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Allstate Reviews

4 stars out of 5 based on 111 reviews from actual customers


Overall Rating4.014.014.014.014.01
Price3.743.743.743.743.74
Service4.134.134.134.134.13
Claims4.114.114.114.114.11

Illinois-based Insurer – Allstate Reviews

The largest publicly-held auto insurance company in the United States, Allstate  typically sells auto insurance through its agency system.  Headquartered in Northbrook, Illinois, Allstate sells car insurance in almost every state. The following Allstate reviews are from actual customers.

Allstate has received some bad press in recent years related to certain practices aimed to limit claim payouts. They seem to have improved their image recently. Like most major insurance companies, they have spent a pretty penny on advertising. If you have Allstate auto insurance or have ever had Allstate, leave a review about your experience – good, bad, or ho-hum.

To see reviews for a different company, checkout these auto insurance reviews.

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Reviews (111)

  • Lynn

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I have never had a bad experience with this company. I have also heard that my cost for car insurance is one of the cheapest around, which is quite awesome! My sister got into a small accident, however, she had to get a new bumper. Allstate immediately sent someone out to look at it, and she had a rent a car the next day for her to use while hers was in the shop. When something looks questionable on my insurance bill, I call, and with no problem as well as a fast response they answer all of my questions, without making me look dumb.

    They also make it easy for payment options, you can either call and now complete it online, which is the easiest and simplest process I have ever used. I have heard from all my others friends that their insurance is complete crap. They have to wait on the phone for hours to just file a claim. They cannot pay their bill online as a convenience that I currently have. Also, I have heard that most insurances rarely give out a rent a car when the car that was damaged is in the shop, which Allstate does. I have given them mostly four to five stars because their service for everything, price, claims, and customer service are beyond any of my expectations for an insurance company.

    Reply

  • Shelly

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Allstate is lousy insurance please avoid them like the plague ! They are great at raising your rates on a whim and taking your money monthly but beware if you need them they won’t be there !
    I had a very atrocious experience with the claims department they didn’t even want to come out to see the vehicles they told me to send them pictures through my iPod. Then when I insisted they get up and do something for the money I pay monthly they got indignant and let’s say the rest of the ” investigation” did not go to my favor including saying my sons testimony to what happened didn’t count because he was a family member ???? Really????
    Anyway do not give them one penny of your money ! I’ve found many list since saying they were number 1 worst insurers not worth it . I would give them no stars if I could!

    Reply

  • gianni

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I WAS INVOLVED IN A CAR ACCIDENT THAT ME AND MY SON THAT IS 14 years old where a driver cut off my path by running a stop sign and he kept gong I had to slamn on brakes and yank my and I had bleach in in the back of my vehicle on my way to wash some pillows and white sheets a summer duvet so I was drilled on the phone by the adjuster like a criminal and was told that it would fall under collision and then got another call and said it fell under uninsured motorist and after that I was told that your claim is under review so all this time going to the doctor for me and my son now they are saying all I get is pip coverage and that’s it and said oh we sent you a letter saying your claim was denied whatever you do never deal with an insurance head on always consult with a lawyer before you do anything I learned the hard way now I’m filing a complaint with Maryland Insurance Comisioners office also Google the worst insurance company out there Allstate top of list wish I had!!!!!!!!!!!!

    Reply

  • D. Joly

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    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    Allstate car insurance is a great company to be affiliated with. Each Allstate is run by a specific representative or agent, so you call an office directly not an 800-service. Policy renewals, as well as both insurance cards and road assistance cards are received promptly upon renewal. We get phone calls several times a year to check-in and see if there is anything we need help with. I feel valued as an Allstate customer because of this service. We also recently received a quote from them to bundle both our automobile and homeowner’s insurance to see if we would save money. They do seem to be priced slightly higher than other insurance companies, but that little extra is worth it so that we have a specific agent to work with. They also offer discounts such as a safe driver discount and multiple-policy discount. Although we have been lucky enough to not have had to file a claim, I am confident that we would receive great claim service. One of my favorite parts of Allstate insurance is the road-side assistance cards that come automatically with each renewal. I do not have to worry if I get a flat tire or have engine trouble on the road. We have been very satisfied with our service with the company and would recommend them if you are in the market for renters insurance, homeowners insurance, motorcycle insurance, or automobile insurance.

    Reply

  • Amanda P

    |

    Overall Rating 11111
    Price 55555
    Service 11111
    Claims 33333

    I have Allstate because they offer me the cheapest price but if I could afford to switch I would. They hardly ever answer the phone and when they do, they have to call me back (which they never do). I then have to continuously call and finally break down and go to my agents office to get the info I need. Plus, every person in the office will give you a different answer to the same question.

