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Esurance Reviews

2.5 stars out of 5 based on 57 reviews from actual customers


Overall Rating2.542.542.542.542.54
Price2.622.622.622.622.62
Service2.612.612.612.612.61
Claims2.52.52.52.52.5

Esurance Reviews LogoFounded in 1998, Esurance became one of the fastest growing auto insurance companies in the United States.  Once known for their pink-haired superhero agent, Erin, Esurance – now an Allstate company – is a popular destination for online car insurance shoppers. The following Esurance insurance reviews are from actual customers.

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Esurance is not a traditional auto insurance company. They primarily reside online with agents selling their policies throughout the country. They seem to simplify the buying process and live up to their former  ‘Quote. Buy. Print.” tagline. If you have Esurance car insurance, leave a review about your experience – good or bad. To see reviews for a different company, checkout these auto insurance reviews.

Reviews (57)

  • Justin

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    Please read this………..do NOT purchase esurance, there are MUCH better options for you.

    Long story short, I was recently screwed over by esurance. Both in terms of contract pricing, amount of monthly cost, and termination fee. Its clear esurance is NOT the same company it was when it was founded. I would caution all consumers from using esurance and would suggest to comparison shop and look for a better alternative.

    I never write reviews, but I’ll be writing them all day for how poorly my experience was with esurance. By far, the worst car insurance company I’ve ever delt with.

    Reply

  • A Dougherty

    |

    Overall Rating 44444
    Price 55555
    Service 33333
    Claims 44444

    I switched from Progressive to Esurance about a year ago because I wanted to lower my bill. Esurance was about $30/month cheaper with the same coverages as Progressive so I decided to switch.

    Switching was very easy. The main difference between other insurance companies and Esurance is that you have to print out your own ID cards and they never send anything in the mail. Progressive would send out 7-page declarations page every time I made a change to my policy or any time it renewed. They would also provide the ID cards, which was nice. I never remember to print out my Esurance cards, but if you download the app on your phone you can have it on your phone for whenever you need it. Less clutter is nice.

    You also don’t get your own agent. You get who you get when you call to file a claim. I haven’t filed a claim with Esurance yet, but when I tried to file a claim for my broken windshield, I learned that there was no glass clause and my $500 deductible would apply so I had to pay the full amount to replace my windshield. Progressive has a an option for a $50 windshield deductible, which is nice.

    My premium also went up, so if it continues I might go back to Progressive. Progressive offers the snapshot discount so I would like to try that. Overall, Esurance is nice because it is cheaper and reliable since it is backed by All State; however, they don’t offer as many options like Progressive such as the snapshot discount and the “name-your-own-price” tool. Customer service is friendly, but doesn’t do much when you try to lower your premium.

    Reply

  • Maddie H

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    My husband and I have had insurance through Esurance (an Allstate Company) for just over 6 years. We weren’t looking for a relationship, just a company that would take care of business when we needed them to. Esurance is not a “come in and sit down” kind of insurance company. There’s not an office you can go to and have a face to face conversation. This kind of company might deter others who prefer a more personal relationship with their insurance agent. We find it convenient that we don’t have to make an appearance at an office somewhere. We find it convenient to just make a phone call to settle anything we need.

    We moved a couple years back to a different state and an Esurance gave us the lowest rate than any other company for the same coverage. I recently even had an Allstate agent try to get a cheaper quote and not even Allstate could give us a better quote. We love that we can do everything by phone or online. We’ve utilized the online bill pay and have printed our insurance cards out whenever we’ve needed them.

    We needed a tow and only received fantastic service from the agent we called. He had a tow truck there in minutes and made what was quite an inconvenience for the day, easier to deal with. Anytime we’ve had to make a call, we’ve received friendly service. No plans to switch anytime soon, especially when we’re already getting a better deal than anywhere else and pleasant service.

    Reply

  • Jeff Minich

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    I know everyone’s experience is different, but I’ve been really surprised at how easy it has been to work with esurance. After moving to Colorado I decided to shop around for a new insurance provider. Esurance had the absolute best rates, so I decided to take a chance. Little did I know how soon I would be needing them. My car got caught in one of our infamous summer hail storms here in Colorado and had over 300 dents. I submitted the claim online, took it to a Esurance approved shop for a quote, and a week later my claim check was in the mail. All this required very little back and forth with the esurance… I think I may have spent a grand total of 30 minutes dealing with this claim. That’s efficient! They actually were almost too efficient because while I was working to get my title to the vehicle, they actually sent the claim check too soon payable to my lender and me. I dinged them one star on claims processing for this. Aside from that, they were very fair with the estimates etc. Given all this I think I made a great choice to go with Esurance.

    Reply

  • Sarah E

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    I’ve been with Esurance for a little over six months now and so far I have had nothing but good experiences with them. After a frustrating experience with my previous company I knew I needed to find something better, so I looked around online and got a few quotes from various other insurance providers. Esurance was the one that offered the best rates for what we needed, and they came highly recommended to us by one of my very good friends, so we decided to give them a try.

    She uses them for both her car insurance and homeowners insurance, and said they were very helpful when someone broke into her car last year… luckily nothing was stolen, but they were quick to make the repairs she needed to her window.

    The online signup was extremely quick and painless, I had absolutely no problems whatsoever with that part. Immediately after I signed up and made the payment, I was able to print off some insurance cards for both me and my husband. We didn’t even need to wait for the official ones to be sent to us in the mail. We switched to Esurance from Geico, which gave us so many problems it stresses me out just thinking about it now! It’s like night and day, and such a huge relief to finally have a hassle free insurance company.

    Luckily I haven’t had to make any claims so far, and I pray we never will, but I have faith that this company will have my back if I ever needed them.

    Reply

  • Tom W

    |

    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 44444

    I would in fact recommend Esurance to other people interested in shopping for and comparing auto insurance companies (and related coverage(s), contract terms & conditions, and the speed, efficiency, and effectiveness of their customer service provisions and claims handling processes).

    I initially found the online focus and business model of Esurance interesting, and I believe that this company has proven to offer me overall lower cost, and a better (faster, more effective) customer service experience than a traditional brick and mortar insurance service provider (I was, in the past, with State Farm, Inc.). I have only been a customer of Esurance since January, 2014. However, I had previous experience with approximately three (03) different more traditional brick and mortar automobile insurance carriers over a five (05) year period, each of these former carriers either progressively increased their respective annual rates, or added various surcharges to allow me to continue to obtain preferred rates and/or added contract features and benefits.

    I was initially hesitant to try Esurance, because a local insurance provider, like a local financial institution, can often resolve issues in a more immediate, direct and satisfactory way than a remote one. However, Esurance contracts with a number of third-party organizations that have made working with them easier that I had supposed. I found a good deal of positive information online, including information from Consumer Reports, that offered Esurance favorable ratings and reviews. Esurance also presently has an “A+” “AM BEST” insurance-related liquidity rating nationwide. The Esurance headquaters and primary call center is located in Sacramento, CA. I was able to obtain an initial price quote over the phone with the call center, and then I completed the application and approval process online.

    Overall, my experience with Esurance in terms of customer service and support has been quite positive. I have found their representatives helpful, patient, informative, and professional in the context of my various contact attempt(s) with them. In addition, I have thus far saved approximately fifteen (15) to twenty (20) percent of what I was formerly spending with a more traditional automobile insurance carrier.

    Reply

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