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Grange Insurance Customer Reviews

1.6 stars out of 5 based on 39 reviews from actual customers


Overall Rating1.561.561.561.561.56
Price2.462.462.462.462.46
Service1.651.651.651.651.65
Claims1.561.561.561.561.56

Grange Insurance is a collection of insurance companies offering auto, home, business, and life insurance. Grange Insurance was started in 1935. As of 2009, they had $1.3 billion in annual revenues and $2 billion in assets. They’re located in Columbus, Ohio and do business in both Southern and Mid-Western states like Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

Grange Insurance sells their policies through a network of independent agents. They also tout their community involvement both in and around the Columbus area. If you have any experience with Grange Insurance, please leave a review – good, bad, or ho-hum. To see reviews for a different company, checkout these auto insurance reviews.

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Reviews (39)

  • Doug

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    Worst customer service in the insurance industry. They will not fight for you and they will not protect your privacy. Stay away from Grange Insurance!

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      We are sorry you weren’t satisfied with your experience. We value your business and your feedback. We are committed to serving our customers and follow the necessary, mandatory privacy regulations to ensure your information is protected. Any breach of privacy is a serious matter that we will address.

      Reply

  • Dorothy meyers

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    Overall Rating 11111
    Price 55555
    Service 11111
    Claims 11111

    They are the worst insurance company collected my money for 40 years but when I turned in a claim they refused to pay. Never had a previous claim

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      We appreciate you taking time to provide feedback on your experience with Grange Insurance and are sorry that we did not meet your expectations. You have been a valued customer for 40 years and we want to make sure that continues. We realize every claims experience is unique and would like to explore the issue further.

      Reply

  • marcia

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    This company is the worst. I was rear ended by their insured. They wont offer me a reasonable amount on my car accident. They make me feel like I am a worthless piece of crap when I talk to them. I would never do business with this company. My accident was in 2011 and we are almost at the end of the two year period and we can’t agree to a reasonable amount. I got a lawyer and they offered less. Looks like we will have to go to court.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      We appreciate your taking time to comment. Individual cases often have individual circumstances. No claims experience is identical. The goal is to be fair to all those involved.

      Reply

  • Frank

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Claims department just terrible, do not care about people, do not provide proper information, very unprofessional!

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks for the feedback. Customer comments are valuable in helping us to improve. We’re sorry your experience turned out the way it did. We’d appreciate a chance to win you back.

      Reply

  • Barbara

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    Offered good rates so I gave them a try. After an accident (that wasn’t my fault) I found out they do not like to pay out on claims. Plus they raised my rates.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks for the comments. Your feedback is important. While we do not know all the particulars of your situation, it is disappointing to learn your experience fell short. Many factors come into play in determining rates and claims. We strive to be fair and adhere to the highest industry standards.

      Reply

  • Kenneth Hall

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    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    Grange is the worst. After 25 years of sending these people my hard earned money, they dumped me. It seems that my 2 rental homes (both well maintained and excellent properties) were no longer needed, so they dumped my HO, my auto, my boat policy, and my 2 rental properties. They didn’t even have the courteousy to call my Agent before I received a “cancelled” letter from the home office. STAY AWAY from GRANGE. Horrible company and shameful.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
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      Service Not Rated
      Claims Not Rated

      We appreciate your comments. Your feedback helps us do a better job with customers. We’re disappointed to learn your experience did not meet your expectations.

      Reply

  • Robert Brookshire

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    Overall Rating 11111
    Price 11111
    Service Not Rated
    Claims Not Rated

    Never had to turn a claim into this company that my wife and I I had for over 10 years, Accident free no tickets or accidents. Went to add on older car and add my 21 yr old daughter and son-in-law to my policy and they shot my premium up almost double. Found a much better company willing to have the same coverage I had with Grange plus add my older car and daughter and son-in-law for only an extra 24 dollars a month more. Couldn’t have made a better decision about leaving this company especially after reading all the other negative comments on here.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks for your insights. We work hard to offer competitive products and services, and we regularly work to create new lines of products. We’re disappointed to hear your experience prompted you to look elsewhere. We would welcome an opportunity to win you back.

      Reply

  • zhuofu

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I experience the same as tod. They dropped me from coverage without calling/telling me. I drive an uninsured car for weeks.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Cancellations occur for many reasons, all based on the individual facts of the situation. Sorry to hear your experience did not meet your expectation. Thanks for taking the time to comment. Feedback helps us to do a better job.

      Reply

  • Bobby Cartwright

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    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 44444

    So far so good. I moved here from Washington about a year and a half ago and had not heard of Grange insurance before. There were not that many reviews on them and what there were, were not that good. The price was way better that SF, All, Nat, Gei or Farm so on my agents advice I went with Grange. I did use their help when I needed a rental car after a SF driver hit me and SF would not give me a rental car until their client admitted guilt to them. Rather than wait a week I turned in the claim on my own insurance and let them fight it out with SF. Good deal because then I was back on the road with a rental car. Great price, good agent and I felt they needed some current feedback. Bobby

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
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      Thanks for your comments, Bobby. We appreciate your taking the time to provide insights into your positive experiences with Grange.

