Allstate Customer Reviews
The largest publicly-held auto insurance company in the United States, Allstate typically sells auto insurance through its agency system. Headquartered in Northbrook, Illinois, Allstate sells car insurance in almost every state.
Allstate has received some bad press in recent years related to certain practices aimed to limit claim payouts. They seem to have improved their image recently. If you have Allstate auto insurance, leave a review about your experience – good, bad, or ho-hum.
Allstate car insurance customer reviews
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Reviews (33)
Bernadette Mitchell
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We have had our car insurance through Allstate since 1997. I have no big complaints other than they claim if you have a good driving record the rates will decrease. We have not filed a claim in over 6 years and our rates have not dropped at all. I am not sure how comparable the rates are as we have been with them so long, rates for new clients could be higher. We did have problems receiving our ID cards this last renewal period. I did contact our agent and his staff was helpful in resolving the issue. Overall, I do feel a sense of security with Allstate.
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Veronica
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We have been with Allstate since 2003 with first rental then home owners insurance as well as both our cars. We have never had to file a claim, but every year we have been pleasantly surprised by a decrease in our rates. Our agent is always available and helpful. I highly recommend this company.
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Jennifer Taylor
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We have been with this company for almost 15 years and absolutely love it. When I got into an accident, not my fault, the insurance company worked it out where it didn’t go on my record and rates didn’t increase. They did this because there had never been any other claims with the company. We also like this company because we get return calls right away and they are always very courteous. We will be staying with this company for many years to come.
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Maureen W
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Allstate has been great. We have never had a problem with them when we have had a claim. Even when we called and the damage estimate was below our deductible after the car was scratched, they were good about helping us find a good repair shop without increasing our rates. We have been with the company for our auto and home policies for many years. Our rates have been low the entire time and I have never gotten a lower quote for either when I compare rates.
Even with new drivers, the rates have been lower than my son’s friends were paying. Our agent got on the phone with my son when he first got his license and explained to him the importance of careful driving and how insurance worked. It was much more effective than when we tried to tell him the same thing. The agent was patient with him and made sure he really understood how the rates could go up with tickets or accidents and how they would go down with a proven incident free track record and for getting good grades.
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Lauryn C.
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I was involved in a car accident where I rear-ended a car that was driving in front of me. I was going about five miles per hour and it was bumper to bumper traffic at rush hour. The other person who was involved in the accident tried to take advatage of the situation and sue for thousands of dollars. Allstate was very helpful throughout the whole process. I had to deal not only with the claims department but also the legal department. They helped prepare me for the whole process and answered my questions and concerns along the way. I would highly reccomend them for their excellent service. The Allstate legal department did a great job of preparing my case when it went to trial.
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Lisa F.
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I have been insured with Allstate for nearly 25 years. I have had multiple policies with them, including auto, renters, homeowner’s and life. During that time, I have also had several claims, everything from having my windshield shattered due to a stone hitting it to a big collision when I hit black ice on a highway. I have ALWAYS found them to be responsive, responsible and helpful. I use the services of both my local agent and their toll free number (1-800-ALLSTATE).
It is very easy to file a claim as it can be done over the phone 24/7. In one instance, a large truck backed right into me. I needed my car right away so Allstate covered getting me a rental and got the repairs started on my vehicle while THEY worked out the coverage issues with the truck’s company. I also use a preferred repair shop. This is one that Allstate has pre-approved for repairs on the vehicles that they cover. This saves me time in having to get estimates for repairs when needed.
It depends on the coverage you select, but I get free car rental if I’ve been in an accident and I have a low $250 deductible. My policy also has a good rate (multiple insurances packaged together) and I get a refund every 6 months for being a good driver. I plan on keeping Allstate Insurance for a long time to come.
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VIRGINIA MCDONNELL
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I WAS WITH ALLSTATE FOR OVER 20 YEARS WITH BOTH CARS AND HOMEOWNERS INSURANCE.
THEY CLAIM ON THE TV THAT YOU GET A REBATE CHECK WHEN YOU ARE TICKET AND ACCIDENT FREE.
I HAVE NEVER RECEIVED A REBATE; IS THIS FALSE ADVERTISING?
