Hanover Insurance Customer Reviews
The Hanover Insurance Group is one of the oldest insurance companies in the United States. Founded in 1852 in New York City, Hanover started writing fire insurance policies during the 19th century. Since then they have expanded their operations to other lines of insurance.
They also moved to Worcester, Massacusetts, where they are currently headquartered. They have other offices in Howell, Michigan, and Atlanta, Georgia. According to their website, Hanover has over 4,000 employees.
Hanover Insurance sells policies through it’s network of 2,000 independent agents. They offer business insurance, workers compensation, home insurance, and of course auto insurance to individuals and businesses.
If you have any experience with Hanover car insurance, please add to our Hanover Insurance customer reviews below. Reviews can be positive, negative, or simply ho-hum.
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Hanover insurance customer reviews
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| Overall Rating |    |
| Price | |
| Service | |
| Claims | |
Reviews (11)
B. Christie
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When I do switch my auto insurance provider – which I plan to do – I will be sure not to become a customer of Hanover, ever again. I acquired this insurance through an agent and, now, wish I would have looked for insurance on my own.
My first regret with this company was that the only way they would accept payment was directly from my banking account. This is a no-no for me; but, I allowed it anyways. I, then, realized that every time that my policy renewed, the total cost of my insurance went up a bit. This is definitely not a desirable characteristic in an insurance company.
Hanover also failed to send new ID cards once the policy had renewed. There was an incident when I needed to verify that I had insurance on the spot. All I needed was Hanover to give verification of my policy over the phone. I placed a call to them, not too late in the evening, only to find out that their offices were closed. They only keep business/bankers’ hours.
After this incident I attempted to contact customer service to do a simple address change. They redirected me to my agent. Turns out that customer service is very limited in what they can do for customers. I went back and forth, between my agent and Hanover, for months before I was sent ID cards with my proper address on them. In short, this insurance company is a hassle to deal with and overpriced.
I would not recommend them.
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Innocent party!
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This is the worst insurance company, I have ever encountered in my entire life. One of their customers hit me last April! I have yet to be paid for anything. I have never seen a group of people work so hard to screw an innocent person over. Fail!!
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Manasseh
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Overall a VERY GOOD Company with excellent service. In today’s world of cost cutting and price wars most dealings with insurance companies are going to suck. Their claims rep don’t return your call/emails as they have way too much to handle and then they farm estimates out to third parties that aren’t worth the small amount they are paid (afterall when can you hire a third party and get “better” personnel?)
I work in the insurance industry and have for 21 years it still amazes me how badly some companies treat their own customers but instead of getting better it seems to be getting worse every year. Still, Hanover remains in the top 10% of the industry in terms of service.
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Brian C
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HORRIBLE COMPANY TO WORK WITH!!!
Their insured hit my car while making an illegal u-turn from the right hand lane. He cut right in front of me like a SWAT move as I was in the left hand lane. He was given tickets for reckless driving and for making an illegal u-turn, AND HANOVER ONLY ISSUED HIM 85% of the blame!!!
Their attitude was “take it or leave it”. And I’ve never spoke with a ruder insurance rep in my life. She talked over me like I had hit the mute button.
Terrible, terrible company
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Teresa L.
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A person insured by Hanover T boned my daughter last June.It took several month to get the money for her vechile.We had $9,100 in medcial and they kept calling wanting this or that .Each time we did as they asked it took weeks to hear back.Well now their suppose to be offering a settlement.(the first was $12,000).Still not calling when they say they will.my advise to anyone who is hit by a Hanover insured is to seek counsel immediately.They just jerk you around because they want your year to sue to run out!!!!! Worst insurance company I’ve ever dealt with.
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Bob D.
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I have to agree with the others that this has been the WORST company I have ever had insurance with. I had to file a home owners claim and the process took several months. I only received action from them after I reported them to the State Board of Insurance. I am still not done dealing with them because the claim is still slowly being paid out without any assistance from them or the agent. Once I receive my money I will changing companies. Also, they do not mail renewal identification cards, but make their website impossible to find them. I tried calling customer service for the card, but they cannot issue it because it’s online. Before I could explain that the website is not easy to navigate the customer service representative hung-up.
I strongly urge to to STAY AWAY from Hanover!
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Becca
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I am in the beginning stages of a claim with them. So far, not impressed. Their voicemail states they will call you back in 4 hours yet two days, they still never called me back. I spoke to a supervisor and advised her and her response was “We are too busy to return phone calls” and when I suggested changing their voicemail messages to a longer turn around to be contacted back her response was “well, I changed mine…” HORRIBLE customer service so far. It has been two weeks and it has been like pulling teeth to get them to cut a check to the auto repair shop for damages.
To top it off, I hurt my hip in the accident, so far the doctors are pretty sure it is my tendon. I know this is going to be a nightmare to get a settlement after I receive all my physical therapy.
Does anyone have an update on their claim that had statements above? Please tell me their customer service got better towards the end because I dont see how it can get worse……
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Evelyn
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If I could leave a negative number of stars for a rating I would. This company is all about trying to get over on the individuals who their customers have hit and caused damage to vehicles and lives. Was hit from behind by their customer while at a stop light during our vacation and they really didnt’ want to handle the repairs of my vehicle until I got back home….I DONT’ THINK SO!!!! THIS IS BOLOGNA. I don’t understand how they can claim to be such an amazing company when their claims process and customer service is so horribly bad!
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julie
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Worst insurance company EVER! I’ve had to file only 2 claims in 30 years and had to hire attorneys to help against hanover both times. They have dishonest crooked adjusters that work for them and then they want to put you thru the ringer before paying or denying your claim all together! worst and most unprofessional group of people ever!
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Willie
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Very much along the lines of the complaints stated here, I was hit from behind by a Hanover insured recently while stopped at a red light. Hanover refuses to pay for all the damages to my car. The portion of damages they are disputing was obviously caused by the accident. Their position is entirely disingenuous.
I have an older car and Hanover is obviously trying to leverage me with a “take or leave it” approach. Now I have to go through my insurer, pay the deductible and wait for my insurer to recover my out-of-pocket expenses in a subrogation action against the Hanover insured. It strikes me that Hanover is hoping I will take their incomplete payment and turn in my car. My car was functioning perfectly before the accident. I will stand on principle and recover all my losses.
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