Progressive Customer Reviews
Progressive Corporation sells auto insurance and a host of other types of coverage. They began selling policies in 1937 and now serve over 10 million customers. Progressive is known for their innovative direct selling to consumers. Their website is one of the best car insurance websites I’ve seen.
But, just because they have a great website, doesn’t mean they have a great product. If you have Progressive car insurance, then tell others about your experience – good or bad.
| Overall Rating |    |
| Price | |
| Service | |
| Claims | |
Reviews (26)
Scott
| #
I’ve been a happy Progressive customer since 2000. I originally signed up because their online presence was more refined and easier than the other major insurance companies at the time. Their prices were competitive at the time, but I have not compared recently.
I had one accident in 2003 that was my fault. My car was totaled and the other car was nearly totaled. Progressive was wonderful. They were responsive and answered all my questions. I got a check for my totaled car the next day. My rates did not go up significantly. They handled the other driver’s claim against me completely, I didn’t have to do anything.
A couple times I’ve had to deal with website downtime, and there was one snafu where my account number changed unexpectedly, and the website didn’t handle the multiple accounts properly. Any time I call for help, I get good responsive friendly help.
Reply
Scarlett O
| #
I have been with Progressive Insurance for about a year. I have yet to have a claim, so I am unaware of the claim service. However, I do know from talking to my agent that they have individual claim vehicles in my area and that they will come to you. My friend had a claim and they inspected her vehicle at her work without her having to be there. I am most impressed with the discounts I get. I like to pay mine off at the beginning of the payment period and get almost 20% off! They give me my cars quickly and can be reached by phone 24 hours a day. This is the best experience I have had with an insurance company to date.
Reply
Tim
| #
I generally have a positive opinion of my car insurance company Progressive. Their rates are competitive with the major industry players. I check every 6 months when I renew my policy and it’s usually not worth it for me to switch. I’ve only had to file a claim once. I had my car broken into several years ago, and they attempted (but failed) to steal my radio, and broke my window to get in. I had comprehensive coverage and they not only replaced my window, but paid to replace the entire dash, which was scratched in the theft attempt. They cut me a check on the spot to get it replaced for over $1200. I was impressed and have been a loyal customer since, even faced with slight discounts from other competitors.
Reply
Peter
| #
-
Reply
Rickey T
| #
I have had nothing but positive experiences with progressive auto insurance. I have had two accidents, one my fault and the other was the not my fault. Progressive immediately setup for my car to be repaired in both situations. After the car was repaired from the first accident it looked good as new. After the repair from the second accident the car looked better than the original form.
Progressive is very helpful when getting quotes because of them displaying the leading quotes from other insurance agencies. You can see what you will pay when you sign up for progressive and how much you are saving by not using the other agents. In conclusion, I will most likely keep progressive as long as their rates stay relatively the same.
Reply
Dawn B
| #
I was pleased with Progressive at first. I signed up for their EFT program where if you allow them to automatically debit your bank account, you recieve a significant discount. Well the rep who enrolled me did not set up the EFT properly and the following month, they charged ME a $46 fee for not being enrolled in the EFT program when the mistake was on THEIR end. They did credit SOME of it back but not all of it. I also requested new insurance cards to be mailed out to me and to this date have not received them, which was over a month ago. I did call them this week to find out where my new insurance cards are and the rep I spoke with said the last rep requested a copy of the policy be emailed to me but never requested new cards for me.
So far, I am less than displeased with their service. So with that being said, I’ve been driving around with a temporary computer print out of my policy in the event that I would get pulled over. We’ll see how it goes next month.
Reply
Brent D
| #
I started with a Progressive policy for my motorcycle over 10 years ago while my cars have always been with a different company (I think progressive either didn’t offer car insurance for me or it was too expensive, I don’t remember). About 3 or 4 years ago, I switched all of my car insurance coverage over to Progressive also. So far, I haven’t had any problems with them at all. My rates have been steady, although they did increase a bit when I turned 40. Claim wise, they’ve been pretty good. The only claim I’ve put in was for a cracked windshield. I was able to get most of my policy information online and scheduled a glass company to come out and replace it. It was completed without any problems or paperwork.
