Q: Trying to stay in same office. It is just the agents name changed. The car insurance agent that is retiring had already changed us to different office we do not want.
A: Something sounds off in your car insurance agent’s office. Usually when a car insurance agent retires they pass their book of business (all of their clients) to another agent in their office. If they moved their book of business to another agency completely they may trust the agency they moved you to more. I would get online and check the reviews of your agency to see if maybe something has gone downhill recently. This does not mean there is a trust issue necessarily, but it is always good to check before you try and switch your policy back.
Was your agent the owner of the agency, is that why the name changed? Was the car insurance agent that is in the office now, there before or did they just arrive as your agent announced his or her retirement?
Sometimes when a car insurance agent gets ready to retire, they sell their agency. Now, the person they sold the agency to may not want to write all of the same types of policies your car insurance agent did. So, the new owners will buy the agency and the part of the book of business they want and the remaining part of the book of business will be given to or sold to a different agency that does work with those types of policies. This could very well have happened also.
Best thing to do? Talk to your old car insurance agent and ask why they moved your business to a new agency.