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State Farm Reviews

4.3 stars out of 5 based on 173 reviews from actual customers


Overall Rating4.294.294.294.294.29
Price4.044.044.044.044.04
Service4.294.294.294.294.29
Claims4.254.254.254.254.25

Illinois-based Insurance Company | State Farm Reviews

The largest car insurance company in the United States, State Farm has lost the top spot in several states. Headquartered in Bloomington, Illinois, State Farm sells auto insurance in every state. These State Farm reviews are from nearly every state in the nation.

State Farm generally has a reputation for great service, but there seems to be a price for the service you get. Or is there? It may depend on the experience of individual State Farm car insurance policyholders. Checkout the reviews from actual customers for more info. If you have State Farm auto insurance leave a customer review about your experience – good or bad.

To see reviews for a different company, checkout these auto insurance reviews.

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Reviews (173)

  • Christian McNamara

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 44444

    I have been with State Farm for many years now. The first thing I can tell you is that State Farm is very willing to work with you. First, their rates are very competitive with other companies. You can shop around and find similar places but you probably will not find customer service as good as the customer service that State Farm provides. About a year ago, I lost my job and was extremely worried about making all of my payments. I called up State Farm and explained the situation to them. They were extremely friendly and were more than willing to work with me. We ended up coming up with a very good payment plan so I could have some money left over for food, etc. and still pay for my insurance. I was so pleased with the way that State Farm handled this situation. In addition, State Farm is very good at communicating. Whenever I need something, they call me back right away and always have a good answer. When I needed my insurance cards they called me right away and then sent them to me. I love their customer service and have had wonderful experiences with them. If you are looking for an insurance company with great competitive rates, State Farm is a great company to choose. You really cannot put a price on customer service when it comes down to it.

    Reply

  • Cat F

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My family has been a part of State Farm Auto Insurance for at least 3 generations and we’ve never had any problems with it. Claims are processed quickly and without headache on our part, even when the other driver isn’t insured. We’ve always been able to get our vehicle fixed quickly and let our agent worry about getting the other driver to pay. I haven’t had to file a claim yet, but I anticipate it going smoothly as well.

    Our agent has always done whatever he can to keep our premiums low. For instance, when my mom moved out of her parents house, her State Farm agent allowed her to continue to get a multi-car discount even though she only had one car because her parents were with State Farm and her driving record was excellent. When my brother and I joined, he once again configured our drivers and cars to give us the best price. When I bought my own car and separated to my own policy, I was also given an excellent rate, cheaper than anywhere else.

    I was very impressed that State Farm’s website readily recognized my information when I was researching insurance companies and applied many of the discounts I ultimately received without my doing much more than entering my name and birthdate. My boyfriend recently switched to State Farm and is saving $100 a month on his auto and home insurance even with a less than stellar driving record. I don’t use any of the modern technologies that are available on smartphones to begin a claim, but they seem easy enough to use and comparable to any other company’s.

    Reply

  • T Nguyen

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I had a very positive with my insurance company recently. Last month, I took my car into the Honda dealership to get my battery replaced. When one of the technicians was inspecting my car for damages, she noticed that my windshield had a dent in it. She asked me if I wanted to get it repaired and I agreed to her proposal. In order to proceed, she asked that I call my insurance to file a claim. I thought it was going to be a painful process to call in and submit a claim with an insurance company, but the process went smooth as ice. The female representative on the phone basically asked me three questions: 1) when did you discover the damage on your car, 2) how do you think the damage happened, and 3) would you like to get it repaired immediately. Too easy! As soon as I was done with the questions, I passed my phone over to the technician so they could talk about the claim in further details. The conversation didn’t take that long either as it took them only 5 minutes before they were done. After, the technician asked me to go into the waiting and wait for the repair to be completed. About 10 minutes later, my car windshield was restored to mint condition and off I went.

    I’m really glad that I have State Farms as my insurance because their customer service is awesome and painless. I wish I could say the same for my former insurance company.

