Grange Insurance Customer Reviews

2.6 stars out of 5 based on 88 reviews from actual customers


Overall Rating2.582.582.582.582.58
Price2.792.792.792.792.79
Service2.622.622.622.622.62
Claims2.582.582.582.582.58

Grange Insurance is a collection of insurance companies offering auto, home, business, and life insurance. Grange Insurance was started in 1935. As of 2009, they had $1.3 billion in annual revenues and $2 billion in assets. They’re located in Columbus, Ohio and do business in both Southern and Mid-Western states like Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

Grange Insurance sells their policies through a network of independent agents. They also tout their community involvement both in and around the Columbus area. If you have any experience with Grange Insurance, please leave a review – good, bad, or ho-hum. To see reviews for a different company, checkout these auto insurance reviews.

For GEICO reviews, click here.

For First Acceptance reviews, click here.

Reviews (88)

  • Anthony B

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    Overall Rating 11111
    Price 22222
    Service 11111
    Claims 11111

    to sum it up, this company is just awful…..
    several days ago, my car was vandalized by an unknown party. when i called to file a claim, they told me they would send out someone to give ma an estimate on the repair cost. it took them 2 days to send someone out. and when they finally did, all he did was stand there and accuse me of claiming damages that he didn’t think was caused by the vandalism. to sum it up short, there were copper wiring wrapped around my windshield wipers, my driver side mirror was completely busted and several scratches were made on the door itself, there were several cracks and chips on my windshield and a broken beer bottle shards all over my car. while i was explaining these damages to the claims person this is what he said “OK so even though there are other scratches on your car, you are claiming these scratches?” then i told him that i am telling you about these scratches because it is part of the damages caused, then he went on and said ” there are similar scratches all around the car, and i don’t understand how these scratches are from the beer bottles.” even after i explained that beer bottles were not the only item that made the damage, he just didn’t seem to understand. even after i showed him the picture of the wires and other garbage thrown on the car, all he kept on telling me was he doesn’t think these scratches came from the beer bottle….i never said the scratches came from the beer bottle, only that my car was scratches by the vandals. he didn’t even seem to care about the more significant damages, just those scratches… does he think i’m trying to make false claim on scratches?, while my windshield and mirrors are all busted? maybe he had some scratch fetish, i do not know but i do know that grange insurance should hire a bit more educated employees in the future. all i can say is that this whole experience was a pain in my ass and i was offended to say the least. it made me realize how disappointing this company is and i do not see my self with grange insurance much longer in the future.

    Reply

    • Grange Insurance

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      Thank you for your candid feedback. We’re very sorry to hear about your car and that your experience did not meet your expectations. Customer service is very important to us, so we will use this information to review our people and processes and make improvements where needed.

      Reply

  • Deanna

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    Beyond disappointed with Grange auto insurance. I’ve been a faithful customer for 5 years when I got into a fender bender in a parking garage. It was my fault, but we filed a claim with both of our insurance companies. Shortly after, I get a call from his company claiming that I am an “uninsured driver” and will have to pay the bill for the damage out of my own pocket. Dumbfounded, I called grange asking what the deal was and they told me that since I’m in the military and haven’t actually resided at my LEGAL PERMANENT RESIDENCE for more than a year, I’m not covered. So I’ve been a faithful paying customer to a company who refuses to do anything when I actually need them. They refuse to budge or work with me at all. I will be filing a lawsuit for the payments I’ve been making all this time that I apparently haven’t been covered. Such a disgrace of a company and I would not recommend them to my worst enemy. I feel betrayed, screwed over and broke because I don’t have the money to pay for the repairs.

    Reply

    • Grange Insurance

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      We appreciate you taking the time to tell us about your experience. While we can’t discuss the particular details of your policy and claim online, we thank you for your feedback. If possible, please contact us at info@grangeinsurance.com to tell us more about your experience so we can use this information to make improvements where needed.

      Reply

  • Ryan Lanning

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I guess insurance companies are allowed to dictate where you can and cannot take your vehicle to be repaired. I do not feel that it is fair that an insurance company can push you away from a shop of your choice by refusing to pay the amount the shop charges, and if the individual (myself) does not cover the difference, your car would not be repaired there, which is what Three C Body Shop stated.

