Esurance Customer Reviews
Founded in 1998, Esurance has become one of the fastest growing auto insurance companies in the United States. Known for its pink-haired superhero agent, Erin, Esurance is a popular destination for online car insurance shoppers.
Esurance is not a traditional auto insurance company. They primarily reside online with agents selling their policies throughout the country. They seem to simplify the buying process and live up to their ‘Quote. Buy. Print.” tagline. If you have Esurance car insurance, leave a review about your experience – good or bad.
These are the average customer ratings for this insurer:| Overall Rating |   |
| Price |  |
| Service | |
| Claims | |
They were quick and easy to get coverage with, and I was called back in the middle of the night when I got it to start coverage right then. All in all it was very easy to set up. Their customer service wait times are terrible, and they do try and hard sell more coverage then what you need. I have not had to call in for claims, but they were very helpful in sending the information pack again when it was lost in the mail, and called to make sure that I had gotten it. Overall, the ease of using this company far outweighs the times I have needed to call them, and in general it’s been a good experience.
Esurance is absolutely amazing. When I had my first car accident at age 30, they took incredible care of me. They sent me to a top of the line repair facility, they had me picked up by a rental car company at the repair shop and took care of all the payment arrangements for my rental car. They even sent me email updates showing me pictures of my car’s repair process during each stage. They really made me feel like they were there for me. By far the best insurance company out there.
My experience?…Professionalism at it’s best!
I have car insurance on my two vehicles for 17 years with another company. When I received my new policy, they were asking for $4,400 for the year. I checked my last premium and last year I paid $4,200. With the failing economy I decided to check around for an alternative. I decided on Esurance. The cost was almost half as much for the same coverage. I gave them my credit card information to pay the first 6 month premium in full. Esurance encouraged me to alert my 17 year company I was not going to renew. I did, and not wanting to loose me as a customer, they counter offered for a little less than what Esurance quoted. I contacted Esurance to tell them I had decided to remain with my 17 year affiliation and asked if they could please credit my credit card. They understood and said they would comply, however, I was bracing myself for aggravation that they wouldn’t do it at all or even in a timely manner. Two days later I received a cancellation notice from Esurance and three more days later I checked my credit card to see if there was a credit for the full amount and there it was. I would recommend Esurance for their professionalism alone and I would advise unhappy customers to handle their responsibility using Esurance to read and follow their policy of doing their business with them online. In the future, if I have any problem with my current insurance company, my next call will be to go back to Esurance to handle my car insurance. I am a very happy almost customer, and maybe a future customer of Esurance.
Signed, a complete stranger to Esurance. I swear this is not a fake review.
My experience?…Professionalism at it’s best!
I have car insurance on my two vehicles for 17 years with another company. When I received my new policy, they were asking for $4,400 for the year. I checked my last premium and last year I paid $4,200. With the failing economy I decided to check around for an alternative. I decided on Esurance. The cost was almost half as much for the same coverage. I gave them my credit card information to pay the first 6 month premium in full. Esurance encouraged me to alert my 17 year company I was not going to renew. I did, and not wanting to loose me as a customer, they counter offered for a little less than what Esurance quoted. I contacted Esurance to tell them I had decided to remain with my 17 year affiliation and asked if they could please credit my credit card. They understood and said they would comply, however, I was bracing myself for aggravation that they wouldn’t do it at all or even in a timely manner. Two days later I received a cancellation notice from Esurance and three more days later I checked my credit card to see if there was a credit for the full amount and there it was. I would recommend Esurance for their professionalism alone and I would advise unhappy customers to handle their responsibility using Esurance to read and follow their policy of doing their business with them online. In the future, if I have any problem with my current insurance company, my next call will be to go back to Esurance to handle my car insurance. I am a very happy almost customer, and maybe a future customer of Esurance.
Signed, a complete stranger to Esurance. I swear this is not a fake review.