GEICO Customer Reviews
The Government Employees Insurance Company (GEICO) provides car insurance for over 10 million customers. Headquartered in Chevy Chase, Maryland, GEICO sells car insurance in all states, except Massachusetts.
Owned by Warren Buffett’s Berkshire Hathaway, GEICO has enjoyed a resurgence in recent years thanks to advertising. If you have an experience with GEICO, leave a review – good or bad.
These are the average customer ratings for this insurer:| Overall Rating |   |
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I have been with GEICO for more than five years and have had a very good experience with them. I originally signed up with GEICO when I moved from OH to FL. As you may be aware, rates in FL are astronomical. The insurance company I used in OH quoted me triple what I was paying in OH. I went online, found GEICO and requested a quote online. Not only was the rate less than I anticipated, I was able to buy the policy online. A few days after getting the quote, I had a question and needed to speak to a representative. I was a little worried that since I bought the policy online, I wouldn’t get good service over the phone. I was wrong – I have since called and emailed GEICO several questions over the years and have always received prompt and courteous service. Another plus for GEICO is that they were “green” when many companies were not. I’ve had paperless statements and policies for years with them.
Geico has worked pretty well for me. I initially wanted monthly payments, which they don’t offer, so I make payments every other month or so. Beyond that strangeness service has been very good. Their 800 number is 24/7, able to do claims or changes to your policy at any time. Small stuff, but since I’m awake more during the graveyard hours I liked having the option.
Geico has been my automobile insurance company for the past eight years. During this time, I have submitted two claims for coverage.
One claim was from a collision with a deer, where my SUV was damaged extensively. I was happy with the care and consideration that the GEICO claims representative gave me over the phone. She seemed very concerned with my well-being, and once I had assured her that I was not hurt, she gave me a detailed explanation of the claims process. Everything was handled promptly and professionally, and within days I had the check in hand.
The other claim that I had was much smaller, and like the first claim, was resolved quickly. I chose GEICO as my insurance company because their rates were the best, I will remain a customer because their customer service can’t be beat. Also, in a time where more and more companies are going overseas for their customer service, it’s nice to deal with a company who doesn’t outsource!
The biggest benefit to having Geico is the price compared to other insurance companies. Also Gieco is convenient in that you can access information online and print off insurance cards to avoid waiting for them in the mail. However there is no personal services so if you enjoy talking with an agent or being able to ask in depth questions this is not the best way to go. If you get into an accident the people you talk to on the phone are not helpful in getting you what you need.
Geico also doesn’t cover all types of insurance so if you need renters insurance you have to jump through several hoops in order to get that accomplished. Overall Gieco is fast and convenient as long as you don’t need renters insurance or get in an accident.
I have had nothing but a positive experience with this insurance company! When I was first looking for car insurance, I asked GEICO for a quote. They did not try to sell me insurance I didn’t need; they were honest in what I would and wouldn’t need in my plan. They also gave me numerous discounts, including a discount because my parents also used GEICO. They were by far the cheapest insurance company I could find, yet they still provide the same amount of coverage as the other companies I checked out. Customer service is friendly and helpful.
GEICO provided excellent, hassle-free service for me after an accident that was my fault. They were quick to settle any outstanding claims and covered the cost replacement of the other party’s vehicle as well as my own. They also provided legal representation in a civil suit that was filed shortly after at no cost to me. In fact, they recommended an excellent attorney who was able sift through all the legal mess and found the financial responsibilities did not exceed my policy limits. In addition, they gave me an overwhelming sense of ease through the process that I would not be forgotten about and they would see the claim through to settlement. Although a very large company, I feel they treated me very well from beginning to end of the ordeal.
I signed up with GEICO when I got off my parents’ insurance policy. They were really cheap, easy to use, and friendly. For only $96.00 every six months, I’m insured with GEICO for my Dodge Neon. I signed up online, but you can sign up on the phone. Their online quote and signup process is really easy. I got a quote and then went back a few days later and signed up after I had made up my mind. I got quotes from a number of insurance companies and GEICO was the cheapest. Other companies lure you in with one-time sign-up discounts and other sly maneuvers that don’t show the actual price you’ll have to pay, but GEICO is very honest and upfront with their pricing. I opted to have my documents mailed to me and to fill them out and mail them back, which was easy. You can also do everything online if you prefer.