Reply
Char W.
| #
For the most part I like Progressive and am happy to switch to them as long as their price is the lowest. I have had some problems though. First is that their website is very difficult to navigate once you have gotten insured. Also I have had difficulty with them giving proof of insurance in the state my car is registered in as opposed to the state I am driving in.
Reply
Casey O
| #
I have been using Progressive auto insurance for a year now. I have had no problems at all with the insurance company. To me their rates are fair and I saved money switching from Geico to Progressive. It is all extremely convenient to use.
Everything is done right online. I haven’t had to talk to a customer service representative or sit on a phone since I made the switch. I was quoted online, received my temporary cards online and my payments are deducted straight from my checking account. Your packet and permanent cards are sent to you by mail, and if you ever need a document you can print it right up at your convenience.
I must say though, the only thing that kind of irks me about Progressive, is it is a six month policy. So every six months your policy expires you have to get new cards, and are risking your rates going up. I have had no accidents or violations since I have been with them, and after my first six month policy my rates did go up by two dollars a month. I always thought the older you get and if your violation free your rates should go down. This hasn’t made me want to switch from them though.
Their website is very easy to navigate and get quotes, they even tell you if there are recalls on the vehicles you have insured with them. All in all I would say this is a great and convenient insurance company to use.
Reply
Shalini M.
| #
I am extremely disappointed with progressive. I have been with them for 10 years and I was treated as if I was not a valuable customer to them. The customer service was horrible and dealing with my claim took forever. In my accident, the other driver was given a ticket and sited for breaking a law yet progressive decided that it was both of our faults just because they wanted both of us to pay the deductible. I didn’t even break one law. They do not treat you fairly.
Reply
M. Stokes
| #
I have been insured with Progressive for the past few months and so far I have been very pleased. I have not had to file a claim yet but when signing up they made the process so easy. The customer service rep was very polite and answered all of my questions and they also saved me $800 from my previous insurance company. I got my information in the mail in a few business days. The only thing I found confusing was the sheets they needed me to sign and send back because they weren’t clear about that on the phone. But once I figured it out it was really very simple and I was ready to go. I had my insurance card in the mail in just a few days and I was ready to go!
Reply
Jennifer Crowe
| #
Progressive is the best auto insurance company to me. They are very quick. They come out within 24 hours to check the damages from a car wreck or any other claim. The person that comes out is always friendly and is there to help you. When you make a claim it is so easy. You call and then you go throuth the process. You normally get the money within 72 hours of the wreak for the repairs on the car. unlike other places it takes over a month. They will come to you to look at the damage no matter where you are at. They will call you and you tell them where you are at and they come out to you. That makes them the best in my eyes. I will contuine to use progressive for years to come. They are just really great. You can also change you policy 24 hours a day.
Reply
Michael
| #
I’ve been extremely happy with Progressive. I did my definite fair share of shopping, calling every single insurance company I could find and different agents in the area. I’m saving $150 a month with a low $250 deductible than any other car insurance company with a $500 deductible. If I were to have a higher one with progressive I’d be saving even more! Not to mention the great prices I got, the service has been great I haven’t had to file any claim but I like to keep tabs on whats going on and if there are any new discounts to be had like the paperless discount that sends you emails of statements instead of paper statements. Saves $10 extra bucks a month! Every little bit counts!
Reply
V Strand
| #
My insurance company is really good when it comes to customer service but then again there prices are not as great as people may think they are. I have not been involved in an accident so I can’t say if there any help when it comes to that. When I first signed up they gave me my Id cards very quickly and I paid through the internet. I never had to speak to an agent more than once when I had a question. I prefer a company I don’t have to see in person and I like the idea of contacting me through electronic consent.