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S. Combs
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I’ve had Allstate insurance for over 15 years. They’ve always been very consisten in their policies and prices. Through them, I have three vehicles insured as well as my home. In all the years I’ve had Allstate, I’ve had to file only one claim.
When filing the claim I was expecting a long and drawn out process but was surprised on how quickly and accurately it was handled. There was no hassle and no waiting for the claim to be setteled. I was also surprised that my insurance didn’t even go up after I filed the claim. The come very highly recommended from me. Every agent or customer service person I’ve ever dealt with has been very friendly and it seems they really care about the customers.
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Nicole Holden
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I have enjoyed being an Allstate customer for the last year for many reasons. For one, they mail me a detailed statement every month so I know exactly what I am paying for. This gives me the security that I’m not being ripped off. Secondly, filing a claim with them is very quick and easy. I’ve only had to file one accident claim with them in the past year. They sent an adjuster to the house with two days to assess my vehicle. Once they determined the vehicle was totaled, we negotiated a price that we both thought was fair. I’ve never had an insurance company negotiate with me. My premiums have stayed low, even after getting a new car. There really is nothing to complain about. I couldn’t ask for any more.
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Barry S.
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I have received very good service and good rates from Allstate in Utah. I have two cars, and am able to suspend all but the comprehensive during the months that one does not get driven due to weather, saving me quite a bit of money. The insurance agent is always available when I call and very quickly processes any changes that need to be made. Also, by having Allstate provide both car and homeowners insurance I get a substantial discount on a combined policy. As one car is older and not very valuable in terms of replacement price, the agent has suggested ways to reduce the coverage costs and once again cut my overall insurance expenses. I am very pleased with the service I have received from Allstate.
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James L. Russell
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I have been with Allstate for over 25 years insuring house and cars. A TV commercial mentions rebates if you do not have an accident for 6 months. I have never received any such rebate. What’s the real story?
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CRAIG P
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TO ALL OF YOU THAT HAVE ALLSTATE AND THINK THEY ARE NOT RIPPING YOU OFF..,THINK AGAIN!
#1. THEY ADVERTISE ACCIDENT-FREE REBATES IF YOU GO SO LONG WITHOUT A VIOLATION OR AN ACCIDENT. FIRST OF ALL, YOU PAY EXTRA FOR THAT SERVICE! I LOOKED ON MY POLICY AND SAW THAT THEY GIVE YOU A DISCOUNT ON YOUR POLICY, NOT AN ACTUAL CHECK. THAT SMALL DISCOUNT ON MY 6-MONTH PREMIUM DID NOT COME FOR FREE..AND THAT FEE WAS “NOT” ON THE ITEMIZED BILL…I WAS NEVER ADVISED BY MY AGENT I WAS BEING CHARGED FOR THIS…
#2. I ALSO HAD NO IDEA THAT I WAS ALSO PAYING FOR A SERVICE CALLED “AUTOMATIC RENEWAL”. ACCORDING TO ALLSTATE, THIS SERVICE ALLOWS THE DRIVER TO HAVE MULTIPLE AT-FAULT ACCIDENTS AS TO WHICH ALLSTATE “CANNOT” DROP YOU. YES, YOUR RATES WILL GO UP AS WITH MOST CARRIERS BUT ALLSTATE PROTECTS YOU FROM YOUR POLICY BEING CANCELLED…AGAIN, I WAS NEVER ADVISED BY MY AGENT THAT I WAS BEING CHARGED FOR THIS “AND” IT IS NOT ON MY ITEMIZED STATEMENT.
AFTER CALLING MY AGENT, HE SAID HE WOULD RE-WORK MY POLICY AND SEE WHAT HE COULD DO. AFTER ALL THIS, I FOUND OUT AFTER TAKING OFF THE “RENEWAL” AND “ACCIDENT FREE” COVERAGES, MY MONTHLY PAYMENT WENT DOWN $20/MONTH! IF I KNEW THIS 10 YEARS AGO WHEN I FIRST WENT WITH ALLSTATE, THATS A TOTAL OF $2400.00 OVER THE LIFE OF THE POLICY I COULD HAVE SAVED!