I’ve had this policy with GEICO for the past year. I was shopping around for a cheaper premium and they had the best rate for the coverage I needed. So far I haven’t had a problem, and the customer service has been great –
I’ve had to call them a couple of times when I locked my keys in the car (yeah, I know, I KNOW, I’ve heard it all already) and they were very efficient and didn’t laugh too much! No, really, they were totally professional and didn’t make me feel like an idiot. And the lock-out service is free with a small additional premium (which I obviously need to continue!) so no complaints there either. I also like the fact that I can make policy changes and pay my bill online – it so convenient. Other than the lock-out service, I haven’t had a claim, so I don’t know how their service rates in that area, but from what I’ve seen I’m sure it’s just as good as their competition.
All in all, I see no reason to switch, so I’ll stick with GEICO. And the gecko is cute.
I’ve been approached a lot of times about switching car insurance, and I don’t think I ever will. I’m just too happy with GEICO. It may be that I can get it cheaper somewhere else, but I doubt. What matters to me though is that I’ve been in three accidents with my car, and GEICO handled every one of them perfectly. From calling a tow truck, to sending an adjuster, to paying for it I’ve never had a glitch, dispute, or headache. Getting an expensive rental car through them was easy. All three accidents were someone else’s fault, and they resolved the case with the other auto insurance and returned my $500 deductible quickly. I don’t generally have faith in big companies like GEICO to really follow through on their promises, but they are one of the three I do trust. (American Express and Land’s End are the others, if you’re curious.)
I’ve been a satisfied Geico customer for 12 years, for several reasons. Their prices are rock bottom and finances charges more than reasonable. Payments are easy to make by phone, computer, or mail. When I bought two cars in six weeks, they even gave me extra time to pay the adjustment, when I asked for it.
Twice I’ve had people file claims against me that shouldn’t have been filed. Geico refused to pay on both of them, and my rates didn’t change. The people I’ve talked to over the years have always been very helpful and polite. I can’t imagine having a better experience with an insurance company, and I really do tell my friends about Geico every chance I get!
I have been insured with Geico since I purchased my very first car back in 1972. That’s 26 years with one insurer. Although I’ve been offered deals with other insurance companies, I feel very comfortable with Geico, since they have always been extremely professional in their dealings with me. During my time with Geico, I’ve had one car stolen (it was subsequently found), one minor fender-bender (my fault) and damage after my car was struck by a hit-and-run driver. Each time I called their toll-free claims number, I received excellent customer service and a quick and speedy resolution. Their Internet-based customer service has taken their client support to a whole new level and I am now able to do almost anything online with regard to my policy. I’ve been wooed by other companies, but my premiums with Geico are fair and I feel very secure knowing that they will be there to support me if and when I need them.
So far my experience with gieco has been great. Not only did they save me $400 on just a 6 month policy but they were very understanding when I had been a victim of fraud and let me make a payment a few days late while I got caught up without reproductions. Thank you Geico for being reliable and extremely affordable.I Love receiving my renewal policy in my email and seeing that it has gone down yet again without having to do anything!
Pros: Saving Money
Cons: None Yet
Anytime I had questions I was able to call and get fast, friend;y service. When I was involved in an accident, they assisted me with what steps to follow. When it came time to rent a car because of the accident they assisted with the paperwork I requested. I have never had an issue that could not be resolved either through the web, a call to an automated person, or a live customer service representative. When I have needed I.D. cards I was hesitant to do the automated selection because I speak very softly. To my amazement it sent the information I requested and I did not have to constantly repeat myself. Also what I enjoy is the competitive pricing they have to offer. If someone is lower when you inquire about the policy they will inform you. This is the cheapest I have found versus other major companies.
I switched back and forth with Geico several times. I never had any issues or claims so far but everytime I went with them I noticed that to get you they will quote very low price and and ones you are with them they will start charging. One time I was paying 4 times more than what I actually should be paying and I only found by switching (was paying 1400 for one car instead of 350). Recently I thought I will try them again, so I went with them when the quoted me less again. But within 6 months with no reason(no accidents, no tickets, absolutely nothing) they increased by $25. When I asked them they said its increased for everybody in your state.
I was thinking I should get discount for good records. Overall it looks like they are behind money all the time.
I’ve been a GEICO customer for about two years now. At the time I had to look for cheaper insurance because my oldest daughter got her driver’s license. Staying with my old insurance company would have almost tripled my insurance premium. I looked online and eventually came across GEICO. Of all the quotes that I received, GEICO beat them all by far.
