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SAFECO Reviews

3.2 stars out of 5 based on 12 reviews from actual customers


Overall Rating3.183.183.183.183.18
Price3.73.73.73.73.7
Service3.183.183.183.183.18
Claims3.553.553.553.553.55

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SAFECO Reviews – Now Under the Liberty Mutual Umbrella

SAFECO insurance, now part of the Liberty Mutual Group, writes auto insuranceacross the nation. Founded in 1923, they are actual the umbrella name for 38 different smaller underwriting companies that they have created or acquired over the years. The following SAFECO reviews are from actual customers.

SAFECO has been awarded several JD Power and Associates awards for the “Outstanding Customer Service” provided to customers in their call centers. If you have SAFECO auto insurance, leave a review about your experience – good or bad. To see reviews for a different company, checkout these auto insurance reviews.

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Reviews (12)

  • Scott S

    |

    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    I’m not a happy customer since joining SafeCo. I purchased an auto policy through them about 2 months ago and within the first 2 weeks I had already gotten in an accident. My rate more than doubled in the first month than what I was originally quoted.

    This is absurd because this is my first accident that I was at fault in in more than 10 years. The rep that I initially talked to had went from warm and friendly to cold and short to me when I asked about why my rate had jumped up so much. I had difficulty even filing the claim from the get go with SafeCo as I kept getting the run around on where I could take my car to get fixed. I was very patient with them and went out of my way to make the best of the situation. But in the end they did a terrible job from the start and now I’m shopping around for other insurance because their rate increase is absolutely ridiculous.

    On top of that, their customer service hasn’t been good or even decent since I’ve had to file a claim. Sure they were helpful and friendly when they wanted me to sign up and pay them but overall I think they need a complete overhaul to their customer service department as its lacking even basic and common courtesy in dealing with customers. I would be very wary of recommending them to anyone and I have voiced my opinions to all my friends if the subject of car insurance comes up.|

    Reply

  • Ed

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    Overall Rating 11111
    Price 11111
    Service 11111
    Claims 11111

    If I could give safeco zero stars, I would. One of their insured drivers turned left in front of me at the last second. Needless to say, could not stop and hit him. The impact pushed his truck into another vehicle. The insured driver, the 3rd party driver, and police office blame the safeco insured driver. As a matter of fact the safeco insured driver was cited by the police officer who worked the accident. The evidence is conclusive and it is not disputable.
    Safeco has been extremely slow and doesnt want to provide a rental vehicle.
    i have been driving for more than 30 years. I have had only 3 other accidents of which none were my fault. The 3 other insurance companies performed just like they should have without issue.
    Safeco, by far, is the worst insurance company I have ever had to deal with. Do not inure with them. If you have insurance with them, go on to someone else. They will burn you one day sooner or later.

    Reply

  • Megan S

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    When my husband and I got married in September 2011, we decided to get rid of my old car, and finally upgrade to a new one. At that same time, we also decided to change car insurance companies. At that same time, we also switched banks, and went with Wells Fargo.

    My husband and spent a pretty good amount of time talking to an agent at Wells Fargo when he had mentioned Safeco insurance. So we decided that is who we were going to go with. Our agent made the transition completely pain free. They helped us with all the paper work we needed to do, and even took the time out to sit and help us do it. The price we are paying is absolutely amazing, especially since I’m under the age of 25. They figured out a way to work it so I was not costing a huge amount of money to run my car.

    About a year ago, I was at the grocery store when an older woman had put her car in reverse, instead of drive, and backed into the front of my car. Luckily she was not going too fast, but she still managed to crack my front bumper, grill, and mess up the paint on the front of my car. We had turned everything into Safeco, and they had helped us out before the end of the day. I have had such a great experience with Safeco, I recommend it to anyone I know that has a car, or are planning on changing insurance. I will never go back to another company again!|

    Reply

  • M Leatherman

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Safeco has provided me with excellent value and excellent customer service. About three years ago, I realized that I was paying too much for car insurance through my previous insurer. After shopping for rates with other carriers, Safeco surprised with a quote that was more than 40% less per month and provided me with significantly more coverage. I immediately switched and have not regretted that decision.

    In 2012, my wife was involved in an accident in her vehicle. She was rear-ended in heavy traffic by a driver that fled the scene. This was our first experience filing a claim with Safeco. We were very surprised, indeed ecstatic, to be able to file a claim late in the evening of the incident. We received routine follow up calls from Safeco regarding the status of the claim. Safeco immediately provided a rental car and quickly had the damage assessed. The car was in for repairs in just days. We even chose our local body shop for the repairs. We paid our deductible, which would have been far higher with our previous coverage, Safeco paid out the rest, and my wife was happily driving her car again in no time. One of the most important tests for me, though, was whether Safeco would raise our rates after a claim.

    I am happy to report that they have not. Their subrogation team is still trying to recover from the driver who caused the accident, and we receive periodic updates from them. We are still hopeful they will recover our deductible, but you never know. I am happy with Safeco and intend to stay with them as long as they do not raise my rates.

    Reply

  • Ryan

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    Overall Rating 11111
    Price 22222
    Service 11111
    Claims 33333

    SAFECO is by far the worst company to work with, have had the familys cars, boat, house, rental properties etc. with them for over 15+ years. one family member has their license suspendend and they drop our coverage…. way to take care of your customers. Rates have been going up and service has been going down, about time to change anyways. Thank you SAFECO for helping us with our decision to switch to someone else.