    Reply

  • Rhea Jaisingh

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I actually do not remember my first auto insurance company, probably because they were so expensive. After spending about a week researching different auto insurance companies to get the most affordable rates, state farm was the only auto insurance company in my area or city that offered me the best and most affordable rate and coverage.

    My state farm agent is very patient, kind, and extremely helpful. I told him I was starting nursing school soon and going through a difficult time financially where I would eventually lose my job in order to attend school, and originally he came up with about $110 a month for my auto insurance payment. I believe the premium was around 600 or so. This plan worked out so well for me when I was still employed.

    However, when I lost my job and started nursing school, I called my agent back and told him if he can help me out with a cheaper plan and he was very helpful as usual. He ended up taking off a lot of the unnecessary coverages that I did not need and just made sure I had the most important and basic coverage for my car. He saved me about $30 to $40 on my monthly bill and that made me very happy because every penny did count for me. I never have any issues with state farm and usually if I do not understand anything I usually speak with my agent and he is always willing to help out.

    My experience with state farm is very pleasant and I would recommend it to anyone who is looking for affordable auto insurance.

    Reply

  • Roy SIMONETTI

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 11111

    THE WORST COMPANY EVER ! WAS HIT BY A WOMAN ON JULY 14. 2014. CALLED STATE FARM AT LEAST 40 TIMES SINCE THEN. SPENT ABOUT 15 HOURS ON THE PHONE. REPEATEDLY TOLD SOMEONE WOULD HELP ME. I WAS EITHR DISCONNECTED OR TOLD THEY’D TRANSFER ME AND WOULD WAIT UNTIL SOMEONE GOT ON THE PHONE TO HELP ME. ONLY 1 PERSON EVER CALLED ME. STILL WAITING FOR MY SETTLEMENT.

    Reply

  • sharon

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    Overall Rating 11111
    Price 22222
    Service 11111
    Claims 11111

    i am Appauled at the service from the claims department. Ive left several messages for the primary person to contact me, (actually 12 of them) and i just end up talking to another claim agent, who isn’t even familiar with my situation. Every rep I’ve talked with has a different story. a different percentage figure. the list goes on and on. Ive recently spoke to two attorneys who are looking into this situation.
    my Local agent on the other hand is wonderful, but really doesn’t handle the claim aspect.

    Reply

  • A Nelson

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I can only speak good things about State Farm. I was previously with Progressive Auto Insurance and everything was fine until it was time to renew my policies. Every year it kept going up despite me not getting in any accidents or getting any tickets. I called them and asked them why this was the case and they told me that my area that I love in is high risk for accidents so that was the main reason why my insurance is going up. That’s definitely not fair for a four year policy holder so it was time for a change.

    After calling around and not having too much luck, a family member suggested State Farm. After excellent customer service and receiving a quote from them, I was hooked. They offered me auto insurance and a life insurance policy that was cheaper than just the auto insurance with Progressive. I’ve had State Farm for a little over a year now and couldn’t be happier. My insurance payments have already dropped after a year and that never happened with Progressive.

    The customer service is awesome also. Every time I have a question about my policy or want to change something to my policy, my State Farm agent always helps me and makes things so much easier. They explain things to where you don’t have any questions. They inadvertently answer them.

    Reply

  • D. Walker

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    Overall Rating 55555
    Price 33333
    Service 44444
    Claims 55555

    State Farm has been relatively reliable. I have got into a fender bender once and had 2 speeding tickets. Finally I ended up totaling my car in order to not getting into a wreck with other cars. this has been over the span of 7 years. I feel like my record isn’t the worst. However I’m certainly paying for it via my insurance.

    They handled my claim very well when my car got totaled and paid off my previous loan and since my car was worth more than what I owed at the time I was given a check for the difference that went toward my new car. The company has been reliable but I feel that they are pricey. I have multiple line discount, good student discount, as well as a discount for being with the company for the last 7 years and it still is more than a grand for every 6 months.

    Typically my local agent has always been nice and personable with the exception of my current agent as I went in to meet with her and she acted like I was just another person.