Reply
D. Warchol
| #
I bought a used car (2003 Nissan Maxima). I needed to get it insured so I went online and decided to look for a insurance company that would be affordable. I looked at a couple and Progressive looked the cheapest. I was amazed with my rate because on my old car I was paying $200/month but Progressive quoted me $75 per month. I insured my car online with a policy that would pay for my car if I crashed it at my fault. I used a credit card to pay and sign up for insurance. I got confirmation emails from them saying everything is all set.
A few days later I received a letter from them with my insurance card. About three weeks after I first insured the car I crashed it and totaled it. I was in a little shock about what had happened so I decided to wait a couple days before I deal with the company. I called them about it around two days after the accident and they informed me that I was never covered because payment on the credit card never went through. I talked to some guy with them and he said that there is nothing that they can do. They said I was never covered and I was driving without insurance all this time. I was outraged. I am going to hire a lawyer and see if I can sue them. I don’t recommend Progressive. They are cheap but in the end it’s not worth it.
Reply
Elizabeth H.
| #
I think overall I would rate Progressive as okay. I was involved in a fender bender and they took care of my claim quite quickly. They had someone come and assess the damages to my car the next day and my mechanic was paid in a timely fashion. The problem with them that I did have is when I called them for things like payments. It was hard at times to reach them. I don’t like to call a place and have to press 1 for this and 2 for that and then have to wait for a long time. Average wait was about 20 minutes for me. After that accident they jacked my premiums up so high it wasn’t even funny. I’m going to be finding a new car insurance company VERY soon.
Reply
Jesse Mulherin
| #
Progressive Auto Insurance is my chosen insurance company for several reasons. My primary concern with auto insurance is that they are available 24/7, because I lead a very active business life, and if my vehicle is compromised, I need to be on the road ASAP.
Having already had to make a claim, I can say from first-hand experience that they are quick, professional, and courteous. Their company-comparison calculator is also quite fairly based, though not as quick or easy to use as it is in their advertisements. They were actually not the least expensive company on my list, but you get what you pay for, and I am far happier with them than I was with my previous two insurance companies, for sure.
Reply
Crystal Hargrave (Virginia)
| #
I have been with Progressive for over 7 years and have had nothing but the best customer service. My first claim was for a windshield and all i had to do was make the call. The agent set up a company to come to my work at my convenience to replace the windshield.
This has by far been one of the best insurance companies i have ever had and i never plan on switching! Recently i totaled my vehicle and i had accident forgiveness and a check within two weeks. This company is all about their customers!
Reply
Jonathan Weeston (Missouri)
| #
Progressive has been handling my insurance for the past year, and after having left American Family I was a little weary of any new insurance company. However, within the first few days of signing up all of my worries melted as I had one of the best agents help me with changing my insurance from liability only to full coverage. She wasn’t pushy, but reminded me of the benefits of having better coverage, and I found myself in agreement with her – yet did not feel duped, nor did I experience buyer’s regret afterward.
Anytime I had to make a payment I found their website to be easy to navigate, and I received early reminders of when my next payment was due. Just another perk in what is overall a genuine quality insurance company. I would, and have recommended Progressive to many other people as their rates are cheap (even for full coverage), and I found their estimated rates for other companies to be quite accurate (and also quite a bit higher in price!).
Reply
Nichole
| #
I have had them 1 year. So far I am happy. They even fixed a crack in my windshielf. I got it from driving behind a truck. They got me next day service. I paid no out of pocket expenses. They also have a loyalty program so my premium is getting cheaper every 6 months. They decreased my payment by $60 last time.
Reply
Alina Tsui (Ohio)
| #
This past winter, my SUV was parked in front of my house on an icy morning. Unfortunately, someone lost control of their car and hit my SUV. I went outside to see the horrendous site. The person who hit my car was insured, fortunately, and I got on the phone with my insurance company. I called mine to report the accident, and to make sure that they knew he was taking the blame, that I was not even in the SUV at the time of the accident.
