Nationwide Customer Reviews
Nationwide Mutual Insurance Company (Nationwide) is one of the largest auto insurance companies in the nation. Employing around 35,000 employees they are currently a Fortune 100 company. They sell auto, home, life, and health insurance. They also provide financial services such as retirement planning.
Nationwide car insurance can be high, but each situation is different. If you have an experience with Nationwide, leave a review, good or bad.
Nationwide insurance customer reviews
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Reviews (19)
K Nixon
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I have been a customer of Nationwide Insurance since I was a 16 year old driver. I live in an urban area and had a claim from someone side swiping my car. I took my car to a convenient claims center and received a check on the spot. My agent then called me to make sure that I was OK and had everything that I needed. I would highly recomend Nationwide to anyone. One more thing is that they now offer Insurance direct so for people that do not like to deal with an agent, you have another option.
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S Little
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My insurance company is Liberty Mutual. I have been a customer for almost ten years. I have had several claims and they have always handled them quickly and efficiently. One snowy night I was on my way home approximate 8:30 pm; out of nowhere something leaped out in front of my left side bumper. I stopped only to discover I had hit a little white puppy.
I pulled into the driveway on the same side that the dog leaped out from. I went up to the house and asked if they had a little white puppy. The owner went out to the road and picked up the puppy it was barely alive. She said she had just gotten the puppy that day. It was blocked in on the back porch but somehow got loose. I left and went home. It was dark so I didn’t see any damage. The next morning when I came out to go to work I notice my bumper was cracked and look lopsided. I went back in and called Liberty Mutual and explained what happened and before the end of the week my car was put in the shop and the rental company was there with a car to pick me up. I have really been pleased with this company,
My only dissatisfaction is the price. I have had two inexperience drivers on my insurance as soon as my oldest daughter had been on there 3 years it dropped for a few months and shot back up as soon as I added my youngest daughter. When I put them on my insurance the cost was 4 times higher. I have two more years of paying this heavy load. When my youngest daughter tried to get insurance on her own it cost more than carrying her on mine.
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Amber L.
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I really enjoy the coverage I receive with Nationwide. They have been there for me since day one. I signed up with them when I was driving my old car and decided to buy a new car. My agent that lives here in town stayed on call for me to call her when I was looking at cars so she could quote me new insurance quotes for that new vehicle. They always work with me if I need to change my payment date or change my payment method. I have never ever had a problem with Nationwide. I would absolutely recommend them to anyone I know!
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John ODonnell
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I hve been a very happy customer of NationWide Insurance Company for over 11 years.They have offered me excellent customer service and very reasonable rates, for my car and home insurance. NationWide did an excellent job here in southern Alabama, during Hurricane Katrina and qucikly assisted all of its policy holders. I am a very satisfied customer and will continue to use them and tell my friends and students about their service.
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Amber J.
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I have had Nationwide for just about one year now and I can honestly say that I have yet to have one complaint about them yet. Their agents are extremely personable and they treat you like you are part of their family. There are discounts with Nationwide if you have more than one policy. This is nice because most people do have more than one type of policy.
Take me for example; I have an auto policy and a renter’s policy. I save myself around $60 a month by having them both with Nationwide. I also enjoy the fact that Nationwide doesn’t necessarily boast about all the great things that they do for their customers. My policy renews every six months, and every six months I go without a claim being filed, my premium drops about five dollars. That doesn’t seem like much, but it really adds up. I would recommend Nationwide to anyone and everyone. They are a five star insurance company!
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Kristen
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I have had nationwide full coverage car insurance on my car for 4 to 5 years now and within the last month my car was flooded. So I did like any normal flood victim would do by filing a claim with Nationwide. A week later I was informed that my claim was under investigation! This blew my mind considering I have never had to file a claim before and I have always had full coverage. So, I decided to be patient and let them do what was necessary.
During the investigation a Nationwide investigator came to the scene of the flood and casually talked to be about the incident which I was expecting and had no problem with but then he wanted a recorded statement on tape about the incident which is ILLEGAL! I could not believe that I would be treated like some criminal! Then he LIED to me and said the DMV had record of a lapsing period on the coverage.
I contacted the DMV and they told me that I have ALWAYS been covered and that my insurance has never lapsed on their records. I am a college student that had my car totaled in a flood along with half of my neighborhood. It has been almost a month now and my car is still sitting in the parking lot flooded and I have received NO coverage for my vehicle!!!
