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State Farm Reviews


Illinois-based Insurance Company | State Farm Reviews

The largest car insurance company in the United States, State Farm has lost the top spot in several states. Headquartered in Bloomington, Illinois, State Farm sells auto insurance in every state. These State Farm reviews are from nearly every state in the nation.

State Farm generally has a reputation for great service, but there seems to be a price for the service you get. Or is there? It may depend on the experience of individual State Farm car insurance policyholders. Checkout the reviews from actual customers for more info. If you have State Farm auto insurance leave a customer review about your experience – good or bad.

To see reviews for a different company, checkout these auto insurance reviews.

For GEICO insurance reviews, click here.

For Nationwide insurance reviews, click here.

Overall Rating4.244.244.244.244.24
Price4.014.014.014.014.01
Service4.254.254.254.254.25
Claims4.194.194.194.194.19

Reviews (209)

  • N Benson

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My favorite insururer has got to be State farm. My parents had auto insurance among other insurances their entire life and they were always very satisfied with both the cost of the service and the customer service whenever something was needed. Its the reason I got it myself actually.

    Now for the longest time I never actually needed to call in and file a claim until some kid ran a red light and slammed into my car. At a time like that, no one knows what to do if you’ve never been in the situation before. Its very complicated and confusing. I called in, filed my claim, and within a week a claims adjuster came out and took a look at my car. While it was pretty dinged up, they cut me a check within a few days of that to pay for the repairs. They were very fair with their estimate and I was super satisfied overall.

    I can’t say better things about this company because they’re just that good. If I had to reccomend any one company over the rest, State farm is it. The premiums are very reasonable and the discounts are great. Their web site is very fast and its easy to make your monthly payments, and they even give you a discount for paying the 6 months in advance, which is great if you have extra cash and still want to save a little money. Best company ever, you won’t regret insuring with them. Love em

    Reply

  • Jun K

    |

    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 33333

    Overall I am very satisfied with the service. The price of the insurance is fair and my agent is really responsive to my needs. However there are some cons with State Farm. One was that the deductible was relatively high in my opinion. Earlier this year I was driving on a freeway and a rock hit my car’s windshield, causing it to crack. I needed to have the windshield replaced because the crack was too big to repair. I then went to a service that can replace windshield and the cost was a little over $400. I then called my agent to see if insurance can cover this, but then I found out that the deductible was $500. Which means I had to pay the whole cost out of my own pocket. Other than the deductible it was really great. I have never used their service for car toll yet but I have heard good things about it. The service is efficient and reasonably price. Other than these I feel like State Farm is really innovative in terms of commercials. I am a big NBA fan so I see their commercials with NBA players all the time. Overall in my opinion State Farm provides good services to their clients, and I would recommend this to everyone who is still looking for an insurance provider for their cars. I am been a client for State Farm for over 5 years, and I have never been dissatisfied with their service. Their responsiveness is definitely top notch. I hope they can keep this up

    Reply

  • Rebecca V

    |

    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 44444

    It was quick and easy to sign up with State Farm. They assign you your own agent based on where you live, but you can sign up for the insurance entirely online if you choose to, and request information and make changes to your policy online. I like that because I find it annoying talking to customer service if I don’t have to. I signed up for monthly payments which is cheaper than any insurance company I could find. The payments automatically deduct from my bank account.

    One issue I had was that one month I didn’t have enough for payment but instead of calling me and letting me know, I got a letter from State Farm saying my insurance would be cancelled unless I paid by a certain date. I think that they should call to let you know. I made the payment right away, then two days after that I got a call from customer service asking if I made the payment. That could be a little more organized. I never had gotten into an accident myself but someone hit my car while it was parked. That person also had State Farm insurance so I had to talk to that person’s customer service representative to give them information about the claim. The process was easy, but not quick. It took a very long time for customer service to call me back to give me information about where I could go to get my car fixed.

    But overall customer service is very nice and helpful and the insurance is the cheapest out there.

    Reply

  • Jen S

    |

    Overall Rating 33333
    Price 44444
    Service 44444
    Claims 33333

    The guys and gals at the local State Farm office are very friendly and always have time for me even if I walk in unannounced. I really like that. It was pretty pain-free to change my policies when I needed for what I needed, and when I first signed on with them the price was right.

    That being said, it’s been 3 years now and I’ve gotten ZERO discounts for being accident free, for being with them for a few years – and the big one – I went from high-risk to having nothing at all on my driving record and having car insurance steadily for over a year, and saw my policy still not drop by a dime. Now, in the past I’ve gotten these discounts with several other companies and the fact that State Farm doesn’t seem to review or update your policy or give you any discounts beyond what you qualified for the day you sign up seems pretty out of touch to me. I’m really starting to think it’s time to do some insurance shopping again, much as I hate to.

    Reply

  • Jen S

    |

    Overall Rating 33333
    Price 44444
    Service 44444
    Claims 33333

    The guys and gals at the local State Farm office are very friendly and always have time for me even if I walk in unannounced. I really like that. It was pretty pain-free to change my policies when I needed for what I needed, and when I first signed on with them the price was right. That being said, it’s been 3 years now and I’ve gotten ZERO discounts for being accident free, for being with them for a few years – and the big one – I went from high-risk to having nothing at all on my driving record and having car insurance steadily for over a year, and saw my policy still not drop by a dime. Now, in the past I’ve gotten these discounts with several other companies and the fact that State Farm doesn’t seem to review or update your policy or give you any discounts beyond what you qualified for the day you sign up seems pretty out of touch to me. I’m really starting to think it’s time to do some insurance shopping again, much as I hate to.

    Reply

  • Annie L

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 44444

    I chose this particular auto insurance company because my parents used the agent for many years while I was growing up and I went to high school with his daughter. He and his wife are a well-known family in our community. I have never had any issues with State Farm. I was in a very minor accident a few years ago, and calling in the claim was easy and fast. I would say the rates are a little on the higher end but in comparison to the service you get, it’s definitely worth it, in my opinion. I was worried our monthly payment would go up after my accident but we didn’t notice a difference. I would highly recommend State Farm to anyone looking to change insurance companies. There’s no gimmicks, what you see is what you get. The customer service agents in the local office are happy to answer any questions and are personable and patient. They don’t rush you into making any decisions. Changes are made quickly, usually on the same business day. They have been happy to help us when we’ve purchased new vehicles in getting the policy updated and proof of insurance sent to the dealership. We really couldn’t ask for anything more from an insurance company and plan to keep using them for many years. In fact, we also use State Farm for our Home Owners Insurance and that has been a great experience as well. I would recommend State Farm to anyone looking to purchase any type of insurance.

    Reply

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