      Reply

  • tod

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Stay away from grange. I was with them for years with an excellant payment history. Last month I was two weeks late on a payment and they dropped me from coverage. Not only did they drop me but they didn’t have the decency to even call and tell me. I found out weeks later when i got a refund check in the mail so i was driving around uninsured for several weeks. Disgraceful

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks for the comments. Many factors are considered in claims cases. Our focus is on being fair to all involved. Thanks for your insights.

      Reply

  • Michael Withers

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    I was recently in a three car auto accident where the Grange customer was at fault. The driver was cited and even in the police report, admitted he was the one at fault. I contacted Grange because I needed a rental car for work since mine was no longer drivable. I called Grange on Monday, they had me talk to 4 different people, none of which were the adjuster assigned to my claim. (Still have not talked to the person assigned to my claim.) They told me Monday that they had to talk to all parties that were involved before they could issue me a rental, even though their client took blame. I called Tuesday, same thing. Went to Enterprise car rental to see if they may have better luck…..NOPE, of course not. I have not received one phone call from Grange and when I call, I get the run-around. Here it is Thursday, and I still have not received a call and no adjuster has even went to look at my car. Like the people before me, I guess to finally get them to listen, you have to get an attorney. I didn’t want it to come to this, but it has. I have missed work, did not make it to my 4th of July family reunion, and have had my stress go through the roof. I will update next week if any changes, good or bad.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Appreciate your comments. While we can’t discuss individual cases, we can say that we are committed to being fair to all those involved in a claims case.

      Reply

  • John

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    My mother was recently hit by someone insured under Grange and the car was totaled (it was the other driver’s fault). The car was paid off and had all the maintence needed for the next 100,000 miles, but Grange initially offered us just less than $2200. My parents can’t afford to make car payments because they are helping pay for my college and I am already taking out loans, and now Grange has screwed us over and wants to offer us a laughable amount. Don’t support a company that treats people like this, and if your ever hit by someone with Grange, contact an attourney right away.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      While we can’t discuss your case details, it is important to note that facts and circumstances are different in each situation. Our focus is on being fair to all concerned based on the situation. Thanks for commenting.

      Reply

  • babeol

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    Daughter just got rear ended by Grange insured driver. It was a multi-car situation but my daughter had stopped without hitting anyone. The Grange insured driver hit my daughters vehicle so hard it drove her into the person in front of her. That person drove off (likely no insurance). Now Grange won’t pay until they can reach that person….but guess what? They refuse to answer calls. Look out if you are rear ended by a Grange insured motorist. They look for every way not to pay, any based on comment above, we’ll probably be in court, too.

    Reply

    • Judith Harris

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      Overall Rating 11111
      Price Not Rated
      Service 11111
      Claims 11111

      I was hit by a Grange client who ran a red light on December 21st. I had to have my car towed for repair. My insurance, Indiana Farm Bureau, initiated the claim and arranged for a rental. A Grange claims agent did not contact me until December 27th and immediately voiced a concern about rental time. The agent told me I had to go through Indiana Farm Bureau since they started the claim, which I later found out was not true. My agent had trouble contacting Grange and asked if they had accepted liability.

      Grange was slow in accepting liability, sending their claims adjuster and following up on what needed to be taken care of which delayed getting my car serviced. They refused to cover car rental and I have to go through Indiana Farm Bureau to pay for rental. My car won’t be ready until January 31st. Indiana farm Bureau has to go after Grange to get the rental fee back but has cut off my rental because of a 30 day limit on my policy. I am left with 10 days without a rental that will be not paid by either insurance. BEWARE OF GRANGE!

      Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks for commenting. Many facts and issues come into play when paying a claim. Our goal is to be fair to all those involved.

      Reply

  • K. Tousey

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 33333

    Grange is a responsive insurance provider with very competitive rates within its industry. I’ve investigated my auto insurance rates several times against a whole host of competing companies and found their rates to be far and above less expensive.

    Upon discussing my rates with an agent, I’ve found that by varying the amount of coverage per accident and per person, I’ve been able to obtain a comparable rate. In my case, I was counseled that by increasing my deductible that I could lower my premium (and I appreciated that the sales representative that I deal with was willing to share this kind of information).

    Grange’s website has an online billing capability that also gives their customers easy access to pay all their policies; however, the user is forced to remember the amount of the bill upon entering the billing interface. Otherwise, I’ve found that its very easy to find the section of the site where payments are made, and then complete the online payment process. I’ve never had a claim with Grange, but I have worked with them in servicing my other insurance needs.

    Grange’s representative has been responsive to my billing concerns, and has reevaluated my rates on several incidences in response to my requests. While progressive, state farm, gmac, and the like claim to give favorable rates on their web-based advertising, I’ve always found that their rates are less than overwhelming. I would recommend Grange to my friends, and have done so, solely based upon their excellent customer service.

    Never having had a claim with them, I have yet to (and hopefully never will) be witness to their claims department’s practices. However, the company’s perceived strengths and competencies in the areas of billing and customer service are reassuring to customers who are often treated indifferently by other servicers.

