Compare Rates From Leading Companies
Save Up To 46% on Car Insurance
Enter Zip Code:
Start My Quote Takes 5 minutes to complete.

AAA Insurance Reviews

3.3 stars out of 5 based on 63 reviews from actual customers


Overall Rating3.333.333.333.333.33
Price3.423.423.423.423.42
Service3.43.43.43.43.4
Claims3.33.33.33.33.3

AAA Insurance Reviews – Direct from the Auto Club

The American Automobile Association (AAA) is one of the oldest companies in the United States that sells auto insurance. They were founded in 1902 to lobby for improved roads. They continue to enjoy that heritage and have a respected tradition of roadside assistance, iconic maps, and now car insurance. The following AAA insurance reviews are from actual customers.

AAA primarily focuses on auto insurance, but they also offer home and life insurance. If you have an experience with AAA, leave a review – good or bad.

To see reviews for a different company, checkout these auto insurance reviews.

ADVERTISEMENTS

 

To see reviews for Allstate, click here.

To see reviews for Progressive, click here.

Reviews (63)

  • alex

    |

    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    I very rarely write reviews online but AAA auto insurance is by far the worst insurance I’ve ever had. i have never been so insulted by a customer service representative. i thought it was great to have a “local” insurance company. I went fromm having Allstate to Progressive and being a poor college student at the time Allstate was too high for my budget however they had the best customer service. I only swtiched from Progressive because I was buying a house and AAA offered a deal that gave you an extra discount if you switched your auto…little did I know that they would soon be the worst company I had ever signed up for. I would rather have kept paying more for my auto insurance and had nice, helpful customer service than pay less and have crappy, rude service. I have been in retail, worked as a bartender and server in a five star restaurant and been a shop manager throughout my life and I would never have the audacity to say some of the rude comments that these so called customer service reps said to me. Of course i guess if you know for a fact you will never come face to face with a customer you can say whatever you want without any reprecussions. I cannot comment on the process of filing a claim with the company because I never had to, THANK GOD!!!!!!!!! I can only imagine how distasteful and rude they are. One of the ladies I spoke with told me “just because we don’t send you a bill in the mail does not mean you just don’t pay it.” Excuse me, I’m sorry what? How would they expect you to know you have a bill when they send it to the wrong address for the 7th time (not an exaggeration sadly). I literally had to call and change my address 7 times to get my bill in the mail and they still sent it to the wrong address yet again. Today I spoke with another rude CSR and she said “well bills/collections does not receive address changes if you change it with the membership service dept.” WOW it would have been really nice for someone to tell me that since my insurance has overlapped. I was sent no notice, no phone call, nothing!!! How frustrating is it to find out through your workplace that your insurance has overlapped? EXTREMELY.

    I had to find out the hard way that AAA insurance is the worst insurance company ever. I’m not the only one either. The reason you think of elderly people when you hear AAA is because they are probably the only ones they can con into being their customers anymore. I truely hope that this company is bought out by a better one and it dissolves all of the employees they currently have and replace them with nice, helpful staff like they should currently be. I also hope that Richard Purcell the Collections Supervisor updates their system so that they know when there customers have an address change.

    Do yourself a HUGE favor and do not choose AAA. Go with Progressive(or really any company other than AAA), now that I have cancelled my policy with AAA I went back to Peogressive and they are the most AWESOME company. They have been so helpful and kind and they even waived the overlapsed insurance fee because apparently many people have complained about AAA doing the same thing they did to me. I have never had a debt collection out to get me until AAA because I had no idea I even had a debt. Hope that this helps anyone from becoming a AAA victim like I was.

