State Farm Reviews
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Illinois-based Insurance Company | State Farm Reviews
The largest car insurance company in the United States, State Farm has lost the top spot in several states. Headquartered in Bloomington, Illinois, State Farm sells auto insurance in every state. These State Farm reviews are from nearly every state in the nation.
State Farm generally has a reputation for great service, but there seems to be a price for the service you get. Or is there? It may depend on the experience of individual State Farm car insurance policyholders. Checkout the reviews from actual customers for more info. If you have State Farm auto insurance leave a customer review about your experience – good or bad.
To see reviews for a different company, checkout these auto insurance reviews.
Reviews (117)
Tammie F
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I love State Farm! namely I love my Agent. She has always worked with me on finding ways to save me money. I currently have my renters insurance, auto insurance and life insurance through State Farm. Back in December of 2009 I was in a bad car accident – ended up being my fault since I was the only vehicle involved, but the claim service was great! And fast! My agent even called me to see if I was ok! Talk about great and personable service! The car was considered totaled and in approximately 2 to 3 weeks I had a check in hand! I definitely will always stay with State Farm and I have always recommended them to anyone I know! I’ve belonged to other insurance companies but none compare to State Farm.
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Leeanna W
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We have never had anything but a positive experience with State Farm. We have multiple insurance plans through them, and they are the first ones we would call if we were interested in obtaining another type of insurance such as disability or life insurance. They worked with us when we were buying a vehicle, and we ended up doing one of our cars loans through them which, while being a bit of a convoluted process, ended up working out well in the end.
When we filed a claim for a fender-bender, it was no problem and they dealt with everything that needed to be done. There were no issues with them communicating to us or dealing with it in a respectful manner. We have always considered their prices to be on the high side of fair. However, there are many ways to get discounts through them, including multiple policy and safe driving discounts. Our rates have automatically been lowered, and notices confirming this have been sent to us a number of times. Policy changes have always been sent in a timely manner, and they do not hover over you and constantly call to try and solicit you. They have been honest about what insurance we do need versus what they recommend, and we have never found them to be pushy.
Overall I would rate them very good in most areas, including customer care and the wide range of products they offer. They have always been good at keeping in communication and answering questions, which we appreciate.
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Carol H
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I have been insured with State Farm for 33 years. I have never had any problems with claims or anything else. Over the course of a lifetime, State Farm Insurance has been our only insurance company. We have our home owners insurance and car insurance with State Farm. We have raised 2 children and we took advantage of the State Farm Teen Driver Safety program.
Unfortunately, our children did have a few minor incidents when they were growing up. But State Farm was always there to work with us and get our cars fixed quickly. About 10 years ago, we had a major hailstorm in our area one year where our two cars were damaged. It was a major storm and there were many claims throughout the region. State Farm set up a claims center where you could make an appointment or drive up and have your vehicle inspected and they would write you a check on the spot for the cost of repairs. They also recommended repair shops but you were not required to go to them.
We like the way State Farm does business. It works well for us. We have no desire to ever change insurance companies.
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Emma
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A few years ago, I was pulling out of my driveway when a car turning the corner ran right into the back of my car. The entire back end of my car was totaled. It looked like half car, half accordion. My tail lights were smashed to smithereens, the back and side windows were shattered, and needless to say, the car was never going to be the same. The other driver was uninsured, which was bad for me.
Fortunately, State Farm is a really good insurance provider, and I didn’t have to worry too much after that. I had pretty good collision insurance with them as well, so I paid a fairly low deductible and the rest was covered. My car was in the shop for a month, but I got the deductible back pretty quickly and everything else was fully covered. I didn’t have to pay a single penny out of pocket. Throughout this entire process, State Farm was there for me. I spoke with two different customer service representatives throughout the ordeal, and everybody with whom I spoke was very professional. They made this process a lot easier for me to handle. There was not a lot of paperwork to do, and after I filed my claim, all I had to do was sit back and wait. My insurance rate didn’t go up, either, so besides the actual accident itself, the reporting, claim filing, and waiting were not serious issues.