    Three C Body Shop would not have repaired my vehicle unless I agreed to pay the labor rate difference as Grange would not and I would have had to take my vehicle to a different shop. If I wanted to go to the shop of my choice, which I did, I thought it was the law that insurance companies are not able to tell you what shops you can and cannot take your vehicle to for repairs, then they should cover the labor rate cost from Three C Body Shop. Grange, through refusing to pay the entire labor rate for the repairs, was in their way preventing me from taking my car to the shop of my choice which I knew was going to do quality work, right, the first time. The ball was in my court, and if I did not agree to pay the labor rate difference to Three C, I would have had to take my vehicle elsewhere. I do not know how many people would actually pay the difference that Grange would not pay to have their vehicle repaired, and I probably would not have either and would have gone to a different shop to prevent me from having to pay out of my own pocket for something that was not my fault in the first place if I had not had experiences with other shops in the Columbus, Ohio area. My family has taken vehicles to shops Grange “prefers” to have repairs done, and we have been back three times because these preferred shops cannot do proper work, take short cuts which has caused the paint to peal off the car time after time, several years after the repairs are made. This was not something I was going to do with a $40,000 car that is less than 2 years old.

    I would also like to further state that Three C Body Shop has informed me they are paid by numerous other insurers the entire $50 an hour labor rate and this has been their rate for several years now.

    I do not feel this is right for an individual to be stuck with a charge when they go to the shop of their choice when insurance companies are not going to cover the entire labor rate. I understand the repair charges that were not required that Grange did not pay, but the actual labor rate to do the work I feel is unacceptable.

    If you get hit by someone with Grange Insurance, I hope you do not have a nice car or are happy with cheap/corner cutting repairs.

    Reply

    • Grange Insurance

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      Thank you for taking the time to share your comments. Customers always have the right to choose whichever repair shop they’d like to repair their vehicle. Grange follows a standard industry practice to pay the market labor rate. If customers choose a repair shop that’s charging more than the market labor rate, they’re responsible for the difference. We do have a list of carefully selected repair shops that we’ve inspected and determined that they maintain our high standards for providing the highest quality repairs at a fair price. These preferred shops work with us to assess the damage to the vehicle, create an estimate and complete the repairs quickly for our customers. We’re very confident in our preferred repair shops. In fact, Grange backs the work of our preferred shops with our own written guarantee for as long as the customer owns or leases their vehicle. We’re very sorry to hear about your experience and we appreciate your feedback.

      Reply

  • Kevin

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    We have Grange insurance. We were rear ended by a Grange customer. Worse company ever!! No return phone calls. They are ABSOLUTLEY horrible to deal with!! No return calls for 6 days! Then a crap offer on payout!! There has to be some type of scam going on here! Complete chaos trying to deal with them!!

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    • Grange Insurance

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      We’re disappointed to hear that we didn’t meet your expectations. Providing prompt service during a claim is important to us because we understand how important it is to our customers. We’ll use your feedback to make improvements.

      Reply

  • Jeff McCague

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Got screwed by Granger for 2 years after I bumped an AMC eagle with hitch mounted to his aluminum bumper . Granger paid out $660.00 to repair and increased my insurance so I paid that over and above my previous premium 3 times over each year for two years . I left Granger and saved a bundle.

    Reply

    • Grange Insurance

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      Thank you for taking the time to comment. We’re sorry to hear that you were disappointed with your experience. We appreciate your feedback and we hope we can win back your business in the future.

      Reply

  • Anonymous

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I’m an employee of Grange Insurance and have read through the reviews here and they are pretty spot on. As a claim adjuster for this company, I can say that management encourages that claims be paid as low as possible and there is no room for negotiation. Having worked for other insurance companies in the past where an adjuster had the freedom to adjust a claim and handle claims accordingly and stepping into the micro-managed world of Grange is a disappointment. They preach customer service and part of your review is based on customer service scores, yet they don’t understand or I should say they refuse to understand that your hands are tied and the scores that you are given as an adjuster do not reflect your work, but the rules that Grange has set in place making good customer service almost impossible. It would be nice for some people who know and understand insurance to take over this company and turn it around. It would be a shame to see a company that has been around for this amount of time and that is also an American run company get ruined by people who only care about their pockets. Here’s the kicker, the company does not give bonuses to claim adjusters, but the claim managers do get bonuses. The other companies I’ve worked for have always given a yearly bonus and sometimes there were would be an extra bonus thrown in just because it’s been a good year.