Not only have I not received anything from Nationwide but no one has contacted me about the investigation at all. I have had to call them to find out what is going on with my claim. Nationwide is the worst car insurance company I have EVER dealt with. Every car in my neighborhood has been fixed or payed for and I am the only one with my car still sitting in the parking lot flooded and totaled. BEWARE of NATIONWIDE and their investigators!! They are a bunch of snakes and could care less about innocent people.
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D. Kephart
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Nationwide insurance company is whom I currently have insurance with. To say something for a review about the company itself is harder then to complain about the people they employ. I have had no real claims with the company. I had a couple of tows covered and a windshield replaced. They handled the claims quickly and I had no problems with the company itself.
The only complaints I can give is the agents and their employed workers. I will not name a name but here is the story. I went to my agents business to make payment on my policy just because it is relatively close to my house. That is the only reason I stay with them. Don’t get me wrong – Nationwide has not failed me as an insurer yet not unlike Allstate.
The employer who works for my local insurance agent is rude unorganized and inconsiderate. I took a check down to pay for my insurance one time and the agent wasn’t there that day and his secretary took the check and printed out a receipt. I left thinking all was well. Went home and a few day later I get a letter that my insurance is about to be cancelled.
I think you can tell that I was a little disturbed by this and call down to find out what was going on. Come to find out the the receptionist printed a receipt for another customers account with my money. Its bad enough at the amount of money these must have insurance company make pay. Then they give your money away to other people so if you ask my opinion insurance company are as big a thief’s as Bernie Madoff.
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M. Kellum
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My current auto insurance company is Nationwide and I cannot say enough great things about them! I have been with them for four years and have never had any reason to complain. My agent is fantastic – he is easy to get ahold of, always calls me back quickly if I have to leave a message, is friendly, and is constantly trying to find ways to save me money. My premiums are less with Nationwide than they have been with the previous two auto insurance companies I have been with for the same coverage. I cannot speak specifically to the way they handle claims, as I have been lucky enough not to have had to file one yet, but I anticipate that I will have a positive experience in that area as well. I also really like the Nationwide website because it is easy to find information when I need it and easy to pay my bill online. Overall, I love Nationwide and would recommend them to anyone who is thinking of switching auto insurance companies!
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Heather M
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I have been with Nationwide Insurance for 6 years. This is the best Insurance company, I have ever dealt with. I started using Nationwide Insurance for my Automobile Insurance because I have been so happy with the service, I had received from them for my Home Insurance.
One of my favorite things about Nationwide Insurance is their customer service. I am always able to reach an actual person when I need to. I am also always able to talk to the same person, so there is no confusion about what I may need help with. I have never been put on hold or not had my phone calls returned. I am very pleased with the rates I receive. I pay a lot less for my policy with Nationwide, then I have with any other company.
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Mark Cantrell
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Have nationwide for 15 years, filed a claim from vandalism on my car, they wrote a check for 165 to have the car wax… waxing does not remove key scratches from a car. beware of these devious snakes, choose coverage anywhere else, would have to be better than this. called the local office to complain and was hung up by the owners son who said i was an a******.
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Tim
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My insurance was cancelled 2 weeks ago and I go to make a payment and low and behold they tell me NOW. Now lets review they have my cell, email, and address. I received no warning of it cancelling or ANYTHING. But now because it was 2 weeks ago they want me to start another policy. If I would have been pulled over in my state they would have taken me to jail and I would probably still be sitting in there from NOT having the money to pay the fine in my state.
So thank you Nationwide for looking out for your oh so valued customers and giving them a heads up of you know just cancelling insurance and NOT TELLING THE DRIVER. Bout to start at ITR T Technical Institute which is over 45 minutes away. So thank you oh so much for this great gift from you. #$%* YOU MOTHER#$%*ERS. Oh and I got hung up on twice by Dayna (Believe that’s how you spell it.) The customer service supervisor over auto insurance in Columbus, Ohio and Representative Adam who’s ID# which I learned doesn’t mean anything is (nin0a3) and another woman who wouldn’t give me her name, and lastly a woman who helped me but didn’t do more than put me on hold and hung up on by Dayna the Customer Service Supervisor over auto insurance in Columbus, OH. So I’m left with no auto insurance and live by myself, and the nearest town is 25 minutes away.
Great job Nationwide for servicing your customers so greatly and caring so much about them.
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F. Carrillo
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Where do I start? Buying insurance traditionally has been a very impersonal action and when you have to deal with agents, for the most part, you expect individuals that fuction more like robots than like human beings. But a few years ago my husband and I switched to Nationwide after encountering the worst customer service experience of our lives with our previous insurance company and we couldn’t be happier, in fact I wish now we had switched much sooner. The service is outstanding…everytime I call to make a change on our policy such as adding a car or a driver, it’s an amazing experience. Friendly, knowledgeable people listening and addressing your every need…some things you didn’t even think about…they got you covered.
