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Why Are There No Company Follow Ups in Your Insurance Company Customer Reviews?

Written by Michele Wilmonen. Posted in Ask An Insurance Question Last Updated: 06/20/2013

Question: I noticed insurance customers can post reviews on their insurance company, but there aren’t any responses from insurance companies. Are they not allowed to respond? Or do they just choose not to respond?

Great question about our insurance company customer reviews! Until this question was asked I never really thought about the insurance companies responding to what people were saying about them.

So to answer your first question, no, we don’t prevent insurance companies from responding to their reviews. The only time we have ever had an insurance company respond to something on our site is when we did an analysis on a PEMCO commercial. (Click here to view that article and response from PEMCO).

It may not be so much that they choose not to respond, it just may be that their company media person has never come across our site before to make an “official” comment.


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Michele Wilmonen

Michele’s first introduction to insurance was working for a major insurance company as a file clerk and a mailroom supervisor in a regional office. She learned insurance directly from underwriters and claims adjusters from questions and also watching them do their job. Since then, she’s earned a number of insurance certifications from the Insurance Institute of America and also a Bachelor’s degree from the University of Idaho. She blogs at Car Insurance Guidebook.

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