    Reply

    • Grange Insurance

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      Unfortunately, we can’t confirm that this anonymous post comes from an actual Grange Insurance employee. If this person is an employee, we encourage him or her to contact Human Resources to discuss any concerns. We are disappointed by this review because it’s inaccurate. Our associates are trained to deliver caring customer service and pay the fair amount on every claim in accordance with state regulations and the Unfair Claims Settlement Practices Act. To learn what it’s like to work with Grange Insurance, we invite people to contact us or speak with any of our independent agents.

      Reply

  • Peter

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    Overall Rating 11111
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    I just hopped right out of this company’s auto insurance after two screw ups in a row on their clerical end. With minor stuff messed up I’m not about to trust this outfit with anything major. The agent was robot-like with smiley attitude and a do-nothing follow through. On getting the insurance in the first place they did not notify DMV, and I had to do that runaround myself, and they did not follow through to explain why not or whether they would get it together in the future. Second they lost my recent payment, which was sent in early, or they misplaced it, then on enquiry said I might need to pay a late penalty, even with the mailing date and check date 10 days early. Next, after I stopped that payment and cancelled the policy, and they had sent a cancellation notice to me, they went ahead and tried to cash my stopped check. These people are either amateurs or up very poor at customer relations. Be warned that cheap may not be worth the extra hassle!

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    • Molly

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      Overall Rating Not Rated
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      We’re sorry to hear about your experience. We appreciate your honest feedback, as it helps us to improve our customer service. Thank you.

      Reply

      • Hazel

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        Overall Rating 11111
        Price 11111
        Service 11111
        Claims 11111

        Grange Insurance is a rip off. My car was hit while parked in a high speed police chase and this insurance company tried offering me such a low amount. My car had every option possible and was in above average condition. They are rude and told me to take what they were giving me or do what I need to do. I couldn’t believe it. I did hire an appraiser fron a private company and now I am waiting to find out what the price of the car was agreed on. I can’t wait to get rid of grange and go to an honest company.

        Reply

        • Grange Insurance

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          Thank you for your feedback. We value our customers, and we’ll use your feedback to improve our service. Please understand that every claim is unique and involves many factors. Our goal is to be fair and provide reputable options.

          Reply

  • K. Eddy

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I have been a customer of Grange insurance for over 25 years. I have never missed a premium, and always kept my property in good repair. Recently, I filed a claim for wind damage (a tree fell on our neighbors roof after a wind storm) for 3000 dollars. 4 weeks later, Grange “declined” to extend my policy, no explanation given. We were shocked at the utter disregard and lack of professionalism shown by Grange. Where Grange was once a decent, upstanding business, they are now nothing more than a cheap backstreet fly by night.
    Almost immediately, we found alternate insurance, and we now save over 700 hundred dollars a year.
    So my advice to you (if your looking for insurance) is to sign with anyone, and I mean anyone other than Grange Insurance.
    And BTW….I have lots of friends and I take every opportunity to let them know what a crappy mismanaged place Grange really is.

    Reply

    • Grange Insurance

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      Thank you for being a loyal customer for 25 years. We’re sorry to hear about your experience. Because of the uniqueness of every policy, there are many factors we must consider. We appreciate your feedback as it helps us improve our customer service.

      Reply

  • Tim B.

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 55555

    This marks the first time I have had to file an accident claim since I began driving 35 years ago. I really had no idea of what to expect. My Grange Claims Representative has been extremely helpful in guiding me through the entire process. He has been very responsive in returning emails and telephone calls, and has provided informative insight into what was required to keep things moving. I would gladly recommend Grange to any family members or friends looking for automobile insurance.

    Reply

    • GrangeInsurance

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      Thanks for the feedback. We’re happy to hear you’ve enjoyed your Grange experience and that your representative has been helpful. We appreciate your business and look forward to the opportunity to work with you in the future!

      Reply

  • David in GA

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I had a $5500 claim on my truck and was absolutely blown away by the great service I got from the claims agent Rebecca.. She made the whole ordeal painless. Best customer service I’ve seen in many years!

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    • GrangeInsurance

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      Thank you for the feedback! We’re glad you experienced great service from your representative that made the process painless. We look forward to being there for you again in the future!

      Reply

  • Erica G.

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    Overall Rating 55555
    Price Not Rated
    Service 55555
    Claims Not Rated

    I was so pleased with my service I am considering getting a quote for a policy myself. The representative walked me through each step and what I could expect. My claim was filed and the adjuster came THE SAME DAY! My car will be repaired in a coupe of days with a rental and all.