NOW THAT I AM MARRIED, I AM LOOKING INTO OTHER OPTIONS AS WELL AS GOING ONTO MY WIFE’S POLICY WITH STATE FARM (FOR WHOM SHE HAS BEEN WITH FOR 20+ YEARS).
I COULD NEVER CONTINUE WITH ALLSTATE…SOMETIMES PRICE DOESN’T MATTER, IT IS HOW THEY TREAT YOU AND AFTER THIS, THERE IS NO WAY I COULD TRUST THEM AGAIN!
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Bryan Sullivan (Missouri)
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A year or so ago, I was involved in a minor car accident where the other driver was at fault. Immediately I gathered the insurance information from the other driver and began the process of calling Allstate. I was immediately connected to an operator who began taking the information.
One of the things that struck me about Allstate was the customer service. This individual couldn’t have been nicer about the situation. She asked if everyone was ok and if we needed any medical attention. Once she was able to assess that everyone was fine, she began asking questions about the accident. She was very patient with me, as a few times I really had to organize my thoughts. The phone call was thorough, correct and quick.
Once the claim had been processed, I was able to have a check in my hand almost immediately to pay for my vehicle damage. I never had to wait for long periods of time to get my car evaluated and sent to a local body shop for service. Allstate took matters in their own hands and kept me worry free during the whole process.
My only complaint with Allstate is the premium. I felt for the kind of coverage I had, the overall costs should have been less. I ran into a job financial situation and had to change insurance carriers to save quite a bit of money. Because this is a review for Allstate, I won’t get into my new carrier. I just want to be clear that the only reason I changed was strictly to save money. Allstate did great work for me when I had them. If you can afford a somewhat expensive but not over the top policy, I would whole-heartedly recommend Allstate.
By the way, you can get plenty of discounts through Allstate such as a good drivers discount and bundled homeowner’s policy.
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Lindsey Bullock (North Carolina)
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We moved across the country a year ago and had to switch insurance companies, so chose Allstate because it was the best price for what we got. We have been very happy with them so far! About 7 months ago I was hit by someone who ran a red light and my car was totaled. The other driver also had Allstate insurance. We are on a very tight budget so I was very worried that we would not get any money to replace our car. I was pleasantly surprised to receive more money than I expected to help replace my car! There was also no hassle to get my daughter’s car seat replaced and her medical bills paid. The agent called several times to keep me updated. It was a great experience and we will be staying with Allstate!
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Leon A. Council
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I keep seeing the Allstate commercial that states customers receive a check every six months if one does not have an accident. I have been a member of Allstate for years and have yet to receive a check. What is the true word on this?
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Ryan
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Confusing….sometimes they raise your rates in the middle of your policy. Sometimes they lower your rate. Oddest part is nothing changes in my life. No accidents, no tickets, no address change. As far as the accident free rebate check, it doesn’t exist. I have had Allstate for 2 years and have not received a check. Don’t always get an English speaking rep.
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Jim Burke
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I recently got rid of my second car, so the rate changed. It went up because the discount for two autoes was dropped. I have not been in an accident or filed a claim in over ten years. There were no deductions. I had someone review the policy and discovered that I was not covered enough and paying way over the top. Now I have twice the coverage and so much more for half of what I was paying.
I was over paying and way undercovered. The agent was nice and polite. I’ve been with the company state Farm for 20 years. It was not worth the money or the risk.
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Gary
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My brother has had Allstate for a bit over 6 years. His Homeowners policy was with Allstate as well. Being in Florida, he was targeted as a No-Renewal with Allstate even though after paying for coverage with them since 1978 he had NEVER made a claim. Additionally he never made ANY claim on ANY policy he had with Allstate. Last year Allstate was kind enough to drop his homeowners insurance.
I found hi, a lesser rate and more benefits since that happened. He asked me to call Allstate regarding the accident forgiveness ( where they cut you a check for being a good driver) NADA. I was talking with someone in Aurangabad India. I asked them simply the name of the policy which gives bonuses back. She could NOT answer that question. She said I needed to be the owner of the policy.
Mind you, I never asked a single question about my brothers policy. I simply wanted the NAME of the policy I would be needing in case I wanted to sign up. NOPE. As a good brother, do you think I should start seeking other agencies to help him? I am being needlessly sarcastic. I just find it reprehensible that after being a golden customer and never being late in payments, nor ever complaining, not one person from Allstate calls my brother to really attend to him. Caveat Emptor (spelling).