    Reply

  • martin

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I love my Safeco insurance. Very friendly customer service and the best prices around. Free road side assistance and towing. They are attent when it comes to accidents. And you insurance wont go up that much if you add cars or replace one. No wonder they have Jd Powers awards for best prices and customer service friendly. Planing to stay a long time.

    Reply

  • Jessica

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    I have been with Safeco for as long as I have been driving a vehicle–over 15 years now. They not only provide great coverage at a reasonable price, but their customer service is among the best I have experienced.

    I have unfortunately had a small handful of wrecks and car break-ins, and every time Safeco has been concerned for my safety, courteous, timely, helpful, and willing to go the extra mile. When my car was hit and totaled on the highway, I had never been in a serious accident and didn’t really know what to do. My adjuster helped me every step of the way and quickly handled my medical claims to get fast treatment for my injuries.

    When I was hit by a hit and run driver days before my wedding, Safeco arranged for a rental vehicle that we could drop at the airport on our way to our honeymoon.

    I also love that they now provide roadside assistance. That has come in handy when I’ve been stuck with a flat tire on a busy highway, or when I had trouble with the jack on my new car.

    Safeco also provides some of the best prices in the industry. My husband and I are able to carry full coverage on two vehicles, including a relatively new car, for only $40 more than he paid for his single vehicle with less comprehensive coverage. I have recommended Safeco to anyone who asks how I like my car insurance. I truly feel like they care and I will continue to be a customer for life.

    Reply

  • Andrew

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    Overall Rating 11111
    Price Not Rated
    Service 11111
    Claims 11111

    My wife was injured in an auto accident when she was struck from behind at a traffic light by a young driver covered by Safeco Insurance. The driver was cited for “excessive speed” and my wife received treatment for a neck injury as recommended by two different medical professionals. The Safeco agent originally said the claim would be no problem, but later reneged because his “experts” determined she could not have been injured in this kind of accident. Even though more treatments were needed my wife discontinued them and paid the outstanding bills out of pocket. She is now left with limited range of motion, recurring headaches and anxiety while driving which all impact her work as a registered nurse.

    Safeco ads claim they “Do More”, but that could not be further from the truth… unless it means do more harm than good. It has been a nightmare dealing with Safeco Insurance. They have added insult to injury by acting irresponsibly and unconscionably with us for months. Ours is a minor claim to them, but significant to us. My unfortunate warning to everyone now is if they are in an accident involving Safeco Insurance then do more… “Lawyer Up”!

    Reply

  • jeff

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    Overall Rating 11111
    Price 33333
    Service 11111
    Claims 33333

    i agree, safeco auto insurance is not a good company to do business with. in short, their customer service makes promices then cancels your policy without any notification to the customer what so ever all i can say is stay away from this company.

    Reply

  • Darla

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Great company. I have had 2 claims (not my fault) and they took care of everything. They are outstanding. I would recommend them to everyone.

    Reply

  • B. Cantrell

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    Overall Rating 55555
    Price 55555
    Service 55555
    Claims 55555

    Safeco insurance is the absolute best insurance around for both home and auto coverage!We have had our insurance with Safeco for both our home and our auto for at least five years now and we have never, ever been disappointed by them or their employees. Their customer service is absolutely fantastic. Their prices are unbelievable and amazingly low for the quality you get. Finally, my claims have always been handled with speed, discretion and care by the outstanding claims department. In my experienced opinion, there is no other insurance company to give your business to except for Safeco Insurance. First, let me discuss their customer service.

    Safeco’s employees are very helpful. I have always gotten a prompt call back when I have made an inquiry after hours or there has been someone on call to answer my questions or point me in the right direction to get the help I needed. The representatives have always been kind and courteous on the phone and made me feel like I am their only customer and am to be cherished and taken care of right away.

    When I have requested information to be sent via mail to me they have always followed through with what they said they would do. The mail has come promptly and has been exactly what I asked for. As for the prices Safeco offers to its customers, there is no one that can offer lower prices for the quality of coverage that I have come to expect and get. As the head financial advisor of my family of five, I am always looking for ways to lower our monthly bills. As a result I have looked into many different companies for our insurance coverage.

    Inevitably, the representatives always come to the same conclusion and that is for the quality I am looking for Safeco offers the lowest price. Finally as for their claims department, they are a cut above the rest, for sure! In our last five years we have submitted one claim which was a car accident that we were not at fault for. They took our information and got it to the right people to get our car fixed without any money out of pocket. We didn’t even have to pay our deductible because we were hit by and uninsured driver and we qualified for a waiver.

    Because of Safeco’s knowledgeable employees we were told of the waiver and they took care of all of the paperwork. Without Safeco we never would have even known a waiver existed. Our car was fixed and paid for promptly by our unbelievable insurace company, Safeco. In my opinion there is no other insurance company to consider but Safeco.

    Reply

  • RONEL BIEN-AIME

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    Overall Rating Not Rated
    Price Not Rated
    Service Not Rated
    Claims Not Rated

    safeco is a good but sometime they will charge for something without tell you and then want to cancle your policy for nothing I don’t appreciate that for exemple I paid for six months now they send me a payment to pay amount of $20.00 why ?

    Reply

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