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    • GrangeInsurance

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      We’re happy to hear that your representative was able to quickly resolve your claim. We look forward to the opportunity to provide you great customer service in the future.

      Reply

  • Stephanie S.

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My husband and I have always used the big name companies, yes the ones you see on TV but we always felt like just another monthly payment. When we decided to go with Grange, we were a bit skeptical but after my husband’s accident if you want to call it that, everyone from our customer care rep Mary to our very sweet adjuster Jessica T. was so unbelievably patient and courteous. I was beyond impressed by it all. I didn’t even have time to stress about it, they handled it that promptly. Would definitely recommend their services.

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    • GrangeInsurance

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      Thanks for your feedback! We’re glad to hear that our representatives were patient and courteous throughout the process. The best compliment we can receive is a recommendation from our current policy holders. We look forward to providing exceptional service in the future!

      Reply

  • Lyn Powell

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Our claims rep, handled our claim wonderfully well. She was polite, listened attentively, and was knowledgeable concerning our questions. Our Tacoma was totaled, and the settlement dollars were very fair. I am glad we have all our insurance with Grange!

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    • GrangeInsurance

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      We’re sorry to hear about your vehicle but we’re glad our representative was able to help you throughout the process. Thanks for the feedback! We look forward to helping you again in the future!

      Reply

  • Anita Q

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I was very pleased with All of my service. Everyone was very quick to get things settled. We have had insurance with Grange for Many years and never had to file many claims so I was very pleased with the service

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    • GrangeInsurance

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      We’re glad to hear you’re happy with the service you received throughout the claims experience. Thanks for your comments and for being a loyal customer for so many years!

      Reply

  • Kerry

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    Overall Rating 44444
    Price 33333
    Service 55555
    Claims 44444

    The Grange representative that I worked with was wonderful in helping me with a claim for my trucking company. She was on the ball and kept me updated which is very appreciated. Have good experience with Grange Ins. every time.
    Thank you.

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    • Grange Insurance

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      We’re glad to hear about your positive experience in working with our Grange representative. Thanks for the feedback and we look forward to being there for you again in the future

      Reply

  • Barbara J Eller

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Keith S. was great!!! He made a bad situation easier to deal with. His customer service skill goes beyond what is expected. Because of his caring service, we are considering changing our insurance coverage to Grange Insurance.

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    • Grange Insurance

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      Thanks for the feedback! It’s great to hear that our representative exceeded your expectations and provided caring service. We look forward to the opportunity to serve you as a Grange customer!

      Reply

  • Edward DeMesa

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    Overall Rating 55555
    Price Not Rated
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    I have my car and home insurance with Grange. Recently, my vehicle was involved in a car accident. It was totaled. Grange made the process easy. Everytime I called, there was always someone to answer my questions. The process was quick and efficient. Thank you Grange for taking care of me and making the process smooth and easy.

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    • Grange Insurance

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      We’re glad to hear that Grange was able to provide a quick and efficient process for you during a difficult time. Thank you for your comments!

      Reply

  • Gary

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Had excellent service. The claims representative was very knowledgeable and helpful. She made a bad situation a little bit easier to deal with.

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    • GrangeInsurance

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      Thanks for the feedback! Grange strives to always provide superior claims service so we’re glad to hear you’re pleased with your experience and that the representative you worked with was able to help ease the situation.

      Reply

  • travis joffe

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    Overall Rating 55555
    Price Not Rated
    Service Not Rated
    Claims 55555

    Great expierence with grange. Their claims department answered all my questions ahs answered my phone calls or got back in touch with me with in a hour tops

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    • GrangeInsurance

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      Thanks for sharing your positive Grange experience. We’re glad to hear you had a great customer service experience with our claims department and that all your questions were answered quickly and thoroughly.

      Reply

  • Scott Stein

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    Overall Rating 55555
    Price Not Rated
    Service 55555
    Claims 55555

    I’m not a Grange customer but was recently involved in an accident with one of their insured . . . and I can’t say enough good things about the service I’ve received from their agent Stephani Lishman.

    These days “Customer Service” all too often means having to double check and follow-up on everything yourself, but I knew from our first contact that such would not be the case with Stephani. Her thoroughness and attention to detail immediately set my mind at ease and every aspect of the claim was handled with refreshing efficiency and professionalism.

