Allstate Customer Reviews
The largest publicly-held auto insurance company in the United States, Allstate typically sells auto insurance through its agency system. Headquartered in Northbrook, Illinois, Allstate sells car insurance almost every state.
Allstate has received some bad press in recent years related to certain practices aimed to limit claim payouts. They seem to have improved their image recently. If you have Allstate auto insurance, leave a review about your experience – good or bad.
These are the average customer ratings for this insurer:| Overall Rating |   |
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We have had our car insurance through Allstate since 1997. I have no big complaints other than they claim if you have a good driving record the rates will decrease. We have not filed a claim in over 6 years and our rates have not dropped at all. I am not sure how comparable the rates are as we have been with them so long, rates for new clients could be higher. We did have problems receiving our ID cards this last renewal period. I did contact our agent and his staff was helpful in resolving the issue. Overall, I do feel a sense of security with Allstate.
We have been with Allstate since 2003 with first rental then home owners insurance as well as both our cars. We have never had to file a claim, but every year we have been pleasantly surprised by a decrease in our rates. Our agent is always available and helpful. I highly recommend this company.
We have been with this company for almost 15 years and absolutely love it. When I got into an accident, not my fault, the insurance company worked it out where it didn’t go on my record and rates didn’t increase. They did this because there had never been any other claims with the company. We also like this company because we get return calls right away and they are always very courteous. We will be staying with this company for many years to come.
Allstate has been great. We have never had a problem with them when we have had a claim. Even when we called and the damage estimate was below our deductible after the car was scratched, they were good about helping us find a good repair shop without increasing our rates. We have been with the company for our auto and home policies for many years. Our rates have been low the entire time and I have never gotten a lower quote for either when I compare rates.
Even with new drivers, the rates have been lower than my son’s friends were paying. Our agent got on the phone with my son when he first got his license and explained to him the importance of careful driving and how insurance worked. It was much more effective than when we tried to tell him the same thing. The agent was patient with him and made sure he really understood how the rates could go up with tickets or accidents and how they would go down with a proven incident free track record and for getting good grades.
I was involved in a car accident where I rear-ended a car that was driving in front of me. I was going about five miles per hour and it was bumper to bumper traffic at rush hour. The other person who was involved in the accident tried to take advatage of the situation and sue for thousands of dollars. Allstate was very helpful throughout the whole process. I had to deal not only with the claims department but also the legal department. They helped prepare me for the whole process and answered my questions and concerns along the way. I would highly reccomend them for their excellent service. The Allstate legal department did a great job of preparing my case when it went to trial.
I have been insured with Allstate for nearly 25 years. I have had multiple policies with them, including auto, renters, homeowner’s and life. During that time, I have also had several claims, everything from having my windshield shattered due to a stone hitting it to a big collision when I hit black ice on a highway. I have ALWAYS found them to be responsive, responsible and helpful. I use the services of both my local agent and their toll free number (1-800-ALLSTATE).
It is very easy to file a claim as it can be done over the phone 24/7. In one instance, a large truck backed right into me. I needed my car right away so Allstate covered getting me a rental and got the repairs started on my vehicle while THEY worked out the coverage issues with the truck’s company. I also use a preferred repair shop. This is one that Allstate has pre-approved for repairs on the vehicles that they cover. This saves me time in having to get estimates for repairs when needed.
It depends on the coverage you select, but I get free car rental if I’ve been in an accident and I have a low $250 deductible. My policy also has a good rate (multiple insurances packaged together) and I get a refund every 6 months for being a good driver. I plan on keeping Allstate Insurance for a long time to come.
I WAS WITH ALLSTATE FOR OVER 20 YEARS WITH BOTH CARS AND HOMEOWNERS INSURANCE.
THEY CLAIM ON THE TV THAT YOU GET A REBATE CHECK WHEN YOU ARE TICKET AND ACCIDENT FREE.
I HAVE NEVER RECEIVED A REBATE; IS THIS FALSE ADVERTISING?
I’ve had Allstate insurance for over 15 years. They’ve always been very consisten in their policies and prices. Through them, I have three vehicles insured as well as my home. In all the years I’ve had Allstate, I’ve had to file only one claim.
