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State Farm Reviews

Illinois-based Insurance Company | State Farm Reviews

The largest car insurance company in the United States, State Farm has lost the top spot in several states. Headquartered in Bloomington, Illinois, State Farm sells auto insurance in every state. These State Farm reviews are from nearly every state in the nation.

State Farm generally has a reputation for great service, but there seems to be a price for the service you get. Or is there? It may depend on the experience of individual State Farm car insurance policyholders. Checkout the reviews from actual customers for more info. If you have State Farm auto insurance leave a customer review about your experience – good or bad.

To see reviews for a different company, checkout these auto insurance reviews.

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For Nationwide insurance reviews, click here.

Overall Rating4.244.244.244.244.24
Price4.034.034.034.034.03
Service4.264.264.264.264.26
Claims4.184.184.184.184.18

Reviews (216)

  • Sandy Carabio

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    Overall Rating 33333
    Price 44444
    Service 33333
    Claims 11111

    I have a love/hate relationship with my auto insurance company, State Farm. The first time I used them after having an accident a few years back, they took excellent care of me and my girls. They sent over a tow truck within a few minutes of calling, set up a rental car for me right away and I received a check for my totaled car within a week of having the accident, which was clearly the other drivers fault since she rammed my car into a bus. But it was a different story when my husband was hit from a woman who was backing out of a parking lot and hit his car while he was pulling into the parking lot. The woman admitted fault to my husband, but changed her story on the claim. We had to pay the $500 deductible, which left us little money for the rest of that month for our regular bills and had to fight tooth and nail to get that money back after it was proven that the accident was, indeed, the other drivers fault. All in all, it took State Farm a year and a half before them repaid us the $500 deductible. And we had to constantly call to ask them about it since no one ever got back to us about this matter. Very frustrating and had they not been the lowest car insurance we could find, we would have switched auto insurance because of this one incident. Even though they took good care of us with the first accident, the fact that they acted like this second car accident wasn’t any big deal and didn’t stay on top of it, left both my husband and myself with a bad feeling about this company.

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  • BG

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I really like this company. Have been with them for about 7 years. They have all my insurance including my business, umbrella, auto and homeowners. I can always call them when I need to get in touch with them or if I have a claim to file. I can even call them on the weekends. I also feel like the price is good and I am happy with the service I get. They are a large company and have been around for many years. I feel good in using them as opposed to smaller insurance company. They also call me when they see ways to save money. I consider them friends and would not switch. I have had two accidents since starting with them and the rates have not gone up that much. They paid the claims both times and with minimal intrusion to me. I have no complaints and would recomend them highly to both friends and family. They are also good with my business insurance and with my homeonwers. One thing they did several years ago was when we had a hail storm. They paid our auto claim on the spot and we did not have to go through any red tape at all. It was great service and only took about 30 mintues to get a check.

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  • Joe

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    Overall Rating 44444
    Price 44444
    Service 44444
    Claims 44444

    Overall, my experience with State Farm has been quite pleasant. I am the sole proprietor of a small auto repair facility, so it’s essential that my car insurance be up-to-date, organized, and affordable. Thankfully, State Farm encompasses all of these qualities which makes keeping on top of my auto insurance easy and far less worrisome. I am particularly drawn to the customer service aspect that State Farm has to offer. Our customer service representative, Carl, is always courteous and quick to respond to my questions. I am getting a little older and I am sure that I ask the same questions over and over- but Carl never seems to get annoyed with me! Any phone calls I make to the State Farm office are answered within the hour (often about a half hour) and the same goes with emails. Even back when I got into a collision, State Farm was able to quickly resolve my claim. I did not have the back-and-forth with the insurance company situation, as I have had in the past. There was no hold on the phone for hours on end. I called State Farm, gave them the details, faxed them the police report, and my claim was handled. The worst thing I can say is that occasionally I get more than one “reminder” in the mail to pay the insurance on vehicles. I have a few different vehicles for my business, so it can be hard to keep track of what I have already paid. More than once I have cut an extra check for an insurance payment that has already been made.

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  • Christina C

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    Overall Rating 44444
    Price 55555
    Service 55555
    Claims 33333

    I have had a pretty mixed experience with State Farm. Overall, I enjoy them. They are usually quick to communicate with me about my insurance. However there have been a couple of times that I feel like I was lost in the shuffle. The first time it happened was when our old Toyota car was totaled in an accident. It was the other persons fault and the claim went pretty smooth. The only issue I had was our policy being cancelled. I sent them all the paperwork showing what had happened, but was never refunded the difference. After two months of trying, I gave up. It was only $15 and you know, time is money and after awhile it just became not worth the headache. The only other issue I had has been getting our new loan company as the lean holder on our insurance. Well, it has been, but the two companies keep having communication issues and it’s been driving me crazy. Over 6 months I have had to send in proof insurance over four times. It’s quite the headache. Aside from that, my agent is always super friendly when I call to get things taken care of. I doubt that these issue arise from his small office. I enjoy having him as an agent. The insurance is at an amazing price, over $50 less than what any other company was willing to give us. We have had them for about four years now and these two things have been our only issue. We’ve never had any others and I enjoy the amount of coverage we have.