And last year when my teenage daughter got in an acccident…well that’s when you really get to see how good your insurance company is. When we called in to report, the agent I dealt with was wonderful. Not only do they walk you through everything…they care..an insurance company that cares, I thought those were extinct. We had a check in hand within a few days, how incredible. Nationwide handled everything…even calling back to make sure my daughter was ok. In times of crisis, it’s good to have someone you can turn to and you can trust. Nationwide also offers several discounts which in these tough economic times is a real benefit..for us the good student discount really comes in handy.
To reward students for working hard and keeping their grades up, not only helps the family financially, but it instills confidence and pride in our youngest drivers and helps them remain focused and safe drivers. You’re probably not supposed to love an insurance company, in fact I think that goes against everything we’ve been lead to believe about insurance companies.
So many have a reputation of being impersonal or dragging their feet to pay claims or just have horrible customer service, it makes most people dread even having to deal with them at all. How sad actually when there is this amazing insurance company with great rates, great service, and great people. What I love about Nationwide is they dared to be different, to break the mold of tradition, and create this wonderful customer based, service orientated business that their customers can be proud of and rely on.
Not only am I very satisified as a Nationwide customer, I can say, without hesitation, I highly recommend Nationwide to my family and friends, to my co-workers and customers. Someone once joked and asked if I was a spokeswoman for Nationwide because they’d never heard anyone brag so much on a car insurance company. I said “No” but why would I keep this amazing product to myself?
They really are on your side
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Amanda D
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I think that Nationwide is one of the best insurance companies. My agent is someone that I relate to very well, he has great people skills and was very polite. He helped me find the right coverage for me and my vehicles. The price for coverage is unbeatable. I switched from another company to Nationwide and saved nearly $100 a month and got better coverage. I called to make a claim one time for a broken windshield.
This was the first time I’d ever had to do that sort of thing and they made it so easy. I just had to explain what happened and they immediately covered it, transferred me to the company to replace my windshield, and got it all done in a timely, hassle-free manner. I would definitely have to say that so far I am very satisfied with my insurance company!
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Tiffany
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wow! this happened to us as well.our policy was cancelled without notification…we were brandnew customers they cancelled our policy and then tried to rewrite our policy for much more than we were offered. Unbeliveable. Its call Bait and Switch….but thank God progressive took us back…..
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Jason
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I will start by saying that I am insured through Geico, which may have something to do with the way I was and am currently being treated by this insurance company. I was involved in an accident where a driver insured by Nationwide pulled out in front of me. I called and reported the claim the same day. The adjuster said that she would talk to the other party involved and then call me back. I never received a call back so I called in again a week later. I was trying to be very patient, as I knew that my car would be fixed since I had the police report saying the other people were at fault. After the first week, the representative said that she had still not gotten in touch with the other party. This game went on for about three more weeks. I would call, leave messages, and send emails to the adjuster who would not call me back. I finally got in touch with the adjuster a month after I was in the accident and she said that she finally got in touch with their insured and that I can go ahead and put my car in the shop. After I dropped the car at the shop, I called about getting the rental car as I had been instructed to do by the adjuster. Well the people from Enterprise told me that no information about my claim was ever entered into the system by Nationwide. So, I tried to call back Nationwide, left messages etc. with no luck. I went without any vehicle for four days while my car was in the shop. This is unacceptable to me as I work and need transportation. I am not a Nationwide customer nor will I ever be. I am unsure if this company treats their customers the same way, but I would definitely beware of buying insurance from the company. One person handles the claim and if you can’t get in touch with that person, you are pretty much screwed.
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B Lannon
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I find Nationwide Insurance to be a good insurance company when you have an accident. Their claims service is second to none. They are not a cheap company.
I personally believe that you should get the best insurance you can afford because if you have a bad accident you will be happy that you did. As far as the customer service on an everyday basis Nationwide is not the best. I learned that I must review my policy declarations every single time it comes. I have to comb through each page and make sure I am getting all the discounts I am supposed to get and read all the fine print. One year I found that my home car discount, which is given for insuring both my home and car with Nationwide, just fell off my policy.
I paid full price for a full year before I noticed. When I finally brought it to their attention I barely got an apology. I was not impressed with how this was handled. Other similar incidents with discounts have occurred and I am now diligent about reviewing my policy. I also have issue when I try to make any type of change to the policy. I recently changed my comprehensive coverage from a $500 deductible to a zero deductible.
