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Grange Insurance Customer Reviews

1.7 stars out of 5 based on 18 reviews from actual customers


Overall Rating1.671.671.671.671.67
Price2.32.32.32.32.3
Service1.791.791.791.791.79
Claims1.691.691.691.691.69

Grange Insurance is a collection of insurance companies offering auto, home, business, and life insurance. Grange Insurance was started in 1935. As of 2009, they had $1.3 billion in annual revenues and $2 billion in assets. They’re located in Columbus, Ohio and do business in both Southern and Mid-Western states like Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

Grange Insurance sells their policies through a network of independent agents. They also tout their community involvement both in and around the Columbus area. If you have any experience with Grange Insurance, please leave a review – good, bad, or ho-hum. To see reviews for a different company, checkout these auto insurance reviews.

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Reviews (18)

  • marcia

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    This company is the worst. I was rear ended by their insured. They wont offer me a reasonable amount on my car accident. They make me feel like I am a worthless piece of crap when I talk to them. I would never do business with this company. My accident was in 2011 and we are almost at the end of the two year period and we can’t agree to a reasonable amount. I got a lawyer and they offered less. Looks like we will have to go to court.

    Reply

  • Frank

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Claims department just terrible, do not care about people, do not provide proper information, very unprofessional!

    Reply

  • Barbara

    |

    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    Offered good rates so I gave them a try. After an accident (that wasn’t my fault) I found out they do not like to pay out on claims. Plus they raised my rates.

    Reply

  • Kenneth Hall

    |

    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    Grange is the worst. After 25 years of sending these people my hard earned money, they dumped me. It seems that my 2 rental homes (both well maintained and excellent properties) were no longer needed, so they dumped my HO, my auto, my boat policy, and my 2 rental properties. They didn’t even have the courteousy to call my Agent before I received a “cancelled” letter from the home office. STAY AWAY from GRANGE. Horrible company and shameful.

    Reply

  • Robert Brookshire

    |

    Overall Rating 11111
    Price 11111
    Service Not Rated
    Claims Not Rated

    Never had to turn a claim into this company that my wife and I I had for over 10 years, Accident free no tickets or accidents. Went to add on older car and add my 21 yr old daughter and son-in-law to my policy and they shot my premium up almost double. Found a much better company willing to have the same coverage I had with Grange plus add my older car and daughter and son-in-law for only an extra 24 dollars a month more. Couldn’t have made a better decision about leaving this company especially after reading all the other negative comments on here.

    Reply

  • zhuofu

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I experience the same as tod. They dropped me from coverage without calling/telling me. I drive an uninsured car for weeks.

    Reply

  • Bobby Cartwright

    |

    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 44444

    So far so good. I moved here from Washington about a year and a half ago and had not heard of Grange insurance before. There were not that many reviews on them and what there were, were not that good. The price was way better that SF, All, Nat, Gei or Farm so on my agents advice I went with Grange. I did use their help when I needed a rental car after a SF driver hit me and SF would not give me a rental car until their client admitted guilt to them. Rather than wait a week I turned in the claim on my own insurance and let them fight it out with SF. Good deal because then I was back on the road with a rental car. Great price, good agent and I felt they needed some current feedback. Bobby

    Reply

  • tod

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Stay away from grange. I was with them for years with an excellant payment history. Last month I was two weeks late on a payment and they dropped me from coverage. Not only did they drop me but they didn’t have the decency to even call and tell me. I found out weeks later when i got a refund check in the mail so i was driving around uninsured for several weeks. Disgraceful

    Reply

  • Michael Withers

    |

    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    I was recently in a three car auto accident where the Grange customer was at fault. The driver was cited and even in the police report, admitted he was the one at fault. I contacted Grange because I needed a rental car for work since mine was no longer drivable. I called Grange on Monday, they had me talk to 4 different people, none of which were the adjuster assigned to my claim. (Still have not talked to the person assigned to my claim.) They told me Monday that they had to talk to all parties that were involved before they could issue me a rental, even though their client took blame. I called Tuesday, same thing. Went to Enterprise car rental to see if they may have better luck…..NOPE, of course not. I have not received one phone call from Grange and when I call, I get the run-around. Here it is Thursday, and I still have not received a call and no adjuster has even went to look at my car. Like the people before me, I guess to finally get them to listen, you have to get an attorney. I didn’t want it to come to this, but it has. I have missed work, did not make it to my 4th of July family reunion, and have had my stress go through the roof. I will update next week if any changes, good or bad.

    Reply

  • John

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    My mother was recently hit by someone insured under Grange and the car was totaled (it was the other driver’s fault). The car was paid off and had all the maintence needed for the next 100,000 miles, but Grange initially offered us just less than $2200. My parents can’t afford to make car payments because they are helping pay for my college and I am already taking out loans, and now Grange has screwed us over and wants to offer us a laughable amount. Don’t support a company that treats people like this, and if your ever hit by someone with Grange, contact an attourney right away.

    Reply

  • babeol

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    Daughter just got rear ended by Grange insured driver. It was a multi-car situation but my daughter had stopped without hitting anyone. The Grange insured driver hit my daughters vehicle so hard it drove her into the person in front of her. That person drove off (likely no insurance). Now Grange won’t pay until they can reach that person….but guess what? They refuse to answer calls. Look out if you are rear ended by a Grange insured motorist. They look for every way not to pay, any based on comment above, we’ll probably be in court, too.

    Reply

    • Judith Harris

      |

      Overall Rating 11111
      Price Not Rated
      Service 11111
      Claims 11111

      I was hit by a Grange client who ran a red light on December 21st. I had to have my car towed for repair. My insurance, Indiana Farm Bureau, initiated the claim and arranged for a rental. A Grange claims agent did not contact me until December 27th and immediately voiced a concern about rental time. The agent told me I had to go through Indiana Farm Bureau since they started the claim, which I later found out was not true. My agent had trouble contacting Grange and asked if they had accepted liability.