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  • Allara Y

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My insurance company has been the best one I have ever had. They deal with me in a respectful manner and make sure that all my needs are consistently met. I am always able to afford my low insurance payments, and they include more features for the price than any other company I could find. It has been a real pleasure to be part of this company and I would recommend it to anyone who is looking for a great insurance company. I have referred several of my friends to the company, and they even give me little discounts for my referrals. I have been with them for several years now and I do not plan on ever leaving if I can help it. I would hope for anyone to find such satisfaction on their insurance company as I have. I was once in a car accident where a car rear ended me and I had to file an insurance claim. I called the company immediately and they were able to help me with all of the tasks I needed to complete. In fact, they really did everything I needed to do for me. I had the smoothest claim I had ever experienced and I was happy with everything they did to accommodate me. I never have any complaints about their customer service and I would like to say that they are genuine in keeping their promises. I always receive my bill on time and they even have an automatic payment system that helps me to stay up to date on all my payments.

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  • L. Nolan

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    State Farm office has done well by us. :) We moved in July of 2016 to a new town in a new state. The day I got here, Jan stopped by the house to talk with me and make sure that our insurance situation was addressed. She talked with me for quite a while, didn’t try to pressure me into anything we couldn’t afford, but took the time to get a good idea of what we want to do in the future. She has stayed on top of the process of getting our various coverages transferred from the old office in our old state, calling periodically to say “hey, have you gotten hold of this information? No? Okay, I’ll check again in a month”, and she’s saved us quite a bit already over what we were paying before for the same coverage. Her office staff are helpful and on the ball every time I contact them for anything. I had to stop by the office for something one day, and left with coffee mugs, coloring books and crayons for the kids, coffee mugs, and handsfuls of chocolate from the bowl of Halloween candy they had out. I’ve never felt so welcomed by an insurance agent

    Reply

  • Ryan O'Connor

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    I recently moved to a different state and had no insurance for probably 6 months. I was very scared to get insurance because I thought it was going to cost a fortune and I did not have the money or the job at the time, plus I did not know how much longer I was going to keep the car I had since I was thinking of selling it and purchasing a new car. I eventually looked up the cheapest insurance I could get near me and it was State Farm. I drove there and walked in around noon and was instantly helped by an agent because there were no other customers there. They walked me through all of the different plans and the costs of each and suggested which ones would be the best for me. I picked the cheapest plan and it was only $50 a month! I gave the agent all of my information and they filled out everything and we were all done within 5 minutes of me walking in. It was a very stress-free process. I haven’t been in any accidents since purchasing the insurance so I haven’t really gotten to know how good the coverage is, but I am still on the same plan I purchased originally and have no plans of switching providers or dropping my coverage anytime soon! Also, maybe because I live in sort of a remote area, but my insurance was drastically cheaper than other areas I have lived. I have family members that live in Washington DC that have to pay almost $150 a month per car for their insurance, so I got a steal!

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  • N Benson

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My favorite insururer has got to be State farm. My parents had auto insurance among other insurances their entire life and they were always very satisfied with both the cost of the service and the customer service whenever something was needed. Its the reason I got it myself actually.

    Now for the longest time I never actually needed to call in and file a claim until some kid ran a red light and slammed into my car. At a time like that, no one knows what to do if you’ve never been in the situation before. Its very complicated and confusing. I called in, filed my claim, and within a week a claims adjuster came out and took a look at my car. While it was pretty dinged up, they cut me a check within a few days of that to pay for the repairs. They were very fair with their estimate and I was super satisfied overall.