    In light of my recent experience, I’ll certainly be giving Grange an opportunity to quote when the time comes to renew/replace my existing auto policy.

    Reply

    • GrangeInsurance

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      Thanks for all the positive comments about your experience with Grange. We’re glad to hear that our agents are providing great customer service to set your mind at ease throughout the entire claim process. There’s no better compliment than hearing that you will consider Grange in the future. We look forward to the opportunity!

      Reply

  • John L.

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    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    Great service and claims experience. The representative was quick and efficient and had my car inspected and payment issued within a day.

    Reply

    • GrangeInsurance

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      We’re glad to hear your representative was able to provide a quick turnaround as part of our commitment to providing exceptional customer service. Thanks for the feedback!

      Reply

  • Ed Wise

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have been insured with Grange for 36 years. I have never had a bad experience. My agent works hard to keep my rates low. I have Home, Auto, Motorcycle and Life insurance with them and no other company will beat their rates. My claims have been promptly handled. I am very satisfied with Grange

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    • GrangeInsurance

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      Thanks for sharing your positive experience with Grange Insurance. We’re glad to hear you’re taking advantage of multiple lines of coverage and are receiving great support from your local agent.

      Reply

  • GM

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Grange is the worst insurance! They fight almost all claims or cheat claimants out of the value of their damages. Their adjusters seem like online bill collectors treating claimants with malice and vindictiveness, and deceptions..Do your own research and appraisals and you don’t have to take their BIASED low ball offers… file suit in small claims court yourself, many states now have new puntive damages awards called “bad faith laws”, that courts can grant on top of your damages, to protect claimants from abusive Insurance co’c like Grange.

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    • GrangeInsurance

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      Comments like yours are valuable in helping us to improve. Please know that each claim is unique and many factors are involved. Grange Insurance focuses on being fair and providing reputable options. Thanks for your insights.

      Reply

  • Doug

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    Worst customer service in the insurance industry. They will not fight for you and they will not protect your privacy. Stay away from Grange Insurance!

    Reply

    • GrangeInsurance

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      We are sorry you weren’t satisfied with your experience. We value your business and your feedback. We are committed to serving our customers and follow the necessary, mandatory privacy regulations to ensure your information is protected. Any breach of privacy is a serious matter that we will address.

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  • Dorothy meyers

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    Overall Rating 11111
    Price 55555
    Service 11111
    Claims 11111

    They are the worst insurance company collected my money for 40 years but when I turned in a claim they refused to pay. Never had a previous claim

    Reply

    • GrangeInsurance

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      We appreciate you taking time to provide feedback on your experience with Grange Insurance and are sorry that we did not meet your expectations. You have been a valued customer for 40 years and we want to make sure that continues. We realize every claims experience is unique and would like to explore the issue further.

      Reply

  • marcia

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    This company is the worst. I was rear ended by their insured. They wont offer me a reasonable amount on my car accident. They make me feel like I am a worthless piece of crap when I talk to them. I would never do business with this company. My accident was in 2011 and we are almost at the end of the two year period and we can’t agree to a reasonable amount. I got a lawyer and they offered less. Looks like we will have to go to court.

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    • GrangeInsurance

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      We appreciate your taking time to comment. Individual cases often have individual circumstances. No claims experience is identical. The goal is to be fair to all those involved.

      Reply

  • Frank

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Claims department just terrible, do not care about people, do not provide proper information, very unprofessional!

    Reply

    • GrangeInsurance

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      Thanks for the feedback. Customer comments are valuable in helping us to improve. We’re sorry your experience turned out the way it did. We’d appreciate a chance to win you back.

      Reply

  • Barbara

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    Offered good rates so I gave them a try. After an accident (that wasn’t my fault) I found out they do not like to pay out on claims. Plus they raised my rates.

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    • GrangeInsurance

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      Thanks for the comments. Your feedback is important. While we do not know all the particulars of your situation, it is disappointing to learn your experience fell short. Many factors come into play in determining rates and claims. We strive to be fair and adhere to the highest industry standards.

      Reply

  • Kenneth Hall

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    Overall Rating Not Rated
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    Grange is the worst. After 25 years of sending these people my hard earned money, they dumped me. It seems that my 2 rental homes (both well maintained and excellent properties) were no longer needed, so they dumped my HO, my auto, my boat policy, and my 2 rental properties. They didn’t even have the courteousy to call my Agent before I received a “cancelled” letter from the home office. STAY AWAY from GRANGE. Horrible company and shameful.