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Jennifer Rhoten
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My family and I were T-boned almost two weeks ago. We are a one-car-family, and don’t have much in the way of property. We have had our Allstate policies for well over 7 years now. The teen girl who hit us is insured through State Farm. After assessing the damage, State Farm wants to total out my car. Allstate is saying “no”. We have the New car policy that is supposed to help us replace our car (it was a 2009, so it qualifies), Allstate had their assessor come take a look and he assessed the damages to be $2000 less than State Farm. Allstate is going to have my car fixed instead of totaled out. I was told by a claims officer that it doesn’t matter what State Farm reports, Allstate is going to have my car fixed because it’ll cost more for them to pay me for the New Car policy that I bought!
I was not at fault for this at all. The teen told the officer that she didn’t even try to stop at the stop sign before hitting my car. She got a ticket, I didn’t. Allstate doesn’t want to help me, they want to get out of this by paying as little as possible. Our lives have been turned up-side-down because of this accident. We shouldn’t be the ones who are punnished. We pay for our policies and Allstate isn’t keeping up with their end of the bargain. After all this, I think we’re switching to State Farm.
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S
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Allstate Insurance is a rip-off. They practice the friends and family plan, and if you are neither, they practice the deny, delay, and defend tactics. I have been fighting a claim since Dec 2004. The adjuster dispatched to provide an estimate used a program and had no first hand knowledge of construction an construction costs; he simply input numbers in a program. I worked in the construction industry for years and the amount offered to repair the damages was unrealistic. I asked the adjuster to provide the names of contractors, (licensed, bonded, and reputable), willing to repair the damages for the amount offered. He refused stating that would be a conflict of interest.
I obtained three independent quotes from contractors I had absolutely no knowledge of, or relationship with, to make the repairs. Allstate offered approximately $614 and the lowest quote I obtained was over $4,000. I wrote, called, requested reconsideration from Allstate, and they denied and delayed my claim. I am still waiting for redress. The kicker is my premium is not cheap compared to other “reputable” (used loosely), companies.
Ask any insurance company how they pay out claims and the qualifications and experience of their adjusters prior to selecting the company. Check the Better Business Bureau and other reviews. Allstate is a terrible insurance company.
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Bryon Lamb
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ALLSTATE IS THE WORST INSURANCE EVER! WE WERE WITH ALLSTATE FOR OVER 20 YEARS AND HTEY WERE LETTING US RIDE AROUND ON STATE MAINTAINED MIMMUMS NEVER TELLING US OF THE POSSIBILITIES THAT COULD HAPPEN IF WE WERE IN AN ACCIDENT. AFTER ONE CLAIM OF 3000 OUR INSURANCE DOUBLED. WE CALLED AND SHOPPED AROUND AND FOUND THE BEST DEAL WITH GIECO AND GET MORE COVERAGE
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ERHARD SOMMER
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Allstate has been my ONLY insurance company for the past 50 years (for multiple cars, homeowner and life).
I have NEVER experienced a problem when I did have a claim. I did not change in the past and I have no intentions to change in the future.
You get the quality service what you pay for.
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ADRIANNE C
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All state is a ripe off. They went up on my premuim a $140 a month. I had no accidents and no tickets. They advise because they had to pay out alot of insurance claims this year. Who’s fault is that? I feel that it is unfair. I have cancelled my insurance policy. I’m now with Century 21. Saved me over $1000.
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Patricia Sobczak
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I was in a car accident in November 2010. I injured my lower back and neck in this accident. As far as the car repair end of it, they were A+. However, as far as medical claims go, I have never been treated so rudely in my life by the claims adjuster. I have been given every excuse in the book why they won’t cover deep tissue massage. According to the Chiropractor’s billing agent, they were told that Allstate had several excuses why the massage isn’t being paid. As an example, Allstate claimed that they had the wrong tax id number. Then they were told that they didn’t receive EOBs from my health insurance. It’s been one excuse after another.
A few months ago my Chiropractor said he was told by the owner of his practice that he was no longer allowed to give me deep tissue massage until at least a portion of the bill iwas paid. Although he was told not to, he felt strongly that I truly needed to continue the massage, and he went against the owner of the company and continued.