    Reply

  • cthur

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I have been insured by this same Allstate Office, in Pleasant Hill California for over 20 years. I don’t remember how long exactly. Obviously I have been happy with their service. Price and reliability are both important to me and I have looked at comparisons and found that this company is competitive. The representatives in this office are really helpful in figuring out the best coverage and they helped when my daughters began to drive.

    When they began to drive I added them to my policy and have been very happy with the care we have received.

    In the past couple of years we have had two problems. One was caused by someone else driving my daughter’s car so this was worked out by them with the other company. In the other instance a Water Company truck backed into me as we were both pulling out it it was judged his fault. The shop where we were sent for repairs was excellent. They were professional, polite, kept me informed, assisted with a rental and it was as good an experience they have helped us handle them with as little problem as they could.

    It is very easy to contact an agent in there is a problem.If it is outside office hours you can be connected to a representative immediately or you can leave a message for your agent.They are very good about returning calls.

    One daughter is now married and she has moved on to her husband’s policy and the other daughter has married and moved to Reno. The transition to Allstate Nevada was a little bit of a problem as they either don’t have or don’t know how to access the National Data Base. My adviser California helped clear this up and the Nevada office has been great also. They also provide a simple and very affordable roadside emergency service. The only time I have had to use them they gave me advice over the phone that saved me an expensive towing bill. I have in the past bundled this insurance with my homeowners insurance and now that I am a renter in am considering going with their renter’s insurance.

    Reply

  • Cindy M

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Allstate is awesome.

    One time I had my car stolen. I called them and told them the situation. I was at the mall and someone stole my keys while I was getting out of my car and threatened me with a gun. I called the police first and then Allstate. The police actually ended up finding the car in less than 2 hours. Allstate handled the situation great. First of all, I was very scared when I called them and was very worried. They told me to relax, which helped me out a lot. Secondly, they told me that they could cover the cost of my stolen car if the police could not find it. Even though the police found the car and I did not have to get a new one, it was nice to know that they had my back and that I could rely on them. They told me that they would help me out no matter what in any situation, and that meant a lot to me! It meant a lot that they were really nice, and they cared about me. They cared about me and did not treat me like I did not matter to them.

    Reply

  • D. Quimby

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Of all the insurance companies that I have had throughout my life, Allstate is by far the best one. To start with, their agents are very friendly and always willing to help. Each time that I have sat down with them to renew my policy, they have done everything possible to get me the best discounts. They even suggested purchasing Renter’s Insurance for my apartment, which actually ended up costing me less than what I was paying before, without the Renter’s Insurance added. They have been proactive in looking for discounts and deals that give us the best possible insurance plan. They also set up easy and convenient payment plans which make it simple to pay your bill each month. There was also a particular situation regarding my wife that they were especially helpful with. My wife and I had just purchased a used automobile and owned it for only about 2 days when my wife smashed the car into the back of someone else. She called the local Insurance Agent (we were out of state at the time) and they took the time to make sure that she felt safe about what happened. Then they proceeded to handle all of the communication with the auto repair shop and, surprisingly, did not raise our insurance rate because of the accident. Needless to say, we were extremely happy with their service! During the whole ordeal, they were friendly, supportive and sincere in helping us through a rough time. I would definitely recommend them to anyone who is interested in low-cost premium insurance, with a kind and welcome staff!|A great insurance company!|

    Reply

  • Rebecca P

    |

    Overall Rating 55555
    Price 44444
    Service 55555
    Claims 55555

    I have used Allstate for over seven years. I have had to use there claim service on three different occasions. If the car was still drivable, they were able to do my damage appraisal within three days from the incident. The claims process was very easy, the associates were very nice and answered all my questions. They even print out the check for the repairs so I have it in my hand when I leave.

    As far as the quotes they gave me on the damage cost were very good. I took the car and that check to a repair shop they recommended and it was more then enough to get the repair completed. If your car is not drivable after the accident it takes about a week to get someone out to complete the damage quote, then they will mail your check out to you which does take a little bit longer then if the vehicle was drivable. That’s one of the negative things about Allstate. I have never needed medical bills paid for on any of the accidents I was in so I cant really speak on the rate of service there.

    There monthly rates are pretty affordable depending on where you live. When I lived in Pennsylvania, it was pretty cheap but when I moved to Baltimore, my rates increased a lot. They always have different discounts you can get depending on your driving history, age, how long you’ve been with them, student discounts, and if you have your monthly rate taken out of your bank account you get a discount for that. I had them take it out of my account since it is easier that way. I knew what date every month it was supposed to come out of my account and they never took it earlier creating a situation for me of over drafting my account.

    I also use them for rental insurance and because I do that I get another discount. They have created a very loyal client over the years. I would recommend that everyone check out this company for your insurance needs.

    Reply

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