Compare Rates From Top Providers
Save Up To 46% on Car Insurance
Enter Zip Code:

Stolen Car and No Insurance Payment

Written by Michele Wilmonen. Posted in Ask An Insurance Question Last Updated: 10/01/2018

Q: My car was stolen 2 months ago, why hasn’t my insurance company paid me for it yet?

A: You should probably ask your claims adjuster or their supervisor that question.

Stolen vehicles are always thoroughly investigated because of the high amount of fraud associated with them, so you can thank those people for the delay in your payment. However, 2 months does seem a bit long for an investigation. Like I stated immediately, ask your claims adjusted or their manager as to why no insurance payment has been made yet.

Are they waiting on a document? Are they questioning your coverage? Are they waiting for a police report? Is there anything you can do to assist them in getting your claim processed?

If you can’t get an answer out of either your claims adjuster or their supervisor, go back to your agent and tell them what is going on. Agents will usually step in on your behalf and get to the bottom of why things are going as they should be with a claim for their client.

If your agent is not able to get anywhere, then it is time to contact your state insurance commissioner to file a complaint against your insurance company for no insurance payment being made for your stolen vehicle.

Trackback from your site.

Michele Wilmonen

Michele's first introduction to insurance was working for a major insurance company as a file clerk and a mailroom supervisor in a regional office. She learned insurance directly from underwriters and claims adjusters from questions and also watching them do their job. Since then, she's earned a number of insurance certifications from the Insurance Institute of America and also a Bachelor’s degree from the University of Idaho. She blogs at Car Insurance Guidebook.

Leave a comment

Overall Rating

Save Up To 46% on Car Insurance
Enter Zip Code: