I’ve stayed with them and will continue to in the future. Plus I love their commercials. haha I have not yet tried their phone app, so I cannot say how that works. Although they do have a good mobile website. One of the other things I’ve done is request a Canadian ID card from them, since I occasionally drive over to Canada (I live in Michigan). I’ve never needed to use it in Canada, but it is convenient to have and reassures you that you will have it if you ever need it. So really, my overall opinion of GEICO ranges between positive and indifferent. I cannot say just how good of a company they are since I’ve never had to make a claim, but their rates are the best I can find.

    Reply

  • marie v

    |

    Overall Rating 55555
    Price 44444
    Service 44444
    Claims 44444

    I decided to switch to Geico 4 years ago, after I was involved in an accident and had a different insurance company. Geico was the company of the person who hit me,and while my company was not helpful or insightful on what to expect from the process, I found the Geico representatives to be amazing, helpful and knowledgeable. They helped me set my appointments and get a rental with little to no wait time. They never bothered me when the repair took too long from the shop, instead they called, apologized and offered me to upgrade my rental car to a large suv with a free tank of gas. They were so helpful that I switched immediately. I have never been happier.

    I have had them for 4 years and they have always been a breeze to deal with. I have had two broken windshields and because I am in Florida, it is free replacement- they got the company out in just 1 hour and did all of the leg work including scheduling and calling me to confirm 15 minutes before arrival. After both installations of the windshields, they were courteous and called to make sure everything was to my satisfaction. Also, last year, a gentleman hit me on purpose, but not enough to do damage to his car. He hit me in a way that looked questionable, as if it could have been my fault. He quickly stated he would not go through insurance, but demanded 10,000 from me. I realized soon after, it was a scam and reported the accident through my insurance company- They stated it would not go through as a claim if there was no report from the other gentleman, but they agreed it sounded like a scam. When the guy called me, I gave him the number to the Geico rep, but he was only trying to extort money from me again. Geico was wonderful in helping me deal with this too.

    Reply

  • quentin

    |

    Overall Rating 22222
    Price 33333
    Service 44444
    Claims 33333

    The cost of my GEICO premium has gone up without any rhyme or reason, because of this unwarranted increase I decided to take my business elsewhere. My auto insurance policy was active from 06/12/13 – 12/12/13. To buy a new policy for the next six months (12/12/13 – 06/12/14), my premium was $423.19 for the first month installment. I chose not to pay this premium and instead purchased auto insurance from a competitor company. GEICO is now billing me $423.19, indicating I owe them for the new policy premium, even though I have informed them verbally and in writing that I no longer want an insurance policy through GEICO.

    Reply

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