The Hartford Customer Reviews
The Hartford Financial Services Group (HIG) sells auto insurance along with other financial service products. Originally begun in 1810, The Hartford is one of the oldest insurance companies in the United States. They are still headquarted in Hartford, Connecticutt.
The Hartford sells car insuance through AARP and independent agencies. If you have an experience with The Hartford, leave a review – good or bad.
These are the average customer ratings for this insurer:| Overall Rating |   |
| Price | |
| Service |  |
| Claims | |
I am amazed at the fantastic price that I get from The Hartford. I’m with ARRP, so that has a lot to do with it. I’ve been with them for over five years and have only had one fender bender, when someone backed into my parked car. I notified the claims center, after exchanging information, in case the other driver’s insurance company called them. I only carry collision, on that car, since it is an older car. The claims officer got very paranoid, asking me if I understood that my car wasn’t covered, under my policy. I managed to calm her down and tried to explain that I was just notifying them, in case the other insurance company called. She asked me three times, totaled, if I understood that my car wasn’t covered. I must admit that it does worry me a little, but I am counting on AARP, to carry some weight with them, if I ever have to make a claim.
I have had Hartford for 10 years and they droped me because of a clarical error on their part. when I called they said that once the canclation process has started they can’t reverse it, even thought they admited fault. When I called and compared quotes to other service providers I found I had been overpaying 25%!
I purchased a USED vehicle [2001] in 2007, Upon advising this insurance company of my purchase, the correct odometer reading was given to the insurance representative..This company configures insurance rates per mileage driven in a 2 year period, adjusting their rates per policy holder accordingly. [as advised by the CSR I spoke with]
Imagine the unpleasant shock I received when I received their annual policy renewal notice this past week..it was for over $1,000.00!..I called the office and complained about the $400.00 increase..Upon investigating, they found that the mileage recorded in their system was only 77 miles, instead of 77,000 miles…In order for me to receive an amended bill, I must submit to them the original mileage when I purchased the vehicle in 2007..in other words, I have to jump through hoops because of their errors…I opted instead to go elsewhere..How many other people are they doing this to besides me?
I cancelled my insurance and car policy with aarp, they do not protect their customers, when I had damages in my house caused by a contractor, it took many days for the adjuster from aarp to come and he did not care about my problem and I ended up fighting with him, finally the other insurance company paid in full and the adjuster was friendly and very considered with me. If you have insurance with that company it will be better if you cancelled their services, that what I did, now I got State Farm.