    Reply

  • K Mallett

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I love my insurance company. I have been with them since I first started driving. I receive multiple discounts,for things I never would have suggested. My agent will even call and let me know if there is a new one available for me. They are always available if I am in need of them. They have even gotten a front windshield replaced for me at no out of pocket cost. As far as the rate goes, it is the lowest I have found after much shopping around.

    They are also willing to work with me on paying, whether I want monthly payments, or to pay for several months in advance. By signing up for online auto payments, the gave me yet another discount. While I do not have the highest package with them,mi am always treated like I am their number one customer.

    I can call any time of day, or stroll into their office and get help immediately. Even if my agent is not available, all of the office staff is more than willing to help me with any questions, concerns, or claims. I also feel like they are more than just am insurance company. Every year on my birthday and my wife’s birthday, we receive a gift certificate to a local restaurant. While it is only a fast food place, it is still nice to know. On holidays we also receive hand written cards thanking us for our business and calendars every new year. I am far more than satisfied with this company, so much so, that even if another company could save me a couple dollars a month I would remain with them.

    Reply

  • Michael

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    Overall Rating 44444
    Price 33333
    Service 55555
    Claims 44444

    I have used State Farm as my auto insurance provider for over ten years. In that time I have lived in two states, Mississippi and Florida. While in Mississippi my agent, Stephanie Morrison, was friendly and very knowledgeable about all of State Farm’s available products. I was fortunate to only need to file a claim once while living in Mississippi caused by an accident while returning home from a wedding. The claims group was extremely helpful and I was able to have my car back in less than two weeks (some parts had to be ordered from overseas).

    Since moving to Florida two years ago, I have had just as good service with Mike Peters since moving to the New Port Richey area. The only thing that I was discouraged about was that my insurance nearly doubled upon moving to Florida although comparing other rates what State Farm quoted me was still competitively priced. Part of this increase is additional insurance Florida residents cannot opt out of, which in my case adds about $250 each to the two vehicles I currently insure.

    Since moving to Florida I was involved in a single-car accident which caused (what I considered) significant damage to one of my vehicles. State Farm claims group was once again fast to respond and found a local repair shop. They fully inspected my vehicle and determined that much of the damage was cosmetic and could be repaired relatively fast. Before allowing me to have the car the repair/body shop also identified a wheel bearing that they determined was damaged during the accident and replaced it without charging me extra and requiring the claim to be restarted.

    Would I recommend State Farm insurance to someone looking to change their auto insurance provider? In a heartbeat, but make sure if you’re moving to a new state to understand what additional costs you may incur. This increase was quite a lot more than expected, especially since I was not moving close to a large metro area such as Jacksonville or Miami and was over an hour away from Tampa.

    Reply

  • R Clark

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My experience with State Farm’s auto insurance has been very positive. When I needed to purchase auto insurance, they were able to offer me the cheapest quote around and were also able to provide appropriate coverage for the cost. Any time that I have had any questions or concerns, they have been more than happy to help me. I have never been involved in any major accidents, only one very minor fender bender that was not my fault. In fact, it was so minor that I probably did not even need to report it but the car was brand new so I wanted to cover myself. I dealt more with Allstate through that experience because that was the insurer of the man who tapped my rear bumper. I did, however, notify my local State Farm representative just in case they needed to know and they were very helpful. They also offer a variety of payment term options, including monthly and every six months alternatives. I pay for six months at a time because it is most convenient for my plan and personal budget. I am also a member of a household plan, so my parents and siblings also have coverage. They bill separately for each vehicle covered, which I also appreciate since we each pay separately for our own car insurance. I have found them to be very helpful, flexible, and knowledgeable when dealing with them. I plan to stay with them for my auto insurance as long as my plan’s coverage and costs do not change significantly.

    Reply

  • T. PUCKEYY

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have been with State Farm for car insurance for 20 years and they have never given me any reason to switch to another insurance company.

    When I got in an accident when I was 18, they cleared the check to fix my car right away. The auto body shop even lost the check, and they sent out a new one for them right away.