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    • GrangeInsurance

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      We appreciate your comments. Your feedback helps us do a better job with customers. We’re disappointed to learn your experience did not meet your expectations.

      Reply

  • Robert Brookshire

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    Overall Rating 11111
    Price 11111
    Service Not Rated
    Claims Not Rated

    Never had to turn a claim into this company that my wife and I I had for over 10 years, Accident free no tickets or accidents. Went to add on older car and add my 21 yr old daughter and son-in-law to my policy and they shot my premium up almost double. Found a much better company willing to have the same coverage I had with Grange plus add my older car and daughter and son-in-law for only an extra 24 dollars a month more. Couldn’t have made a better decision about leaving this company especially after reading all the other negative comments on here.

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    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks for your insights. We work hard to offer competitive products and services, and we regularly work to create new lines of products. We’re disappointed to hear your experience prompted you to look elsewhere. We would welcome an opportunity to win you back.

      Reply

  • zhuofu

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I experience the same as tod. They dropped me from coverage without calling/telling me. I drive an uninsured car for weeks.

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    • GrangeInsurance

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      Overall Rating Not Rated
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      Cancellations occur for many reasons, all based on the individual facts of the situation. Sorry to hear your experience did not meet your expectation. Thanks for taking the time to comment. Feedback helps us to do a better job.

      Reply

  • Bobby Cartwright

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    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 44444

    So far so good. I moved here from Washington about a year and a half ago and had not heard of Grange insurance before. There were not that many reviews on them and what there were, were not that good. The price was way better that SF, All, Nat, Gei or Farm so on my agents advice I went with Grange. I did use their help when I needed a rental car after a SF driver hit me and SF would not give me a rental car until their client admitted guilt to them. Rather than wait a week I turned in the claim on my own insurance and let them fight it out with SF. Good deal because then I was back on the road with a rental car. Great price, good agent and I felt they needed some current feedback. Bobby

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    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks for your comments, Bobby. We appreciate your taking the time to provide insights into your positive experiences with Grange.

      Reply

  • tod

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Stay away from grange. I was with them for years with an excellant payment history. Last month I was two weeks late on a payment and they dropped me from coverage. Not only did they drop me but they didn’t have the decency to even call and tell me. I found out weeks later when i got a refund check in the mail so i was driving around uninsured for several weeks. Disgraceful

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    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks for the comments. Many factors are considered in claims cases. Our focus is on being fair to all involved. Thanks for your insights.

      Reply

  • Michael Withers

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    I was recently in a three car auto accident where the Grange customer was at fault. The driver was cited and even in the police report, admitted he was the one at fault. I contacted Grange because I needed a rental car for work since mine was no longer drivable. I called Grange on Monday, they had me talk to 4 different people, none of which were the adjuster assigned to my claim. (Still have not talked to the person assigned to my claim.) They told me Monday that they had to talk to all parties that were involved before they could issue me a rental, even though their client took blame. I called Tuesday, same thing. Went to Enterprise car rental to see if they may have better luck…..NOPE, of course not. I have not received one phone call from Grange and when I call, I get the run-around. Here it is Thursday, and I still have not received a call and no adjuster has even went to look at my car. Like the people before me, I guess to finally get them to listen, you have to get an attorney. I didn’t want it to come to this, but it has. I have missed work, did not make it to my 4th of July family reunion, and have had my stress go through the roof. I will update next week if any changes, good or bad.

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    • GrangeInsurance

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      Overall Rating Not Rated
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      Appreciate your comments. While we can’t discuss individual cases, we can say that we are committed to being fair to all those involved in a claims case.

      Reply

  • John

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    My mother was recently hit by someone insured under Grange and the car was totaled (it was the other driver’s fault). The car was paid off and had all the maintence needed for the next 100,000 miles, but Grange initially offered us just less than $2200. My parents can’t afford to make car payments because they are helping pay for my college and I am already taking out loans, and now Grange has screwed us over and wants to offer us a laughable amount. Don’t support a company that treats people like this, and if your ever hit by someone with Grange, contact an attourney right away.

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    • GrangeInsurance

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      While we can’t discuss your case details, it is important to note that facts and circumstances are different in each situation. Our focus is on being fair to all concerned based on the situation. Thanks for commenting.