      Grange was slow in accepting liability, sending their claims adjuster and following up on what needed to be taken care of which delayed getting my car serviced. They refused to cover car rental and I have to go through Indiana Farm Bureau to pay for rental. My car won’t be ready until January 31st. Indiana farm Bureau has to go after Grange to get the rental fee back but has cut off my rental because of a 30 day limit on my policy. I am left with 10 days without a rental that will be not paid by either insurance. BEWARE OF GRANGE!

      Reply

  • K. Tousey

    |

    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 33333

    Grange is a responsive insurance provider with very competitive rates within its industry. I’ve investigated my auto insurance rates several times against a whole host of competing companies and found their rates to be far and above less expensive.

    Upon discussing my rates with an agent, I’ve found that by varying the amount of coverage per accident and per person, I’ve been able to obtain a comparable rate. In my case, I was counseled that by increasing my deductible that I could lower my premium (and I appreciated that the sales representative that I deal with was willing to share this kind of information).

    Grange’s website has an online billing capability that also gives their customers easy access to pay all their policies; however, the user is forced to remember the amount of the bill upon entering the billing interface. Otherwise, I’ve found that its very easy to find the section of the site where payments are made, and then complete the online payment process. I’ve never had a claim with Grange, but I have worked with them in servicing my other insurance needs.

    Grange’s representative has been responsive to my billing concerns, and has reevaluated my rates on several incidences in response to my requests. While progressive, state farm, gmac, and the like claim to give favorable rates on their web-based advertising, I’ve always found that their rates are less than overwhelming. I would recommend Grange to my friends, and have done so, solely based upon their excellent customer service.

    Never having had a claim with them, I have yet to (and hopefully never will) be witness to their claims department’s practices. However, the company’s perceived strengths and competencies in the areas of billing and customer service are reassuring to customers who are often treated indifferently by other servicers.

    Paper bills sent by the Grange are typically complete and accurate. They do not seem to include a lot of additional advertising or verbiage that would be wasteful or environmentally irresponsible. It is important to me that companies not waste large amounts of paper as part of their billing practices.

    At 75 years of age, Grange Mutual Casualty Company is a billion dollar plus provider with a tradition of serving the needs of 13 different states. I’m glad that they service mine. Their website describes their vision of a hassle free experience for the customer; from my perspective, they’ve achieved that goal.

    Reply

  • Anthony Eppolito

    |

    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims Not Rated

    An insured of Grange rear ended me. In trying toresolve this matter we had no desire to involve an attorney. Maleen and others in the claims department treated my case less with good customer service and more like we were adversaries. This caused me to now seek representation rather then try to resolve this on my own.

    Reply

    • Anthony Eppolito

      |

      Overall Rating 11111
      Price Not Rated
      Service 11111
      Claims 11111

      Since our accident I have made every attempt to resolve our case, but each time I do the claims adjuster shows another side to her already cold hearted manners. We have over 50,000 in medical bills. they dont want to pay all our bills even though their insured rear ended us with his semi. Now they have offered us 65,000 and said not one penny more. You tell me, do you think thats fair when I am still under medical care for injuries related to the accident and have made every attempt to compromise.

      Reply

  • Charley McKee

    |

    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    I bought a bundle insurance package with Grange three cars and the house, when the well collapsed they told me I had a potential claim when the insurance adjuster spoke with me and the well workers he could not get the information straight and continued to ask the same questions over and over giving me the impression he was stalling till he could figure a way out of paying the claim.With two hundred thousand dollars of bundled insurance they would not pay a five thousand dollar claim, that took a week with no water for two weeks. I am looking for insurance now with a name I can depend on. Mike

    Reply

  • Mike Daniels

    |

    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    I bought a bundle insurance package with Grange three cars and the house, when the well collapsed they told me I had a potential claim when the insurance adjuster spoke with me and the well workers he could not get the information straight and continued to ask the same questions over and over giving me the impression he was stalling till he could figure a way out of paying the claim.
    With two hundred thousand dollars of bundled insurance they would not pay a five thousand dollar claim, that tooka week with no water for two weeks. I am looking for insurance now with a name I can depend on. Mike

    Reply

  • Terrie V

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have car and house insurance with Grange. I had heard about them from a friend, that said she’d had them for years, and the price alone couldn’t be beat. Plus, they had always treated her nice, on top of it.

    I used an insurance broker to find me the best deal on insurance rates. Being I’m on a fixed income, I needed to save money, with no COLA raise for SS, for the next 2 years (at least).

    By using a broker, they did all the hard work for me. I wasn’t checking emails or taking notes on rates and such. He did it all for me.

    I was amazed at the price, compared to what I was paying, with a company I had had for over 20 years. And they were raising my rates, with the next bill. When I let them know I was cancelling, THEN they said they would lower my rate to what Grange was offering, to keep me as a client. I said “”no thanks, you missed your chance at keeping me as a customer.””

    They take my payment right out of my checking acct, every month. Every month, I know the day it will come out, with no worry of it being one minute late, and being canceled. Every month, they send me a new schedule of payment cost for the next few months. These are easy to read and understand. They have easy online access, if I need to change something or report a problem.

    If I have an accident, I just call my broker who can handle it, or Grange. The choice is mine. Same goes for my home insurance. They also took into consideration, that I had a newer roof, new electrical work, dead bolts, new furnace/AC and hot water tank. Little did I know, things like this can lower your rate.

    I recently had to add my son to my car insurance. The cost was fantastic, no complaint on that. Within a few days, the new papers arrived in my mailbox. They are fast.

    Reply

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