At the same time I was on the phone, the other person was also on the phone with his insurance. Lots of questions later, all information provided to my insurance company satisfactorily, total of about 4 minutes later, I hung up, confident that whatever was to happen from that point, insurance was involved. I waited, and waited, and waited outside in the sleet and wind, while the other guy was on hold with his insurance company, still trying to report the accident.
After I could no longer feel my face and extremities, I went inside my front door, checking out the window every few minutes to make sure the guy did not take off. No joke, about 30 minutes later, the guy finally gets off the phone with this insurance company, only to tell me that he does not know when a tow truck driver was coming, that a claim was opened, but he did not have the number, and did not know what to do with my car. Literally, all my questions about his 45 minute conversation to open a claim with his insurance company was just a waste of time.
I called my insurance company back, this time had a direct extension of the person I spoke to earlier and was connected within seconds, and informed him of the non action/information from the other party. I waited for less than a minute, and was told that a tow truck was enroute, gave a time frame, asked where I wanted my car taken, etc. My insurance company was absolutely superb through this process. In the end, after all the go around with the other guy’s insurance company, including a very rude estimator who tried to cheat me out of THOUSANDS, and force me to accept their offer.
I politely declined, after the 5th call with them, called my trusty insurance contact, informed my insurance to proceed with my claim and get reimbursed from the other company. My settlement was more than what I was trying to get in “fair” trade with other adjustor, not to mention that it was much more of a pleasant experience dealing with my insurance company. Progressive’s adjustor actually drove across town in ice and snow to hand deliver me a check so I could immediately start looking for a replacement vehicle. For someone who does not deal well with sharks and bullies, I am very glad to have my car insured through Progressive.
Reply
Heather Rodriguez (California)
| #
I really enjoy progressive they make it so easy to do anything with your policy. I think I have changed my coverage, vehicles and drivers at least 8 times. They have it all available online and before you make any permanent change you can go ahead and get a quote for the intended change. I recently had to buy a new car and while I was looking I would plug the car information into my policy and see how much it would raise my rates a big deciding factor with me getting my new truck. And they also accept paypal for payments, which is good because most of the time I have money in my paypal account and not in my checking and I don’t have to worry about transferring the money back and forth.
Reply
Jean
| #
I am switching to Geico! Progressive is raping us! the cost is ridiculous! And they are owned by George Soros. So bye bye progressive. Should have know with a name like that.
Reply
Jessica
| #
I switched to Progressive 6 months ago from a costlier insurance company. I was happy to be saving about $300 annually from the switch, and paid in-full for 6 months. I just received a statement for my next 6 months, and the price has gone up $70. They also felt compelled to inform me that my 6 month policy after this one will go up an additional $70. I have no idea why. I haven’t had a ticket nor accident since. Only change is I’m getting older. My rate should be going down!
Reply
Dawn
| #
It seems the longer you are with them with no claims the worse they treat you. I’ve been with them for over 15 years. No claims except a cracked windshield. Get into a minor accident with witnesses claiming the other guy was speeding and they work against you, don’t call you back, and rude. I’m very disappointed. I was extremely happy till the accident. It just doesn’t make any sense. You pay them money to work for you not against you.
Reply
MEHMOOD
| #
My wife car was in a accident caused by a client of theirs, he hit a school bus and then my wife’s car that was stopped at an intersection. to make a left turn. The driver of the Vehicle that was insured through Progressive admitted he lost control and hit my wife’s car and 3 other vehicles that were parked. Progressive claims adjuster was supposed to call and take a statement from my wife and has not called even after 8 days. They are playing delaying tactics so they do not have to pay for the rental vehicle or settle the claim as my vehicle is totally wrecked and not drivable, my wife also suffered neck and back injuries. Every time you call the company they have something new to say . either they are waiting for a Police Report that I readily provided, they do not have a Statement from the Client driver ( I called them directly they had already done so) Will never recommend this Company to anyone
Worst Company as far as it goes for settlement of Claims.
Reply