      Reply

  • babeol

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    Daughter just got rear ended by Grange insured driver. It was a multi-car situation but my daughter had stopped without hitting anyone. The Grange insured driver hit my daughters vehicle so hard it drove her into the person in front of her. That person drove off (likely no insurance). Now Grange won’t pay until they can reach that person….but guess what? They refuse to answer calls. Look out if you are rear ended by a Grange insured motorist. They look for every way not to pay, any based on comment above, we’ll probably be in court, too.

    Reply

    • Judith Harris

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      Overall Rating 11111
      Price Not Rated
      Service 11111
      Claims 11111

      I was hit by a Grange client who ran a red light on December 21st. I had to have my car towed for repair. My insurance, Indiana Farm Bureau, initiated the claim and arranged for a rental. A Grange claims agent did not contact me until December 27th and immediately voiced a concern about rental time. The agent told me I had to go through Indiana Farm Bureau since they started the claim, which I later found out was not true. My agent had trouble contacting Grange and asked if they had accepted liability.

      Grange was slow in accepting liability, sending their claims adjuster and following up on what needed to be taken care of which delayed getting my car serviced. They refused to cover car rental and I have to go through Indiana Farm Bureau to pay for rental. My car won’t be ready until January 31st. Indiana farm Bureau has to go after Grange to get the rental fee back but has cut off my rental because of a 30 day limit on my policy. I am left with 10 days without a rental that will be not paid by either insurance. BEWARE OF GRANGE!

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    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks for commenting. Many facts and issues come into play when paying a claim. Our goal is to be fair to all those involved.

      Reply

      • Sally

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        Overall Rating 55555
        Price 22222
        Service 55555
        Claims 55555

        I recently switched to grange and i was a little unsure what to expect if I really need to use my insurance. My 17 year old daughter wrecked her car and they claims adjuster Keith Scroggins was wonderful! He had me in a rental the next day and my daughter’s car will be fixed in 2 weeks! that is awesome! I have never had such speedy service like this. I will definitely keep my insurance through them. The adjuster was very polite and professional. Thank you for making my daughter’s first wreck go so smoothly.

        Reply

  • K. Tousey

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 33333

    Grange is a responsive insurance provider with very competitive rates within its industry. I’ve investigated my auto insurance rates several times against a whole host of competing companies and found their rates to be far and above less expensive.

    Upon discussing my rates with an agent, I’ve found that by varying the amount of coverage per accident and per person, I’ve been able to obtain a comparable rate. In my case, I was counseled that by increasing my deductible that I could lower my premium (and I appreciated that the sales representative that I deal with was willing to share this kind of information).

    Grange’s website has an online billing capability that also gives their customers easy access to pay all their policies; however, the user is forced to remember the amount of the bill upon entering the billing interface. Otherwise, I’ve found that its very easy to find the section of the site where payments are made, and then complete the online payment process. I’ve never had a claim with Grange, but I have worked with them in servicing my other insurance needs.

    Grange’s representative has been responsive to my billing concerns, and has reevaluated my rates on several incidences in response to my requests. While progressive, state farm, gmac, and the like claim to give favorable rates on their web-based advertising, I’ve always found that their rates are less than overwhelming. I would recommend Grange to my friends, and have done so, solely based upon their excellent customer service.

    Never having had a claim with them, I have yet to (and hopefully never will) be witness to their claims department’s practices. However, the company’s perceived strengths and competencies in the areas of billing and customer service are reassuring to customers who are often treated indifferently by other servicers.

    Paper bills sent by the Grange are typically complete and accurate. They do not seem to include a lot of additional advertising or verbiage that would be wasteful or environmentally irresponsible. It is important to me that companies not waste large amounts of paper as part of their billing practices.

    At 75 years of age, Grange Mutual Casualty Company is a billion dollar plus provider with a tradition of serving the needs of 13 different states. I’m glad that they service mine. Their website describes their vision of a hassle free experience for the customer; from my perspective, they’ve achieved that goal.

    Reply

    • DHS

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      Overall Rating 11111
      Price 11111
      Service 11111
      Claims 11111

      Lord, you better never hope you have a claim. This sounds like it was written by the company. Who else cares about stuff that is in the last paragraph? These people are a menace to the entire country – they provoke unnecessary lawsuits by low-balling all claims no matter how meritorious. They are hateful and snippy and apparently train their adjusters to be hard to deal with. Personal experience. Claims should be your number one consideration and these people are terrible.