Well, today (6/30/2011) when I went for my adjustment and massage, he informed me that the owner said he will not allow another massage until payment is received. I can understand his point because the bill is now over $2,000.00.
I have not lost one day of work because of the accident even though I have A LOT of pain. However, without the deep tissue massage, I’m not sure if I will be able to handle the pain. My massage therapist said my back is a mass of knotted muscles. It is so bad that you can actually feel one knot through my shirt.
Allstate has been our insurance carrier for 19 years. We have never had to use the medical aspect of our insurance before and always felt that even thought the insurance premium is high we would be compensated if we needed it. WRONG!
All I have gotten from Allstate is a bunch of lies and a big medical bill. Oh, plus being treated rudely from the claims adjuster!
There is a woman that is receiving one hour massages three times a week and she said she has Farmer’s insurance. She said they have been fantastic and have taken very good care of her. I told her my experience with Allstate and she said “you should switch to Farmer’s Insurance, they will take care of you”.
Wish I had known that before my accident! Please do your homework before you choose an insurance company. It doesn’t matter how expensive your premium is, it’s just an illusion to think you get what you pay for, at least with Allstate Insurance.
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kay
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Allstate is the most worse insurance company I have every deal with. my Mechanic had an accident with my car and I file for claim the stupid insurance come give the mechanic go ahead to repair the car after I ask them to deal with it. The mechanic did not repair the car properly. Now the car is seating in my parking lot. I contacted Allstate who state that because the car was not repair in their repair shop there is nothing they can do about it! I cant say more than this because the story is a long one. And refund was pay out under my policy to the mechanic
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Dissatisfied
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This (Allstate) is a horrible company to deal with. Even if they gave me a good rate, I would not be associated with this company because it would be just a matter of time until the get there mone back off of me. When I had gotten in an accident in the past and had to settle with other insuranc ecompanies with an attroney involved, I remember them saying “just be glad we’re not dealign with Allstate”. I never knew what thay meant nor cared until now!
I was in an accident where an Allstate insured was clearly at fault. The person admitted fault and the police report indicated they were at fault. When speaking to there insurance company Allstate, they had a terrible attitude and discouraged every attempt by me to come to a fair resolution. When I wanted to get my own estimates their response was “it doesn’t matter what you get we only pay what our adjuster says it costs repair”. I understand the purpose of an adjuster but they don’t have tools like a shop has toold and can only see visible damage. They may come close but are not necessarily accurate. Why would I solely rely on a shop or someone employed by Allstate when clearly they have Allstate’s best interest in mind. Having said that, the response is what’s not approriate.
I mentioned I am not sure yet and that I may decide to contact an attorney since I received bodily injury. The response was “We strongly advice against that. If you do that than this conversation is over and it ends here.” I understand that once I contact an attorney that future communication is with that attorney, but the response to advise against it and the tone of threat is not approriate either.
When I requested to have my rental vehicle covered while my car is being repaired, they insisted that they only pay for the rental and not the insurance. In my state, I am not required to have collision insurance so I had liability on my car that their insured wrecked. If I had been paying for collission already I don’t care they can just pay me for rental. However, they insist the extra cost that I had to incur by taking on insurance for the rental to cover the inconvenience that their driver had created for me was solely on my tab. This is wrong. It was their insured’s fault and all I was looking for is to make it whole without any extra cost to me. They claim they are not required by law to do this. I understand that it is not a requirement by law but as a good “do the right thing move” they should have done that.
Overall they have a bully like mentality and could care less about the right thing but what they can get away with within the confines of the the law. They say you do a good think and that person may tell one other person, but if you do a bad thing they may tell 5 others… well that holds true. I have told many people how horrible this company is and will continue to do so until they change there attitude and policies. Maybe one day they get the message because I’m not the only one complaining from what I have been reading.