    I also got into an accident when I was 21 and they took care of all the hassle of dealing with this mentally unstable older woman I bumped into. She was claiming all sorts of things, but they cleared it up right away.

    My insurance rates have never gone up, but have steadily gone down the longer I stay with State Farm. We have used the towing insurance several times for our older cars, and have never had any problems getting reimbursed for towing fees. We have had a few tickets, and a few accidents, but our rates have never gone up. When we figured out that since we very rarely get in accidents and we have older cars, they gave us liability only (plus towing insurance) and now we only pay about $80 a month for two cars worth of car insurance. I’ve never been able to find a lower rate for our vehicles.

    The reliable service from State Farm is worth much more than that anyway. Whenever I’ve had to work with another person’s insurance provider because of an accident that was clearly not my fault, I’ve never felt like State Farm abandoned me. They always offer to work with the other insurance if I feel I’m not getting what I need. In general, I can’t imagine ever being as comfortable with another insurance agent as with State Farm.

    Reply

  • Bob Jones

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Me and my wife have had State Farm auto insurance for a few years now and we could not be happier! Their prices were lower than all other providers in our area and they have a local office just a few blocks down the road. Last year my wife hit a deer in her car and we didn’t expect to get much out of it because the car was older. Much to our surprise State Farm paid us about 30% more than the KBB value! It was completely hassle-free; we got a check within a few days and were able to put that into a new car straight away. Some insurance companies we’ve had in the past would take weeks or even months to send out payments or process anything.

    Another thing we really like about our insurance is that we can get hands on time with our insurance rep. Whenever we have a problem we can walk right in to their office and speak with a person face to face – something that we weren’t able to do with many other insurance companies. In addition to that our rep is very good at keeping us posted on changes that may affect our insurance and letting us know about other benefits that are available. In short I would highly recommend State Farm to anyone looking for auto insurance as they are top notch in every area from price to service and their reps are extremely helpful and informative whenever you need to see them!

    Reply

  • L Whitehorn

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I’ve been with State Farm Insurance since I was 16 years old. That makes almost twenty eight years. That is twenty eight years of excellent customer service. That is twenty eight years of competitive rates. That is twenty eight years of super fast and fair claims handling. Over my twenty eight year driving spell, I have encountered my share of problems.

    Accidents, both my own fault as well as not my fault. Vehicle changes. Changes of address. Addition and Deletion of drivers to my policy. Two teen, and now grown, daughters. State Farm has always met all my needs to the highest standard. They provide prompt and courteous customer service, and they always go the extra mile for their customers. I’ve seen it for myself, and I’ve seen them do the same for many others. I’ve had countless opportunities and offers to take my insurance elsewhere. But the fact is, there is no company that I feel as secure with as I do State Farm.

    Even when I was working for an independently owned insurance office that wrote for many different agencies, and I had access to all those companies right at my own fingertips, I could not beat the rates that I have with State Farm. They are always there to answer questions in a prompt and efficient manner. They genuinely care about their customers and consistently check to make sure that our insurance needs are being met. When they feel I could make some changes that might benefit me, they let me know. I can trust State Farm to do what is right. For me, and for my family.

    Reply

  • Whitney C

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    When trying to price insurance products I had a difficult time being able to find one that beat State Farm. While their Web site isn’t setup to easily give you an insurance quote online, they are more than happy to help you over the phone. If you are looking for multiple types of insurance products they can offer you better discounts.

    The times that I have needed to call in a claim, they were available to me 24/7 and they handled everything! If I don’t want to call an 800-number, I can call my local agent or stop by the office! They do also offer some services through their Web site, including payments, policy changes for already existing policies, printing off your insurance cards, etc.

    They don’t offer gimmicky type discounts like a bonus check like some other insurance companies hook you with. They do offer discounts for multi-line policies, safe driving, security features on your vehicle, accident free, and others.

    My family has been part of the State Farm family for over 60 years and we have never had a complaint about the service we have received. I have briefly in the past tried those other companies that say they can save you so much money in so many minutes, but they were never able to beat State Farm’s prices or customer service! If you also have teenage drivers in the house they offer discounts to those that take drivers education classes and defensive driving classes.