I have two vehicles. The agent quoted me a price for changing both vehicles but when I received the change notice only one of my vehicles reflected the change and the price was exactly what the agent quoted me. So after another extensive phone conversation with my agent I was told I’d have to pay more to change the second vehicle to the same coverage. Not exactly customer friendly.
The last problem I’ve had with them is their website is ARCHAIC. You can only see certain policies. It’s hard to see details and making changes is not possible. Until recently you could not set up a profile with a password without having to wait until a passcode came in the mail for you to punch into the website. How very inconvenient that was but they have updated that and you are able to have instant access. If you call the main number and ask questions I find that those associates are pretty helpful.
They can make changes for you instantly and I haven’t had too much hassle with the corporate group. The agency groups seem to be a little sloppy and often out of the loop on the latest information. Overall I’d say Nationwide is a good policy. It is not the cheapest policy. In the event of an accident the service is excellent. I would recommend checking your policy thoroughly at each renewal for missing discounts, etc.
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Karen
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I will start by saying I have had nationwide for the last 10 years or so. I have my self, husband, and son age 21 on my policy we have 2 cars and I pay 242.00 month. My husband car is a magnet for carts, potholes etc. so we really have not had any major accidents and I find times that I end up fixing the damage done from the dents, dings etc.. I have NEVER had one year that my policy DID not go up.
I also have my home with nationwide we had a claim due to the ice storm Montgomery county pa saw about 2 years ago. I can say based on the price I am paying I am not sure if that is good or bad what I can tell you is my agent is horrible. They never call you back I end up getting any information I want from the 800 number.. So my question is WHY I have an agent! What am I paying for! It is almost as if they have your business and don’t give a damn.. Now don’t think I have not tried to get a new agent. Oh boy that is like you asked to hang someone they are all scared to take on the business and from my understanding it is a matter of a form being filled out. HELP!!! I want out from my agent!!!
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Kathy Slade
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I am not a fan of Nation Wide we recently switched to Farmers. Two years ago my 21 year old daughters car broke down on her way to college. We went an hour a way to the rental location to sign a forn so she could drive a rental car back to college in my name( Since she was not 25 yet). At college she ran into a snow bank and damaged a small part of the bumper even though it was not noticable it had to be replaced, Nation wide charged me the entire 850 to replace the entire bumper , yet my deductible was 250. I fought the company and won. They realized I had the car signed out in my name, my deductible was 250.00 my daughter was the co- signer. On top of that I feel like their customer servcie is not good at all. Rude people had to wait a long time to get service on the phone. NOT A FAN!
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Laura K
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I’ve been with Nationwide Insurance for many years, including through two cross-country moves. The hardest time in my life was when I was living in San Francisco for graduate school. Every time I drove my car in SF, it seemed that something would happen to it. Once, while I was waiting on a side street for a friend to come out of her house (there was no parking available within two blocks in any direction) another car drove by in the opposite direction, clipped my car, broke my mirror off and kept going.
It completely surprised me that someone would do that, and they were gone before I had a chance to get their license plate number and other info. Another time, apparently someone attempted a “smash and grab” while my car was parked around the corner from the house where I was renting a room. (This was in an area where people sometimes smash out car windows in order to get tennis shoes and similar items – obviously I moved as soon as I could!) The small back window on the passenger-side was smashed out, and the car alarm went off when I started to unlock the car. I had left a leather jacket on my back seat, but it was still there. I think the car alarm must have gone off and stopped them from getting it. Both times, my calls were answered immediately and they made the repair quick and easy.
With the broken window, I called as soon as I could and we took care of most of the “paperwork” while I was still waiting for the police to show up. They gave me the info on their closest preferred glass repair services. I made a couple calls and was able to take it there the next day and get it repaired while I waited – and without paying a deductible. For the bodywork, the claim adjuster was there bright and early the next day.
He was very professional and courteous, and understood that I had been too surprised to get much information about the person who scraped me. While I was always worried about the costs of the repairs and how they would impact my insurance (not so much actually), it was helpful to have an insurance company that I could trust to be there when I needed them. I had Farmer Bureau Insurance before them, but switched because I was able to get a much better price. Now I’ve stayed with them because they seem to have just the right balance of good customer service at a good price. I previously a substantial discount for having two cars on my policy, and now I also have renter’s insurance with them.
For renewals and changes, I go through my local agency. While I am usually able to take care of everything online and on the phone, it is nice to have an actual office that I can go to when/if the need arises. (I’ve only been there once and it was years ago.) It’s usually so long between calls that the person assigned to me has often changed, but they are always courteous, knowledgeable and responsive.
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