State Farm made this tough time a lot easier on me just by being so professional, courteous, and timely.
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Jake Langly
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State Farm has been my auto insurance company for as long as I can remember now, and I’ve really enjoyed being a customer of the company throughout the years. I am a fairly safe driver, and have only gotten into one car accident in my entire lifetime. Because of this, State Farm gives me a great rate that is affordable and cheap; I pay less than a lot of my friends with similar driving records.
The one time I did get into an accident was pretty severe though, I was going to work one morning and a car ran straight into me. Both cars were totaled, and the other driver had to be taken to the hospital in an ambulance. Luckily, I left with only a few scratches and just some intense memories. I called State Farm right after the crash, and they really stepped up and made sure I was okay physically and financially. They really took care of everything while I was still shaken up; my agent is honestly one of the nicest people I’ve ever met in my life. I had a new replacement car within days, and was able to get back to work really quickly.
State Farm is one of the best, if not the best, auto insurance companies out there in regards to pricing and customer service. They really care about the customer, as opposed to other insurance agencies, and make sure that the customer always comes first and is satisfied. I would recommend State Farm to any friend or family member.
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Jo C
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State Farm has been a very good insurance company to work with. I had to deal with a claim from Geico once and their customer service was terrible. However, State Farm has always been proactive in offering me discounts and making sure I have everything I need. Overall I trust them, and that’s very important in considering your insurer. My agent is always easy to contact and ready to help. I am very happy to use State Farm for my auto insurance
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Bridget R
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State Farm has been a very good insurance company for my family and I. They have been our insurance providers for over twenty years and we have our car and home insurance through them.
Whenever we have any problems such as cracked windshields, we can call them and they will make sure we are taken care of right away. When my oldest daughter was in a car accident when it snowed, they made sure that she received her check for her accident as quickly as possible. They also handled dealing with the other person’s vehicle insurance to make sure that everything was taken care of. so we didn’t have to.
They have very good rates and I like that the insurance will protect my daughter, even though she is in Florida going to school. My youngest daughter is soon to be sixteen and will be getting here license soon. We have already discussed rates with them, and although our insurance will go up some, they have many opportunities we can take advantage of to ensure that we will not have to pay a ridiculous amount. State Farm takes in account if you children are in school, they take off a percentage if they get good grades, don’t have car accidents, and take a driving education course.
They also send me my updated insurance cards without me having to ask them for them. If I were to ever recommend a car insurance company, State Farm would be my choice, because they have always been a great company for my family and I.
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Sandra
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Will never go back I had 2 cars insured under State Farm and they were charging me 400 a month!! Our records are clean with no prior accidents so why so much money? It’s ridiculous never again!
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Michelle M
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I have been fortunate to not have to file a claim with State Farm, so I cannot speak to that. However, they have been easy to work with on general items. When I call the office (I have a local agent), I always get a live person, not stuck in an automated maze. If I’ve left a message, they call back within 24 business hours. They call me about once a year to review my policy to ensure that I’m getting the best rates and that the policy is meeting my needs. My agent even calls me on my birthday to wish me a happy birthday. The customer service from my local agent is excellent.
One of the reasons I chose State Farm is because a trusted family friend, who is a personal injury lawyer and as such has dealt with many auto insurance companies, recommended them highly. He says that State Farm will actually pay out on claims and that they are fair and reasonable, and that not all other companies do this. Another friend is dealing with a different company regarding an auto accident, and they are refusing to pay. It has even escalated to going to court, and they’re still dragging their heels.
State Farm’s fees may be higher than some others out there, but I believe you get what you pay for. I am willing to pay a little extra now so that, if and when the time comes that I need their help, they will be there for me
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carmen h.|
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State Farm has provided me with quality insurance for the last eight years. My payment has went down twenty dollars over the past three years because of my clean driving record, and I am now paying an affordable premium.
