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Esurance Reviews

2.5 stars out of 5 based on 54 reviews from actual customers


Overall Rating2.52.52.52.52.5
Price2.562.562.562.562.56
Service2.582.582.582.582.58
Claims2.452.452.452.452.45

Esurance Reviews LogoFounded in 1998, Esurance became one of the fastest growing auto insurance companies in the United States.  Once known for their pink-haired superhero agent, Erin, Esurance – now an Allstate company – is a popular destination for online car insurance shoppers. The following Esurance insurance reviews are from actual customers.

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Esurance is not a traditional auto insurance company. They primarily reside online with agents selling their policies throughout the country. They seem to simplify the buying process and live up to their former  ‘Quote. Buy. Print.” tagline. If you have Esurance car insurance, leave a review about your experience – good or bad. To see reviews for a different company, checkout these auto insurance reviews.

Reviews (54)

  • Jeff Minich

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    I know everyone’s experience is different, but I’ve been really surprised at how easy it has been to work with esurance. After moving to Colorado I decided to shop around for a new insurance provider. Esurance had the absolute best rates, so I decided to take a chance. Little did I know how soon I would be needing them. My car got caught in one of our infamous summer hail storms here in Colorado and had over 300 dents. I submitted the claim online, took it to a Esurance approved shop for a quote, and a week later my claim check was in the mail. All this required very little back and forth with the esurance… I think I may have spent a grand total of 30 minutes dealing with this claim. That’s efficient! They actually were almost too efficient because while I was working to get my title to the vehicle, they actually sent the claim check too soon payable to my lender and me. I dinged them one star on claims processing for this. Aside from that, they were very fair with the estimates etc. Given all this I think I made a great choice to go with Esurance.

    Reply

  • Sarah E

    |

    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 44444

    I’ve been with Esurance for a little over six months now and so far I have had nothing but good experiences with them. After a frustrating experience with my previous company I knew I needed to find something better, so I looked around online and got a few quotes from various other insurance providers. Esurance was the one that offered the best rates for what we needed, and they came highly recommended to us by one of my very good friends, so we decided to give them a try.

    She uses them for both her car insurance and homeowners insurance, and said they were very helpful when someone broke into her car last year… luckily nothing was stolen, but they were quick to make the repairs she needed to her window.

    The online signup was extremely quick and painless, I had absolutely no problems whatsoever with that part. Immediately after I signed up and made the payment, I was able to print off some insurance cards for both me and my husband. We didn’t even need to wait for the official ones to be sent to us in the mail. We switched to Esurance from Geico, which gave us so many problems it stresses me out just thinking about it now! It’s like night and day, and such a huge relief to finally have a hassle free insurance company.

    Luckily I haven’t had to make any claims so far, and I pray we never will, but I have faith that this company will have my back if I ever needed them.

    Reply

  • Tom W

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    Overall Rating 44444
    Price 44444
    Service 55555
    Claims 44444

    I would in fact recommend Esurance to other people interested in shopping for and comparing auto insurance companies (and related coverage(s), contract terms & conditions, and the speed, efficiency, and effectiveness of their customer service provisions and claims handling processes).

    I initially found the online focus and business model of Esurance interesting, and I believe that this company has proven to offer me overall lower cost, and a better (faster, more effective) customer service experience than a traditional brick and mortar insurance service provider (I was, in the past, with State Farm, Inc.). I have only been a customer of Esurance since January, 2014. However, I had previous experience with approximately three (03) different more traditional brick and mortar automobile insurance carriers over a five (05) year period, each of these former carriers either progressively increased their respective annual rates, or added various surcharges to allow me to continue to obtain preferred rates and/or added contract features and benefits.

    I was initially hesitant to try Esurance, because a local insurance provider, like a local financial institution, can often resolve issues in a more immediate, direct and satisfactory way than a remote one. However, Esurance contracts with a number of third-party organizations that have made working with them easier that I had supposed. I found a good deal of positive information online, including information from Consumer Reports, that offered Esurance favorable ratings and reviews. Esurance also presently has an “A+” “AM BEST” insurance-related liquidity rating nationwide. The Esurance headquaters and primary call center is located in Sacramento, CA. I was able to obtain an initial price quote over the phone with the call center, and then I completed the application and approval process online.

    Overall, my experience with Esurance in terms of customer service and support has been quite positive. I have found their representatives helpful, patient, informative, and professional in the context of my various contact attempt(s) with them. In addition, I have thus far saved approximately fifteen (15) to twenty (20) percent of what I was formerly spending with a more traditional automobile insurance carrier.

    Reply

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