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John Capo
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On December 22, 2011, I was cut off while driving on the highway. The vehicle that cut me off slammed on their brakes causing me to strike the rear of a 3rd vehicle when swerving to avoid direct impact. The accident was sent to my insurance company and I was patiently awaiting the phone call to tell me my insurance will sky rocket shortly. Instead I receive a friendly phone call from an understanding agent. He got my side of the story, and met with his supervisors to fight my case. Allstate found me at 0% fault for avoiding a more serious accident. They covered the repair of the 3rd vehicle, and did not raise my insurance a cent. Although, their fee’s are very affordable to begin with. At just $100 a month for my explorer you cant go wrong. They also offer a plethora of good driver discounts including simply taking a defensive driving course online to lower your next bill! They are very helpful, caring, and understanding. Very happy we decided to stick with Allstate. Are you in Good Hands?|
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Jennifer W.
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I have had three different insurance companies over the course of my 14 years driving experience. Never for an accidents, but because I’ve been in college and always looking for the best deal. I carry more than the state minimum coverage and drive a moderate car (Ford Taurus).
I have found that AllState is the most caring, concerned and reasonably priced company I’ve experienced thus far; this is in comparison with Farmer’s and State Farm. When we had a horrible tornado last year, my agent called to make sure we were all okay and hadn’t suffered any damage, which thankfully we had not. He has always been very quick to respond to calls if I ever have any questions and most of all he offered me the greatest discount on my insurance. I got a discount for being a student, a safe driver, paying on auto-pay and no accidents in the past 5 years.
I have also since insured my home with AllState, because again, they were the cheapest, offered the best customer service and in the case of both the home and car insurance they offered me more coverage for less money! I have not had to file a claim with AllState, but when my neighbor’s pre-teen ran their dirt bike into the side of my car, intentionally, I called my agent to explain what happened and see if he could force the issue with the parents of said pre-teen.
He said that wouldn’t be a problem at all. Not only did he make the call, the parents came over and apologized and offered to fix the damage. (The damage was minimal, a small dent a little bit of scuffed paint. I was more upset that the pre-teen thought this was acceptable behavior and I did not want the behavior to continue). So, there was no need to file a claim because the matter was resolved. However, I have every confidence that if there was a need to file, my agent would be very helpful in all aspects.
AllState offers a wide range of services and prices and they also offer great customer which makes it not only worth the money, but less painful to deal with should you ever have to file a claim. I know, filing a claim is never a plesant experience, but you always want to make it as painless as possible and I’ve found this to be true with AllState.
AllState is a fantastic deal for college students
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Kelli
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My experience with Allstate couldn’t have been better. In 20 years, we’ve had two accidents, one no-fault, and one at-fault, and both have been handled with empathy, polite helpfulness, and a sense of urgency to resolve the issue. Our policy has been reevaluated by our agent, who managed to save us money with the same level of coverage, and our premiums have gone down over the years due to their good driver discount program. We also have homeowners insurance through them but I have no experience with claims, so I can’t say anything about it, other than it is reasonably priced for the coverage.
I have no complaints, and plan
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Adrienne G
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I have been an Allstate customer for about five years. I started my policy with them upon moving to Georgia and haven’t been disappointed.
I have had three claim experiences with them.. one for a chip in my windshield, and two for accidents (one caused by another driver, one by my husband). The first claim was for an accident in which I was rear-ended by another driver (who wasn’t paying attention) at a high rate of speed. My vehicle had almost $3000 in damage. I immediately called my Allstate agent and through their advice, did not file a claim with them, as it would cause my rates to increase.
Even though I wasn’t going through them, they assisted me with various aspects of the claim and were very helpful. The second claim I had was for a chip in my windshield. A rock flew up and hit the glass, and I had a chip (my first one!). I called Allstate, they set up an appointment with a repair company that came out to my place of work, and everything was handled for me. I didn’t have to worry about paperwork or payment.
The third claim I had with them was for another accident in which my husband rear-ended someone with my car. My car was the one with all of the damage and the adjuster from Allstate met me at the body shop to estimate the work. He cut me a check right then and there to cover the damage beyond my deductible. We were concerned about the other driver falsely claiming damages and injuries and expressed this to the adjuster and the agent handling us, and were reassured they go over everything to make sure no false claims are submitted.