When I have questions regarding my insurance I am always able to reach someone who is knowledgable. I have not had any bad experiences with the company at all. The only thing I would say bothered me is that I had to mention getting a discount for not having accidents during my policy duration.
However, they were understanding, and took my payment down on two occasions. Within the eight years I have been with State Farm I have changed age categories, and in addition to the price drop for good driving I saw a nice decrease in my costs for this reason as well. I would recommend anyone looking to get insurance for their auto to try State Farm.
There’s always someone to talk to when you call, and you don’t get stiffed with premiums you can’t afford. The sales people are knowledgable of the insurance policies, and work to make sure you receive the best possible plan available. Even if you wnat to add other types of insurance to your policy, this is a good company to check out. I wasn’t so sure eight years ago when I first called, but after a few months of being a customer I begin to see that the loudest isn’t always the best. State Farm is more of a modest company which stands in the background and takes care of whomever comes to their doorstep. However, they don’t bombard the ariwaves with promises. They really deliver.
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Ben E
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The service that I receive from my State Farm agent is always great. I have claimed two items and my agent is always helpful and polite when he deals with my issues. The company as a whole gives me pretty good deals for my car insurance. I also have my apartment renters insurance through State Farm and that is another reason why they treat me so well. I always hear from my agent quickly and promptly when he needs me to do anything or if he has found anything for me like a new discount or deal or anything like that.
My girlfriend also has car insurance through State Farm and she also has never had anything bad to say about the company or her agent. I have even discussed the issue of car insurance with my friends and they have switched to State Farm after having talks with me about their insurance versus mine.
I have not yet had to claim anything on through my renters insurance, but if I ever do I definitely will feel comfortable going to my agent and discussing what has happened and see where to go from there. Once again overall I would recommend State Farm car insurance and also renters insurance to any person. I feel confident in my agent and that is a rare thing to come across in these years, so therefore it is safe to say that I will be with State Farm for many years to come.
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M Busack
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I have been insured with State Farm since I got my license on my 16th birthday, and I have been nothing but pleased with their service, mainly because they are so accessible. Whenever I have had a question or needed help with something, they have always answered the phone or called me back within a couple of hours. They are willing to help with any question you have.
When I got in a car accident when I was 17, they were very helpful and did their best to make sure I felt calm and safe. When I started looking to buy a new car a couple of months ago, they were very patient with me every time I found a different car and called in to get a quote on what my monthly insurance rate would be. They also have tried to find me every possible discount and make sure that I’m getting the best insurance rate possible. Multi-car, good driver, good student, they have helped me get it all.
They are excellent at communicating what I need to do and when I need to do it. I have never felt like they were impatient or did not have time for me. State Farm is wonderful because you deal with a local agent in your city, not a giant corporation. I am able to have a friendly relationship with my agent and the people at his office. When I call in and say my name, they know who I am, who else is on my insurance, and they ask me how school is going. They are very personable, which I value greatly.
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e.f.
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I have been a customer of State Farm for about 5 years now. I have nothing negative to say about my experience.
About 5 years ago, as a new customer I was just graduating high school and got bought a used car. They offered me several different ways to start saving money. This was great for me because I was young and financially could have used any help. They offered me a safe driving brochure which I worked on for about a week which came with a video that talked about all different safe driving techniques. After filling out the brochure and handing it in, I saved about 100 dollars a year; and still saving! At the time, I was also a full-time college student. Just for getting over a B+ per semester, I saved 75 dollars every six months. All I had to do was fax over my grades and they processed it.
On another note, I got into one accident (hit a deer), and the whole process with the insurance company went great. It was all taken care of and couldn’t have been easier. Most of all, I just love having all the opportunities to save money which is always being offered to me.
Every year on my birthday, just for my safe driving, I get a discount. It’s nice having it go down every year! Car insurance is obviously an expensive ongoing expense, and nothing beats always having the chance to save money with it! I would definitely recommend this company to anyone!