    I can’t say better things about this company because they’re just that good. If I had to reccomend any one company over the rest, State farm is it. The premiums are very reasonable and the discounts are great. Their web site is very fast and its easy to make your monthly payments, and they even give you a discount for paying the 6 months in advance, which is great if you have extra cash and still want to save a little money. Best company ever, you won’t regret insuring with them. Love em

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  • Jun K

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 33333

    Overall I am very satisfied with the service. The price of the insurance is fair and my agent is really responsive to my needs. However there are some cons with State Farm. One was that the deductible was relatively high in my opinion. Earlier this year I was driving on a freeway and a rock hit my car’s windshield, causing it to crack. I needed to have the windshield replaced because the crack was too big to repair. I then went to a service that can replace windshield and the cost was a little over $400. I then called my agent to see if insurance can cover this, but then I found out that the deductible was $500. Which means I had to pay the whole cost out of my own pocket. Other than the deductible it was really great. I have never used their service for car toll yet but I have heard good things about it. The service is efficient and reasonably price. Other than these I feel like State Farm is really innovative in terms of commercials. I am a big NBA fan so I see their commercials with NBA players all the time. Overall in my opinion State Farm provides good services to their clients, and I would recommend this to everyone who is still looking for an insurance provider for their cars. I am been a client for State Farm for over 5 years, and I have never been dissatisfied with their service. Their responsiveness is definitely top notch. I hope they can keep this up

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  • Rebecca V

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    Overall Rating 44444
    Price 55555
    Service 44444
    Claims 44444

    It was quick and easy to sign up with State Farm. They assign you your own agent based on where you live, but you can sign up for the insurance entirely online if you choose to, and request information and make changes to your policy online. I like that because I find it annoying talking to customer service if I don’t have to. I signed up for monthly payments which is cheaper than any insurance company I could find. The payments automatically deduct from my bank account.

    One issue I had was that one month I didn’t have enough for payment but instead of calling me and letting me know, I got a letter from State Farm saying my insurance would be cancelled unless I paid by a certain date. I think that they should call to let you know. I made the payment right away, then two days after that I got a call from customer service asking if I made the payment. That could be a little more organized. I never had gotten into an accident myself but someone hit my car while it was parked. That person also had State Farm insurance so I had to talk to that person’s customer service representative to give them information about the claim. The process was easy, but not quick. It took a very long time for customer service to call me back to give me information about where I could go to get my car fixed.

    But overall customer service is very nice and helpful and the insurance is the cheapest out there.

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  • Jen S

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    Overall Rating 33333
    Price 44444
    Service 44444
    Claims 33333

    The guys and gals at the local State Farm office are very friendly and always have time for me even if I walk in unannounced. I really like that. It was pretty pain-free to change my policies when I needed for what I needed, and when I first signed on with them the price was right.

    That being said, it’s been 3 years now and I’ve gotten ZERO discounts for being accident free, for being with them for a few years – and the big one – I went from high-risk to having nothing at all on my driving record and having car insurance steadily for over a year, and saw my policy still not drop by a dime. Now, in the past I’ve gotten these discounts with several other companies and the fact that State Farm doesn’t seem to review or update your policy or give you any discounts beyond what you qualified for the day you sign up seems pretty out of touch to me. I’m really starting to think it’s time to do some insurance shopping again, much as I hate to.

    Reply

  • Jen S

    |

    Overall Rating 33333
    Price 44444
    Service 44444
    Claims 33333

    The guys and gals at the local State Farm office are very friendly and always have time for me even if I walk in unannounced. I really like that. It was pretty pain-free to change my policies when I needed for what I needed, and when I first signed on with them the price was right. That being said, it’s been 3 years now and I’ve gotten ZERO discounts for being accident free, for being with them for a few years – and the big one – I went from high-risk to having nothing at all on my driving record and having car insurance steadily for over a year, and saw my policy still not drop by a dime. Now, in the past I’ve gotten these discounts with several other companies and the fact that State Farm doesn’t seem to review or update your policy or give you any discounts beyond what you qualified for the day you sign up seems pretty out of touch to me. I’m really starting to think it’s time to do some insurance shopping again, much as I hate to.

    Reply

  • Annie L

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    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 44444

    I chose this particular auto insurance company because my parents used the agent for many years while I was growing up and I went to high school with his daughter. He and his wife are a well-known family in our community. I have never had any issues with State Farm. I was in a very minor accident a few years ago, and calling in the claim was easy and fast. I would say the rates are a little on the higher end but in comparison to the service you get, it’s definitely worth it, in my opinion. I was worried our monthly payment would go up after my accident but we didn’t notice a difference. I would highly recommend State Farm to anyone looking to change insurance companies. There’s no gimmicks, what you see is what you get. The customer service agents in the local office are happy to answer any questions and are personable and patient. They don’t rush you into making any decisions. Changes are made quickly, usually on the same business day. They have been happy to help us when we’ve purchased new vehicles in getting the policy updated and proof of insurance sent to the dealership. We really couldn’t ask for anything more from an insurance company and plan to keep using them for many years. In fact, we also use State Farm for our Home Owners Insurance and that has been a great experience as well. I would recommend State Farm to anyone looking to purchase any type of insurance.

    Reply

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