    Reply

  • Daniel D

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    My wife and I just made the switch to State Farm a little while back. We had been with Geico for a long time. To be completely fair there wasn’t anything wrong with Geico per se, but we are always interested in trying to save money and cut costs.

    We decided to do an insurance comparison and see who would give us the best rate. We didn’t use any particular rating site, but asked around and called about seven or eight places and had them give us quotes. They were all pretty similar except State Farm ended up saving us some money from what we were currently paying. Not only did they save us money but they had better options for plans, safe driving discounts, and the smallest deductible. We looked at their reviews online and weren’t surprised that they were mostly positive.

    The representative who helped us couldn’t have been nicer. She seemed truly interested in getting us the best rate and going over everything so there were no hidden costs that we weren’t aware of. It was a great experience for something that isn’t ordinarily a pleasant experience. The quality of the service wasn’t the only great part. Their actual policy is well put together and covers all my families needs. I read the pertinent parts and am confident that I’m getting quality insurance at a more than fair price. I couldn’t be happier knowing that I have everything taken care of when I’m driving. It’s a great comfort and peace of mind.

    My only problem now is deciding how to spend the extra money I’ll be saving each year!

    Reply

  • Ashley

    |

    Overall Rating 33333
    Price 22222
    Service 22222
    Claims 33333

    Before I moved to Washington I had a great experience with State Farm but that has changed. My agent in Washington is horrible. I have never even met her or spoke to her on the phone because she only communicates using her assistants or receptionist. They are hard to contact and refuse to effectively communicate through email which is often easier for me due to my complex and abnormal schedule. At one point in time despite me being up to date on my bills the receptionist had began to text me via her personal cell phone saying that my account was delinquent. I had no idea who was texting me and I had never given them permission to contact my phone via text. Besides this horrible fiasco I had also at numerous times requested having my coverage reduced so that I could afford it they would not let me reduce it and when I asked to suspend it they “forgot” or did not tell me the right thing so I ended up paying for things that I should have never been billed for. It has been a really bad situation. I loved State Farm in Ohio and my family has done business with them for a long time but this Washington Agent is horrible. I have never had to make a claim so I can’t really review that aspect.

    Reply

  • D.Baran

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Many people do not like their insurance company, but I am not one of those people! I think that my insurance company (State Farm) and my agent do a wonderful job of providing me with affordable and fairly priced coverage, for both home and auto.

    A few years ago, I had an accident which totaled my car, and I was expecting the worst. After the claims agent looked at my car, he assured me that everything would be taken care of. Within one week I had a check for my totaled vehicle, and it was for the full amount of what it was worth. Thanks to their prompt and thorough service, I was able to get another car within a week.

    About one year ago, my agent called me up to say that they had been reviewing my coverage, and that they thought I might be paying too much. I found this refreshing in this day and age, and the agent and talked for about ten minutes to determine that I WAS paying too much for coverage, as I was not driving as many miles as they thought I was. As a result, I was able to get a refund on my payments from the past year, which came to about $320.

    MY insurance agent is also a notary public, and I have had quite a few legal documents notarized for free at her office, which is convenient. I have been with my State Farm agent for twenty-one years now, and would not leave for another agent, or another insurance company unless there was something very persuasive to make me do so. Some companies might have lower rates, but how quickly will they respond to your claim, and how much money will they give you? with State Farm, I am sure they will come through for me when I need it.

    Reply

  • Chris S

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have had State Farm Insurance as my car insurance provider for over 20 years and family members of mine have been members for much much longer. I’ve never had any problems with being reimbursed for tows, accident claims or billing.

    There has been a few times where technically State Farm did not have to reimburse me but did so as a courtesy. I have been towed outside of the mileage limit, towed home and towed again to a mechanic. State Farm reimbursed me even though I should of been reimbursed for 1 since it was the for same break down. The thing is I did not even have to beg or plead, they just did it and let me know that in the future that I can only have it towed so many miles and only once. I delivered newspapers for a few years so I had to have my vehicle towed quite a few times, I don’t know what I would of done without State Farm, any other company probably would of cancelled my policy.