In fact, with my daughter, a brand new driver, they were cheaper than my previous insurance company. If I had only known before that GEICO was cheaper. Within a year of becoming a GEICO customer, my daughter had an accident and totaled our car. Luckily, noone was injured. The way GEICO handled everything was nothing short of amazing. The whole process from getting the car towed to having it appraised and getting the check was done in one week. No hassles, no delays. And the best thing: my premium didn’t go up one bit.
My auto insurance company is GEICO. Although, they may have started as a Government Employees’ Insurance Company, they are now privately owned however keep the same name. I switched to GEICO about 3 years ago when my rates from my previous auto insurance company (Palisades) went way up.
When I first called GEICO for a free rate quote, I was amazed that they were willing to give me coverage for LESS than half the price Palisades was trying to charge me. I dropped Palisades in a heartbeat and accepted the quote GEICO gave me (which was about $750/year not including collision). Since I have a perfect driving record, I never had to file a claim with GEICO.
However, once some one else hit me and I still told GEICO about it just so they realized that the other driver was already reported to be at fault. GEICO was very understanding and promised not to increase my rates. They lived up to their promise and they actually have been lowering my rates every six months, due to my perfect driving record. So, all I can say is that I recommend GEICO to anyone who is a good/safe driver. You WILL save money with GEICO. I DO know that they will raise your rates quite a bit IF you’re reported to be at fault for causing an accident. But, safe drivers, you don’t need to worry about that.
My auto insurance company doesn’t exceed my expectations. They are not very capable and their customer service is horrible. I have been given incorrect information before. I just got information from a competing insurance company, All-State, that showed that they could offer me a lower rate. I have been with Geico for a very long time yet they have never showed me any appreciation or any sort of discount which I feel would be appropriate. In a time when more people are money and spending conscious I believe the company will lose customers by not being a good overall value. I believe that Geico is a well-known company so it should be no surprise that they have lots of customers but they don’t offer much in discounts like AAA does. I think that they should.
Before switching to GEICO, I had heard stories that once you get in an accident they drop you. Well, four accidents later and I am still with them. This is the only auto carrier we have reported accidents to. I can not compare accident reporting with other carriers. However, I can not imagine the service being any better. We have reported four accidents but only two resulted in payouts. The accidents were more fender benders but still there was a payout of over $500.
I like that rates were not increased significantly and that the accident reporting was easy. This is more important than cost. Accidents will happen and that is the whole point of buying insurance. Moreover, an insurance company should make paying for the insurance just as easy as reporting a claim. GEICO has done that. For that reason I am staying with GEICO.
To be honest I have heard a lot of horror stories other people about GEICO not paying for repairs, medical, lost wages, and etc. However my experience has been somewhat different. I was in an auto accident in 2007 and have had no problems with them other than some phone tag hear and there. There service has been good, and I always get a response with in at the most 24 hours (if not sooner) when I send an email to the adjuster there. My bills have medical bills have been paid fairly promptly.
If I had to pick one problem with them is that being out of work the lost wage checks are slow to come. They only come once a month and the date varies a little due to how long it takes them to approve a payment. But overall I have been very happy with GEICO’s service to me.
I switched from Liberty to Geico. Geico gave us a very good rate for a two car family in upstate NY. We had no accidents or tickets. Frankly we found Liberty was raising the premiums for no reason. Then when we did actually have to make a claim because of an incident they were difficult to deal with. Geico has been a pleasure. We have had two glass claims due to trucks spitting up rocks. In both instances they worked with us to get a local company to switch it out the next day at my office. Premiums are low. They have online access.
Geico has great customer service. They also have a good roadside assistance policy. The roadside policy is cheap and both times I have used it, they had a quick response and Geico picked up the bills. Geico is not like a lot of insurance companies these days. They don’t charge you to make payments. You can make them by phone, mail, internet or direct debit. I had an accident that was not my fault. Geico paid to have my car towed and had a rep out the next day to assess damages and I had a check for my totaled car in 3 days. My insurance premium didn’t go up!
We selected GEICO after our previous insurer raised our rates to a usurious level. Through the years, they have been exceedingly easy to deal with, always provided the service we paid for, and went out of their way to insure that we were recompensed (including a refund of our deductible) by another insurance company when that company’s insured driver hit my daughter’s car one fall morning.
WATCH OUT! GEICO IS UNFAIR TO SENIOR CITIZENS.
Geico it has been a great cruise for 49 years, but now because of unfair premium raises I will have to leave you.
Here is the history of the last two years 6 Months premiums for 2 cars to show what I mean.