When filing the claim I was expecting a long and drawn out process but was surprised on how quickly and accurately it was handled. There was no hassle and no waiting for the claim to be setteled. I was also surprised that my insurance didn’t even go up after I filed the claim. The come very highly recommended from me. Every agent or customer service person I’ve ever dealt with has been very friendly and it seems they really care about the customers.
I have enjoyed being an Allstate customer for the last year for many reasons. For one, they mail me a detailed statement every month so I know exactly what I am paying for. This gives me the security that I’m not being ripped off. Secondly, filing a claim with them is very quick and easy. I’ve only had to file one accident claim with them in the past year. They sent an adjuster to the house with two days to assess my vehicle. Once they determined the vehicle was totaled, we negotiated a price that we both thought was fair. I’ve never had an insurance company negotiate with me. My premiums have stayed low, even after getting a new car. There really is nothing to complain about. I couldn’t ask for any more.
I have received very good service and good rates from Allstate in Utah. I have two cars, and am able to suspend all but the comprehensive during the months that one does not get driven due to weather, saving me quite a bit of money. The insurance agent is always available when I call and very quickly processes any changes that need to be made. Also, by having Allstate provide both car and homeowners insurance I get a substantial discount on a combined policy. As one car is older and not very valuable in terms of replacement price, the agent has suggested ways to reduce the coverage costs and once again cut my overall insurance expenses. I am very pleased with the service I have received from Allstate.
I have been with Allstate for over 25 years insuring house and cars. A TV commercial mentions rebates if you do not have an accident for 6 months. I have never received any such rebate. What’s the real story?
TO ALL OF YOU THAT HAVE ALLSTATE AND THINK THEY ARE NOT RIPPING YOU OFF..,THINK AGAIN!
#1. THEY ADVERTISE ACCIDENT-FREE REBATES IF YOU GO SO LONG WITHOUT A VIOLATION OR AN ACCIDENT. FIRST OF ALL, YOU PAY EXTRA FOR THAT SERVICE! I LOOKED ON MY POLICY AND SAW THAT THEY GIVE YOU A DISCOUNT ON YOUR POLICY, NOT AN ACTUAL CHECK. THAT SMALL DISCOUNT ON MY 6-MONTH PREMIUM DID NOT COME FOR FREE..AND THAT FEE WAS “NOT” ON THE ITEMIZED BILL…I WAS NEVER ADVISED BY MY AGENT I WAS BEING CHARGED FOR THIS…
#2. I ALSO HAD NO IDEA THAT I WAS ALSO PAYING FOR A SERVICE CALLED “AUTOMATIC RENEWAL”. ACCORDING TO ALLSTATE, THIS SERVICE ALLOWS THE DRIVER TO HAVE MULTIPLE AT-FAULT ACCIDENTS AS TO WHICH ALLSTATE “CANNOT” DROP YOU. YES, YOUR RATES WILL GO UP AS WITH MOST CARRIERS BUT ALLSTATE PROTECTS YOU FROM YOUR POLICY BEING CANCELLED…AGAIN, I WAS NEVER ADVISED BY MY AGENT THAT I WAS BEING CHARGED FOR THIS “AND” IT IS NOT ON MY ITEMIZED STATEMENT.
AFTER CALLING MY AGENT, HE SAID HE WOULD RE-WORK MY POLICY AND SEE WHAT HE COULD DO. AFTER ALL THIS, I FOUND OUT AFTER TAKING OFF THE “RENEWAL” AND “ACCIDENT FREE” COVERAGES, MY MONTHLY PAYMENT WENT DOWN $20/MONTH! IF I KNEW THIS 10 YEARS AGO WHEN I FIRST WENT WITH ALLSTATE, THATS A TOTAL OF $2400.00 OVER THE LIFE OF THE POLICY I COULD HAVE SAVED!
NOW THAT I AM MARRIED, I AM LOOKING INTO OTHER OPTIONS AS WELL AS GOING ONTO MY WIFE’S POLICY WITH STATE FARM (FOR WHOM SHE HAS BEEN WITH FOR 20+ YEARS).
I COULD NEVER CONTINUE WITH ALLSTATE…SOMETIMES PRICE DOESN’T MATTER, IT IS HOW THEY TREAT YOU AND AFTER THIS, THERE IS NO WAY I COULD TRUST THEM AGAIN!