Plymouth Rock Customer Reviews
Plymouth Rock Assurance Corporation, aka Plymouth Rock Insurance, is a Boston-based insurance auto insurance company serving New England states. Named after the famous rock the pilgrims landed on in 1620, the company has only been selling car insurance since 1982.
Plymouth Rock boasts several interesting facts about their company on their website. They were the first company to offer mobile claim processing. They also offer door-to-door valet claim service, a unique offering among auto insurance companies. If you have an experience with Plymouth Rock Insurance, leave a review – good or bad.
These are the average customer ratings for this insurer:| Overall Rating |   |
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I have used plymouth rock for years. Well vacationing in california I was attacked by a person who scrapped up my vehicle very badly and cut a hole in my convertible top. After going to the police, I called plymouth rock and the representative that handled my call was very pleasant. She took down all my information and opened my case. Within a matter a days plymouth rock had investigated the claim and cut me a check IN CALIFORNIA. needless to say I was thrilled at such a fast and speedy service.
However, a year or two later I had the complete opposite experience. Well on another vacation my vehicle caught on fire due to an engine malfunction. I cleary saw flames shoot below the vehicle and it even melted my door panels. I again called plymouth rock who finally after several days of me being stranded out of state the FINALLY sent an appraiser. another week goes by and they decline my coverage as a “rusted out catalytic converter” with NO FIRE DAMAGE and REFUSED TO PAY. Im from a cold weather state so they thought they could get away with it. too bad my car is always garaged winters. Just goes to show you it can be hit or miss.
It all depends on how competent the individual rep assigned to the case is. I give them 3 stars because they did there job good 50% of the time.