Mar 2008 $692.50
Aug 2008 $719.90
Mar 2009 $808.90 March 31 I was 75
Aug 2009 $1055.10 August 10 my wife was 75
Now this retired sailor will have to sail to a lower price insurance harbor $671.94 for the same coverage. A savings of $583.16. I also will receive a discount on my house insurance.
Geico does not want us to mention the other company insurance name. I wonder why that is??
I have used Geico for YEARS and have never had a problem with them. 2 years ago my I wrecked my SUV and made a mess. We had an estimate within a few days and a rental car as soon as it happened. They were WONDERFUL!Everyone we talked to was very knowledgeable and always polite. I have lived in 3 different states so far and excellent service with all of our moves.
Last night I took my father to the ER and left the lights on in the truck. I called Geico and they had someone at the hospital within 30 minutes to jump us off. I would definitely recommended Geico to all who read this review and their prices are usually the lowest too. Im glad to be with this company and will stay with them as long as their services stay high quality and great.
They are WONDERFUL!!
Overall, the experience has been positive. The ability to secure coverage was very easy. I simply called the 800 toll free number and spoke with an operator. While on the telephone, the operator was able to look up all of the necessary information about the vehicles, driving history, accident history, and was able to immediately issue coverage. The only drawback I felt was present was the cost associated with the coverage. While the commericals promote how Geico’s costs for coverage are lower than anyone else’s, I am not completely confident about this claim. Also, a big plus was the ability to obtain a discount if you allow Geico to do an electronic transfer of funds from you checking account. This was great as it does prevent missing a payment and having to go through the inconvenience of sending out a monthly payment or remembering to make the monthly payment.
anyone that has had a traumatic brain injury through the fault of a Geico insured driver and not yet received payment, please contact local and federal law enforcement. I am not an attorney or law enforcement. I am simply an individual that has had their life financially and medically changed for ever and Geico has yet to pay me a dollar. someday insurance companies will actually be held accountable for their actions and/or inaction.that will never happen until people stand up for their rights.I am tired of hearing people complain about this and that related to an insurance company. involving law enforcement when appropriate is alot more productive then complaining to the company taking advantage of your situation.
I do not recommend Geico insurance. I have had a clean driving record since I have been a custome with Geico for the past 5 years. I have always paided my bills on time. I moved to a new city and had my car broken into. I had a $2000 built in gps and they did not cover anything that was stolen or the window that was broken. They never disclosed the information I needed to know about paying extra for non factory parts that were installed. I am no longer a customer with them and do not reccommend them to anyone.
Geico is a stable insurance company that I have been dealing with for over 3 years now. I am not a big fan of insurance in general, and I only purchase it when I absolutely need it.
That said I have been happy with Geico, their service is prompt and the people I talk to are always friendly. Each time that I needed assistance with things like changing my plan, or making inquiries I was taken care of very quickly, while the representative I spoke with was also quite helping.
My questions were answered accurately, not ambiguously. I have never had to make a claim thus far with Geico, but I have a feeling that If I did, I would have no problem. The deductible that I would need to pay could be lower, but I am generally happy with my coverage.
This may sound silly, but the reason I decided to switch to Geico in the first place was because I saw their advertisements on television, with the little Gecko. I can say that most of the representatives at Geico are just as charming as that little Gecko, I am pleased to have Geico as my insurance provider, and I have no plans to switch anytime soon.
The insurance industry is far from perfect, but having Geico in it makes it a bit better. The only reason that I might ever consider switching companies is to get a better rate.
Geico does the job. We have had our car insured with Geico for the last 5 years now, after we were sucked in by the advertising. However, I have nothing but the highest praise for them.
In the 3 years in which we didn’t make a claim, they offered a good and increasing discount each year for not making a claim. Last year when we got burgled, they were very friendly and helpful, and we received a very generous payout in less than two months.
We do pay more than average for our yearly premium, but the safety of mind that Geico provides is absolutely worth it. The call center staff are very calm and always on hand to answer any queries; we’ve never had to wait more than 10 minutes for our call to be answered.
I have done a lot of shopping around trying to save money on my car insurance. For the same policy, GEICO’s prices are BY FAR the best I have encountered. Their service is also good. You can always reach someone when you need them. The website is easy to maneuver – you can model changes to your policy and see how it will impact your price. The only claim that I had to submit through GEICO was a glass claim for a new windshield. The process was very easy (entirely online) and my new windshield was installed within days at my convenience. The claim was taken care of quickly and easily. Overall I am happy to be with GEICO but I will continue to shopr around every time my policy renews.