After a few phone calls, everything was taken care of. It was surprisingly stress-free. We’ve had some bad experiences with car insurance in the past, and people trying to take advantage of the
All in all, I’m very happy with Allstate as a car insurance provider. Their service is always helpful. Even when we had some trouble paying our bill this winter, they held off payment for a few months and allowed us some time to come up with the money for it without having to worry about our policy being cancelled. In my experience, they’ve always been willing to offer advice when I need it, even when it’s not directly related to my vehicle.
Another thing I was very happy with was the great pricing we got when adding in my husband’s vehicles to my policy when we got married. On his own, he was paying MORE than we are with Allstate with three vehicles on the policy!
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Joshua Macer
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I am a very big fan of using Allstate for my auto insurance. My monthly fees are very reasonably priced. If ever I am in need of something, all I have to do is call up or visit my local Allstate agent with whatever I need and they almost always immediately resolve any issues I may be having. There have been times while I was stationed at Fort Campbell, Ky. that I was very glad to have Allstate.
When my insurance card expired, I called my agent and my temporary one was emailed to me to use until my replacement arrived. This was very important because having proof of automobile insurance is mandatory on Army installations. Even though Allstate is a very large company, they have amazing customer service. Any time I have had to contact an Allstate representative, I have always been treated like a most valued customer.
Many places in today’s world lack that, so it is very refreshing to see, especially in such a large company. During last fall while I was still stationed at Fort Campbell, I was driving to work early in the morning. On my way a deer ran into the side of my car. I called Allstate and was set up with an adjuster the next day. The Allstate adjuster was very thorough and respectful.
I was given a claim number and check for repairs that same day so I could repair my vehicle. I was in and out of the place within 45 minutes and did not have to wait to be taken care of at all. One of the main reasons why I plan on staying with Allstate is because of something that happened 3 years ago. My wife bought me a 1961 Ford Thunderbird from a car show in Indiana. We decided to use a transport company to bring the vehicle to our home in Louisiana.
When the vehicle arrived my wife and I were out of town. The driver failed to securely strap the tie downs down. So, the entire trip, the straps were banging against my car. We had the damage appraised from three different appraisals and sent them to the company. Well, the company absolutely refused to pay for the amount that the appraisals came back at.
We gave the information to our Allstate agent and our vehicle claim was covered while Allstate took care of the issue with the transport company. I recommend to anyone looking for good affordable auto insurance to give Allstate a try
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Mayhem Victcim
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One of Allstate’s client’s hit me from behind going 65 Mph while i was stopped in traffic. This caused the cars to catch on fire and blow up. I lost everything in the car and All State does not deny my personal items or claims but wants to only give me $2000 LESS of my claim because they claim my items are used. They want to deduct money from MY belongings when their client blew my car up? I lost car keys, an ipod, shoes, medication, my daughters car seat, my daughters belongings, my lap top, lap top bag and other items i had inside. I have copies of the police report, pictures of the scene (their client never braked), all copies of paperwork admitting their clients fault and more. The fact that it has been almost 2 months and we can not replace anything is ridiculous. All State seems to think that because my daughters favorite stuffed animals were ‘loved’ that i can accept pennies on the dollar for what they are worth? They think that because I wore a pair of shoes TWICE they are worth less? I can not replace anything, and would have all of my belongings if their client had been paying attention on the road. I was knocked out in my car and another driver had to wake me up to get out as it bursted into flames. The driver was arrested for driving drunk, driving over a hillside and damaging his car weeks before he hit me! He had just gotten his car back from the repair shop 3/19 and wrecked into me 3/21! Their client shared all of this information at the scene of the accident and took full responsibilty. All i want to do is get my life back together and replace the things we have lost. I have tried to work with customer service this whole time and they do not want to cooperate. This is the worst customer service experience of my life, i do not know how they can treat me like I am the one at fault when i could have lost my life that day. Allstate makes you feel like you are in one of their Mayhem commercials. they must get their ideas from claims from their clients that they deny and put through further hell.
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J. Bell
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We had allstate homeowners for 25 years here in florida. They terminated our policy, because we knew the agent we decided not to cancel our auto ins. Last year and the year before we received two increases of $100. The resonwas because they were stealing cars in tampa 40 miles from our home we would have our auto ins, raised. I just received a quote from auto owners ins. for $376 a year less expensive than allstate. We hate to leave this kind agent, but we feel his company is not doing the right thing.
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