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T DiBenedetto
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I have had State farm for eight years and counting. For the most part they have been exceptionally good. Only once have they let me down, only to find out that it was a mistake on my part. I cancelled my Atm card and didn’t change it with their office.
I found my agent through a friend. I wasn’t expecting to have them for long. After everything I had heard I thought I would not qualify. I did it was a pleasant surprise. They were cheaper than my insurance company at the time by quite a lot. I had been under the assumption that I was a loyal customer and being rewarded for it. Not only was I wrong but, it cost me extra. My wife at the time had gotten a speeding ticket, not telling me they increased my rate without even a call to me. Which cause my account to overdraw which they didn’t even try to amend, so they were no longer my insurance company.
My State Farm agent has been great keeping me up to date as well as getting me the maximum coverage for the minimum amount. He finds discounts I would not of thought of in a million years as well as combining stuff to keep cost down. They have the same perks as most of the low cost seen on T.V. companies as well as a few you don’t see. I have not had an accident or ticket so cannot say much there. This is a good thing as far as I am concerned. All in all I am a satisfied customer.
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L. Langley
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State Farm is the insurance company my parents used while I was growing up. When I started driving I was included on their auto insurance policy. I liked the fact that my family got a discount because of my grades.
When I got my first car while in grad school I continued to use State Farm. Since I was in a different state I was connected with a local insurance agent, which was very helpful. When I graduated from grad school and got married, I finally opened my own State Farm policy with my husband with the agent I was connected with a few years prior. At first my husband was an Allstate customer because that is the company his family used his entire life. However, after seeing my premiums and coverage compared to those provided by Allstate, my husband soon switched over to State Farm. Our agent was very helpful when my husband was rear-ended by an uninsured driver.
Our premium did not increase after this accident, and we were grateful for that. My husband also commented that he was impressed by the customer service provided by State Farm. Apparently his family did not recieve the same level of care from Allstate.
My family moved to another state when I got a new job. Once again, State Farm did a lot of leg work to connect us with a local agent in our new city. Each of the three agents I have had with State Farm have been helpful. I think the customer service provided by State Farm is what most impresses me.
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C. Jackson
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State Farm Auto Insurance is getting an overall 5 star rating from my husband and I. We have been with the same company at the same office location in our town for over 15 years now. We are very please at our Insurance Rates and the cooperation we have received each year when we go into the Insurance office and re-negotiate our annual policy with them.
The company gets 5 stars on their competitive pricing also. We have 3 autos on our policy and the 3rd auto is free liability, as a bonus for our timely payments and customer loyalty. We choose State Farm Insurance because our families use them and are also happy and loyal customers.
In the 15 plus years we have been a customer, we have had to file 1 accident claim that was an accident that was my husbands fault, which was a complete total of our car. Our local agent did all the paperwork for us and we also received a pip check that we didn’t even know we were going to get, so imagine our happy surprise to receive a 2,700.00 check in the mail one day!
The only other claim we filed was that of a non-insured driver that hit our car one day while driving in town. This was also covered under our policy and our local agent took care of all of the paperwork once again.
So we will also give State Farm and our local agent 5 stars for a fast claims process.
We will continue to use them and highly recommend them to all automobile owners. Across the board, State Farm Automobile Insurance Company gets 5 stars from my whole family.
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M. Akemon
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I like State Farm for my auto insurance. They are always friendly and very informative.
I had an incident last year. I was driving home on the interstate and my car started to slow down. It was losing power. So I pulled over to the side of the road before the car completely stopped. I thought maybe it had got over heated or something, so I waited a few minutes and tried to start the ignition. It would not start after several attempts, by this time it was dark outside.
I contacted my state farm agent and they gave me help with emergency road service. The agent connected me to the service and stayed on the phone with me until she knew that a tow-truck was on the way. After I payed the tow fee and submitted the receipt to my agent, they reimbursed me for the fee the same day.
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