    Also just found out that they do not have a review/ratings page on their website great!!! Looks like I’ll be making some fun phone calls :)

    Reply

  • Michael M

    |

    Overall Rating 55555
    Price 55555
    Service 44444
    Claims 44444

    I really like AAA. I have had them for over 10 years. Every time I have a problem, they are always there for me. There was one time where I had a job interview 90 minutes away from my home. I drove up to the interview, and on the way back, my car broke down. I was stuck on the side of the freeway late at night, and I was 90 minutes away from my house. I was really scared. Luckily, I called AAA and they helped me out a lot. They made sure that I was safe, and they gave me some tips on how to be safe on the side of the road. That meant a lot to me. It showed me that they really cared about my safety. That was awesome. They told me what to do, and they sent someone out for me. The person towed my car down to my house! That was really awesome because my house was really far away. I thought that was awesome of them to do that. It meant a lot for me because they really worked hard to make sure I was safe and that my car got home! I would recommend AAA to anyone because they really care about their people. I felt like they really cared and I thought that they really did an outstanding job in my situation. I will never switch to another company. They are awesome! They are really nice people and they are never mean!

    Reply

  • Terry Logan

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I can’t say I’ve ever been so frustrated with a company. The claims handlers are a joke and call backs are few and far between. It’s been seven days since the accident and we still don’t have a rental car and they still have not even looked at the vehicle. I would never recommend AAA to anyone!!!

    Reply

  • Alex

    |

    Overall Rating 11111
    Price 22222
    Service 11111
    Claims 11111

    Had very bad experience working with AAA Insurance. I moved to them coz they offered me bit better insurance quotes than I had before. Troubles coming when you got to accident and file a claim. They do all they could to pay you as less as possible, finally I got my money, but it cost me lots of time and nerves. I have never had so much troubles in any other insurance company before.

    Reply

  • Stephanie S

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I have had AAA for about 8 years now and have had nothing but positive experience from them! When my car was hit a few years ago the claim service was fast and easy. I took my car to the shop and it was fixed in 3 days. They handled everything else. I also love there roadside assistance. I had 2 instances when my car got a flat tire and they came out in less then 20 minutes. Very quick and courtious. I also locked my keys in my car and they helped me in that situation as well. AAA members also have a lot of great discounts at hotels, rental cars, and even amusement parks which we used a few times as well. Great company! Don’t think I’ll ever switch!

    Reply

  • Jennifer

    |

    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 33333

    I have had an overall great experience with AAA. Since becoming insured with them at 17, I’ve had two accidents, a few dead batteries, and a blown clutch. In all except one experience, AAA has been there to help me out quickly and effectively. The only time I had a problem was when I had my second accident, and the AAA associate seemed to forget about me and my car – for a month. When they got an insurance adjuster out to look at my car, they complained I was in the “pay everyday to park” area. Sorry, trough potatoes – you guys didn’t respond quickly enough. Since then, I’ve had nothing but good service, and in the case of the previous bad service, I got a refund on my deductable and an apology. Not too shabby.

    Reply

  • Andrew

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Left the other insurance company about 2 years ago. Never really needed insurance until recently. Mostly switched just for the cheaper prices while maintaining coverage.

    Was pleasantly surprised when the car tossed a belt and they sent someone right out with no issue at all. The driver was very nice and had it hooked up and on its way in no time at all. Had it towed directly to the house and picked up a belt at the local shop. Was back up and running in just a couple of hours.

    Just a couple months later winter was going full tilt and the nights were dipping well below zero. This does a number on car batteries and sure enough it refused to start no matter how much I wanted it to. Had a truck there within the hour. The driver brought a battery pack so it was pretty painless. He hooked up with a meter to be sure it was the battery. Informed me I really should replace it and that this would be a on going issue if I left it as is. Connected his battery pack and had me turn it over. It sprung to life without hesitation. The last thing I want to do is stand out in the cold replacing the battery so I put it off figuring there is noway it would get that cold again. Yeah not such a bright move as I had another truck in my driveway a week later. This time I did not ignore the advice and had a new battery in that night. In short, great service, great prices.

    Reply

  • CS

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    AAA has been a great insurance company for me so far. I have the motorcycle plan with them and they have better rates than any of the other companies that I have looked into. One time I had to have my motorcycle towed and even though I didn’t have the motorcycle coverage just yet, they were still able to help me out. Now that I am fully covered by them, I have access to free 100 mile towing and roadside service that I have used two times. Every time I’ve called for the roadside service, they were at my location in a timely manner. The only thing I could say negative about them is that some of the places they have tow your vehicle aren’t the most respectable places. One time the guy who came to tow my bike had no idea what he was doing and I had to assist him myself.

