Farmers Customer Reviews
Farmers Insurance Group is a subsidiary of Zurich Financial Services. Started in 1928, Farmers is currently the third largest personal auto and home insurer in the country. Farmers is headquartered in Los Angeles, California.
Farmers sells auto insurance in 41 states to over 10 million households. Like most big insurance companies, they have had their challenges regarding claims handling. If you’ve had Farmers Insurance, let others know about your experience – good or bad.
These are the average customer ratings for this insurer:| Overall Rating |    |
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I absolutely hate Farmers Insurance! I had an agent who barely spoke English, and no one at their 1-800 number would help me. They always said I had to call my agent. I called the 1800 number to find out the cost to add my husband to my policy, and they said I had to call my agent. My agent said we could not add him as a driver of my car because he did not help me buy the car.
When we were rear-ended, it took Farmers 4 days to get my car into the shop. The reason was because they kept forgetting to call the tow company to have it towed to the body shop. My car was totaled as well. The cost to fix my car was 12,000, but it was worth 17,500 so they had it fixed instead. Now the door squeaks, and when I hit 40 mph or more, my car sounds like a plane taking off! Farmers said they restored it to the way it was before the accident, but they didn’t even come close to it. The body shop they made me go to put a big scratch in my paint, and then said they couldn’t prove it was them, so now I have a huge scratch because they refused to fix it. Farmers raised my insurance rate after the accident, and then said all rates went up. They said it was not because of the accident that was not my fault, but because insurance all around the country went up. They said they raised my rate four months prior, but I called as soon as I got the raised bill so they had no idea when and why they raised my rates! I will never work with this company again!
I do not really like this insurance company to be completely honest. I have gotten into 2 crashes in the last year and a half, and because of these 2 incidents my insurance payments have raised more then 5 times the original price. I do not feel that it should have been raised this high, as for one of them they did not have to pay a cent towards fixing my car. They really should try to get an accident forgiveness policy in order so that prices for their insurance do not get out of control like this.
However, before the 2 crashes, I really liked the insurance and the low cost. I originally chose them because the rates were great and they cover a lot of damages to cars, in almost all circumstances, which is rare.
I am a member of Farmers Insurance. If you would have asked me a few years ago if I liked my insurance company, I would not be able to give you an answer. It was something I never had needed, and so would rank along with paying taxes or getting a tooth pulled. A necessary evil. But it turns out, they are a wonderful company to be with. When a friend of mine borrowed my car and ended up getting into an accident, Farmers was there to take care of everything. Even when I was sued, they made me feel like everything was going to be okay, and they were true to their word. Farmers Insurance has wonderful agents and I fully recommend them to everyone!
I have been using Farmers insurance for past 10 years, and their service was excellent. I am a Korean, and they have 3 Korean speaking staff, 24 hours service. When my car was broke on the highway, I called agent and around 20 minutes later towing truck had came, and I didn’t paid anything. When I engaged insurance they recommended me to engage the service of free towing, and I usually call towing service around 2 times in a year. When I got an accident somebody hit my car from the behind, they recommend me a lawyer to handle it, so I have no trouble with Farmers insurance. I am recommending to my friends anyone who want to engage car insurance, and I engaged House insurance also recently.
Farmers has insured our family since my husband and I got married. We got our first renters and car insurance from a local agent after doing some research. The agent was just starting out at the time. Since then, we have been with them for over 15 years. We have changed to homeowners insurance and have added 3 more cars to the policy. We have shopped around for better rates a few times, but in the end, Farmers has always covered our property for the best price. We have had a few claims over the years and usually it has been handled well and fairly.
Our original agent has several people working under him, and they are all excellent. We managed to keep our insurance even though we have moved to a town about an hour south of our original location. When we added teenaged drivers to our policy, our rates went way up, however, when we compared with our friends, our rates were about half what most of them were paying. No one was paying less. We are very happy with Farmers Insurance.