      Reply

    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks much for taking the time to comment and provide your insights. We appreciate your sharing the many positive experiences you’ve had with Grange, both with your agent and our service.

      Reply

  • Anthony Eppolito

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims Not Rated

    An insured of Grange rear ended me. In trying toresolve this matter we had no desire to involve an attorney. Maleen and others in the claims department treated my case less with good customer service and more like we were adversaries. This caused me to now seek representation rather then try to resolve this on my own.

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    • Anthony Eppolito

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      Overall Rating 11111
      Price Not Rated
      Service 11111
      Claims 11111

      Since our accident I have made every attempt to resolve our case, but each time I do the claims adjuster shows another side to her already cold hearted manners. We have over 50,000 in medical bills. they dont want to pay all our bills even though their insured rear ended us with his semi. Now they have offered us 65,000 and said not one penny more. You tell me, do you think thats fair when I am still under medical care for injuries related to the accident and have made every attempt to compromise.

      Reply

    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks for your comments. No two cases are alike, and it is important to note that many factors come into play when paying a claim. Those details are examined and weighed. Our goal is to be fair to all involved.

      Reply

  • Charley McKee

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    Overall Rating Not Rated
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    Claims Not Rated

    I bought a bundle insurance package with Grange three cars and the house, when the well collapsed they told me I had a potential claim when the insurance adjuster spoke with me and the well workers he could not get the information straight and continued to ask the same questions over and over giving me the impression he was stalling till he could figure a way out of paying the claim.With two hundred thousand dollars of bundled insurance they would not pay a five thousand dollar claim, that took a week with no water for two weeks. I am looking for insurance now with a name I can depend on. Mike

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
      Price Not Rated
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      We appreciate your comments. Your feedback helps us do a better job. It’s unfortunate you were not pleased with the experience. There are many details that impact claims cases. Our goal is to be fair to all involved. We do hope that you give us an opportunity to win you back.

      Reply

  • Mike Daniels

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    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    I bought a bundle insurance package with Grange three cars and the house, when the well collapsed they told me I had a potential claim when the insurance adjuster spoke with me and the well workers he could not get the information straight and continued to ask the same questions over and over giving me the impression he was stalling till he could figure a way out of paying the claim.
    With two hundred thousand dollars of bundled insurance they would not pay a five thousand dollar claim, that tooka week with no water for two weeks. I am looking for insurance now with a name I can depend on. Mike

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
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      We appreciate your comments. Your feedback helps us do a better job. It’s unfortunate you were not pleased with the experience. There are many details that impact claims cases. Our goal is to be fair to all involved. We do hope that you give us an opportunity to win you back.

      Reply

  • Terrie V

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have car and house insurance with Grange. I had heard about them from a friend, that said she’d had them for years, and the price alone couldn’t be beat. Plus, they had always treated her nice, on top of it.

    I used an insurance broker to find me the best deal on insurance rates. Being I’m on a fixed income, I needed to save money, with no COLA raise for SS, for the next 2 years (at least).

    By using a broker, they did all the hard work for me. I wasn’t checking emails or taking notes on rates and such. He did it all for me.

    I was amazed at the price, compared to what I was paying, with a company I had had for over 20 years. And they were raising my rates, with the next bill. When I let them know I was cancelling, THEN they said they would lower my rate to what Grange was offering, to keep me as a client. I said “”no thanks, you missed your chance at keeping me as a customer.””

    They take my payment right out of my checking acct, every month. Every month, I know the day it will come out, with no worry of it being one minute late, and being canceled. Every month, they send me a new schedule of payment cost for the next few months. These are easy to read and understand. They have easy online access, if I need to change something or report a problem.

    If I have an accident, I just call my broker who can handle it, or Grange. The choice is mine. Same goes for my home insurance. They also took into consideration, that I had a newer roof, new electrical work, dead bolts, new furnace/AC and hot water tank. Little did I know, things like this can lower your rate.

    I recently had to add my son to my car insurance. The cost was fantastic, no complaint on that. Within a few days, the new papers arrived in my mailbox. They are fast.

    Reply

    • GrangeInsurance

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      Overall Rating Not Rated
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      Thanks very much for your comments. We’re glad to hear you’ve had great experiences with Grange. You raise a good point, too. Working with your agent, there are things you can do to help get the most insurance for the best price. You often have options that your agent can help you explore.

      Reply

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