    Reply

  • Angela

    |

    Overall Rating 22222
    Price 33333
    Service 22222
    Claims Not Rated

    I feel sorry for some of the people, with their experiences with this company and their vehicles. First let me say that I am walking away from this company, not because i have been in an accident….but because the customer service, and billing are horrific! In 2013 my credit card was comprimised. Now my insurance, home, auto, and life were all being automatically paid through this card. I immediately called my agent, and stopped in to change to the new card number. The agent put everything in the computer, and assured me all was well with the world. Next thing i know i get a letter that I am in pending cancellation. My automatic payment could not be processed. When i spoke to home office, they gave me the card number on file. The agent had typed in the wrong number! It was, as they said, at that time too late to go back on automatic payments…so I would have to pay the entire 4 months remaining payment immediately! I explained that this was unfair due to this being an error on the part of their agent. Finally, after arguing with several individuals i was put back on the automatic payment plan, but was billed two months. Not so long after…..my sixteen year old receives his DL and I have him responsibly added to my policy. Called my new agent ” switched agents after the last screw up” only to find out I am in pending cancellation….why? I ask. The person whom i was speaking to, not my regular agent ” States…when they added your son to the policy, the automatic payments were never updated….Why do they need to be updated, I only added someone to my policy, and i am once again pending cancellation? If the agent knew this had to be done…why didn’t he do it? Again I was told that I would have to pay the entire premium up front, or be forced to make two payments within two weeks of each other to get pack on automatic payments. As a single parent my budget does not allow me the luxury of taking out a ton of extra money to keep mopping up someones costly mistakes. Just try to get anyone at this company to help when you need it…I dare you! If the service is this bad on a paperwork level, imagine if I or my son gets into an accident. Thats it, I am out!!!

    Reply

  • Michael

    |

    Overall Rating 33333
    Price 33333
    Service 55555
    Claims 33333

    This company has its ups and downs. One time I was out of town for a job interview, and my coverage on AAA did not cover the mileage that it would take for them to drive up and pick up my truck. I had a 50 mile limit and I was over 100 miles away from my hometown. This was really frustrating because this was the one time that I needed my auto insurance company to help me out and they could not!

    I ended up calling a local tow truck and it went fine. In order for me to have used AAA, I needed a higher membership plan. I mean, I wish they could have at least come out and I had the option of upgrading my membership after they picked up my truck. They said that I had to either go online or call on the phone to upgrade my membership on normal business hours. It was past normal business hours so I could not upgrade my membership. I feel like this is part of a scam, but it’s just another big company with their weird rules.

    On the bright side, I have been in situations where I had to call them to pick up my truck and they do do it very fast and efficiently. They have very reliable customer service which is always a great thing in any business. Great customer service can make or break a relationship between a company and their clients. Overall I would say this is a good company.

    Reply

    • Lauren Allen

      |

      Overall Rating 11111
      Price 11111
      Service 11111
      Claims 11111

      AAA is by far the WORST company anyone can go with. I had a car accident in 2012,(rollover) and this happened in December. At the end of January of 2013, my “Claims Representative” (what a loser!) phoned and asked if I had filled out all my paperwork for the claim. “I lost your file” he said. I told him he’d damn well better look for it. Surprisingly it was found. They have stopped paying for my visit to my specialists (I have a Traumatic Brain Injury) because now, and as a result of, I have seizures. Luckily, I have an attorney. AAA has not paid my specialists in three months and told me “they never got a bill.”Yeah. Show me a neurologist who performs an EEG who does not expect a bill. I can’t even see him now, much less get all the pertinent info I need. Oh yeah, here’s another corker: AAA sent me to someone who represented himself (a Dr. Boyd) who only has an Ed.D for a neuropsych evaluation; I told this to a friend of mine who is a real lawyer (and a real honest one, too) and he laughed out loud. The problem with AAA is that they think they are dealing with stupid people. NEVER, NEVER, NEVER give these clowns money.

      Reply

Leave a comment

Overall Rating
Price
Service
Claims