    Another time I had my windshield shattered while delivering papers and within hours of contacting State Farm my windshield was fixed right in my garage and no out of pocket costs to me. A few years ago I decided to get renters insurance for my rental and the transaction went very smoothly. They answered all my questions and were very detailed about what the policy did and didn’t cover and lined me up with the best policy that fit my current needs.

    I have communicated with various employees over the years and they have always been very pleasant, kind, helpful and if busy they actually call you back within a reasonable time frame. I am very happy with them and intend to keep them as my insurance providers forever.

    Reply

  • Julia

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 44444

    My experience with State Farm has been extremely positive. At just 17 years old, I had my first accident, and it was very severe—my family’s car was nearly totaled. At the scene, I immediately called my agent and he was very helpful. Since this was my first (and last) accident, I had absolutely no idea what to expect. My agent walked my through every step of the way, and was able to help me obtain payment, get a rental car, and have my car fixed in a suitable amount of time. While the accident was slightly traumatizing, my experience with State Farm put me at ease and made it a much more bearable experience.

    Since then, I have been in no accidents, but my agent has kept in touch with me. He buys advertisements when I am in competitions and is very supportive. I would recommend not only my agent, but State Farm in general to a friend—especially a young person who has very little experience with cars, insurance, accidents, claims, etc. Although my parents initially decided for me to be insured by State Farm, I know that as an adult, I will continue to purchase my insurance from State Farm, and hopefully maintain the same agent. Although I do not plan in being in any more accidents, I would feel confident knowing that State Farm would assist me with my claims, and improve my overall experience after the accident. I give State Farm a strong endorsement, and would recommend it overall.

    Reply

  • Heather P.|

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    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I have State Farm Insurance Company. I can truthfully say I love my insurance company. I have an insurance agent, Rick Surina, in Tucson, AZ. The two girls who work in his office, Shannon and Mary Ann, are fantastic. The phone is almost always answered within two rings. The only time it goes to voicemail is when they are closed or everybody is on the phone. This office knows me and my family. I am the third generation to be insured through them. I recently had a windshield claim. The entire claim process was smooth and effortless.

    I called the office to report the claim, and Shannon took down my information. She asked me if I had a company I wanted to get my replacement glass through, and I gave her that information. The claim was quickly processed and the glass company called me the same day to set up my appointment for a windshield replacement.

    Every time I need something from this office it is as easy as can be. When I called asking for replacement insurance identification cards, I was emailed new cards within minutes. The regular replacement cards came in the mail in just a few days. I always pay my bill over the phone with the office. There is never any trouble. I simply state my name and Shannon or Mary Ann pulls up my account. I give them my payment information, they quickly process the payment, and they email me a receipt within minutes.

    I feel my rates are very fair for the amount of coverage I have and the excellent service that is provided by my insurance agent and the staff of his office. I love the flexible payment terms that are offered as well.

    Reply

  • Josh S

    |

    Overall Rating 55555
    Price 33333
    Service 55555
    Claims 44444

    State Farm has been my insurance company for the past 13 years. I have no plans on switching companies anytime soon. They have been great, and I have never had any problems with them and can say I have truthfully never had a bad experience with them. I also have a very good, friendly local agent. I’ve had 3 different cars insured through them and I have shopped around for different quotes on coverages by other companies, and although some other companies may be cheaper, I would much rather pay a little more to a company that I’m comfortable with and have peace of mind. They have been one of the top rated insurance companies for years so they must be doing a lot of things right and that’s good enough for me. I’ve only had two claims and the first time when I called, I had no problems and the claim was settled very promptly. The service was great. They were very cooperative and easy to deal with, and they worked well with the auto shop my car was in. One of the only complaints I have is that the other claim took very long to get sorted, and I spent about an hour on the phone telling my side of the story. But in the end I was happy about the results. Overall, if you are looking for great insurance and costumer service for a decent price, I would definitely recommend State Farm.

    Reply

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