    Paper bills sent by the Grange are typically complete and accurate. They do not seem to include a lot of additional advertising or verbiage that would be wasteful or environmentally irresponsible. It is important to me that companies not waste large amounts of paper as part of their billing practices.

    At 75 years of age, Grange Mutual Casualty Company is a billion dollar plus provider with a tradition of serving the needs of 13 different states. I’m glad that they service mine. Their website describes their vision of a hassle free experience for the customer; from my perspective, they’ve achieved that goal.

    Reply

    • DHS

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      Overall Rating 11111
      Price 11111
      Service 11111
      Claims 11111

      Lord, you better never hope you have a claim. This sounds like it was written by the company. Who else cares about stuff that is in the last paragraph? These people are a menace to the entire country – they provoke unnecessary lawsuits by low-balling all claims no matter how meritorious. They are hateful and snippy and apparently train their adjusters to be hard to deal with. Personal experience. Claims should be your number one consideration and these people are terrible.

      Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks much for taking the time to comment and provide your insights. We appreciate your sharing the many positive experiences you’ve had with Grange, both with your agent and our service.

      Reply

  • Anthony Eppolito

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims Not Rated

    An insured of Grange rear ended me. In trying toresolve this matter we had no desire to involve an attorney. Maleen and others in the claims department treated my case less with good customer service and more like we were adversaries. This caused me to now seek representation rather then try to resolve this on my own.

    Reply

    • Anthony Eppolito

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      Overall Rating 11111
      Price Not Rated
      Service 11111
      Claims 11111

      Since our accident I have made every attempt to resolve our case, but each time I do the claims adjuster shows another side to her already cold hearted manners. We have over 50,000 in medical bills. they dont want to pay all our bills even though their insured rear ended us with his semi. Now they have offered us 65,000 and said not one penny more. You tell me, do you think thats fair when I am still under medical care for injuries related to the accident and have made every attempt to compromise.

      Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks for your comments. No two cases are alike, and it is important to note that many factors come into play when paying a claim. Those details are examined and weighed. Our goal is to be fair to all involved.

      Reply

  • Charley McKee

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    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    I bought a bundle insurance package with Grange three cars and the house, when the well collapsed they told me I had a potential claim when the insurance adjuster spoke with me and the well workers he could not get the information straight and continued to ask the same questions over and over giving me the impression he was stalling till he could figure a way out of paying the claim.With two hundred thousand dollars of bundled insurance they would not pay a five thousand dollar claim, that took a week with no water for two weeks. I am looking for insurance now with a name I can depend on. Mike

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
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      We appreciate your comments. Your feedback helps us do a better job. It’s unfortunate you were not pleased with the experience. There are many details that impact claims cases. Our goal is to be fair to all involved. We do hope that you give us an opportunity to win you back.

      Reply

  • Mike Daniels

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    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    I bought a bundle insurance package with Grange three cars and the house, when the well collapsed they told me I had a potential claim when the insurance adjuster spoke with me and the well workers he could not get the information straight and continued to ask the same questions over and over giving me the impression he was stalling till he could figure a way out of paying the claim.
    With two hundred thousand dollars of bundled insurance they would not pay a five thousand dollar claim, that tooka week with no water for two weeks. I am looking for insurance now with a name I can depend on. Mike

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      We appreciate your comments. Your feedback helps us do a better job. It’s unfortunate you were not pleased with the experience. There are many details that impact claims cases. Our goal is to be fair to all involved. We do hope that you give us an opportunity to win you back.

      Reply

  • Terrie V

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have car and house insurance with Grange. I had heard about them from a friend, that said she’d had them for years, and the price alone couldn’t be beat. Plus, they had always treated her nice, on top of it.

    I used an insurance broker to find me the best deal on insurance rates. Being I’m on a fixed income, I needed to save money, with no COLA raise for SS, for the next 2 years (at least).

    By using a broker, they did all the hard work for me. I wasn’t checking emails or taking notes on rates and such. He did it all for me.

    I was amazed at the price, compared to what I was paying, with a company I had had for over 20 years. And they were raising my rates, with the next bill. When I let them know I was cancelling, THEN they said they would lower my rate to what Grange was offering, to keep me as a client. I said “”no thanks, you missed your chance at keeping me as a customer.””

    They take my payment right out of my checking acct, every month. Every month, I know the day it will come out, with no worry of it being one minute late, and being canceled. Every month, they send me a new schedule of payment cost for the next few months. These are easy to read and understand. They have easy online access, if I need to change something or report a problem.

    If I have an accident, I just call my broker who can handle it, or Grange. The choice is mine. Same goes for my home insurance. They also took into consideration, that I had a newer roof, new electrical work, dead bolts, new furnace/AC and hot water tank. Little did I know, things like this can lower your rate.

    I recently had to add my son to my car insurance. The cost was fantastic, no complaint on that. Within a few days, the new papers arrived in my mailbox. They are fast.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
      Service Not Rated
      Claims Not Rated

      Thanks very much for your comments. We’re glad to hear you’ve had great experiences with Grange. You raise a good point, too. Working with your agent, there are things you can do to help get the most insurance for the best price. You often have options that your agent can help you explore.

      Reply

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