Mercury Insurance Customer Reviews
Reviews for Mercury: A California-based Car Insurance Company
Mercury Insurance Group sells auto insurance. Mercury is a Los Angeles, California-based insurer and provides auto and property policies to consumers and businesses. Founded in 1962, Mercury began expanding operations into other states in 1990. They now have offices in Texas, Florida, Georgia, Pennsylvania, and other states.
Mercury Insurance grew their company by writing sub-standard policies where many larger insurance companies didn’t take on higher risk drivers. This strategy has proven successful. Mercury still markets their policies through independent agencies and brokers.
Mercury Insurance Group (MCY) is a publically traded company. Mercury recently followed GEICO’s lead by creating humorous commercials with UFO-ologist, Dr. D.B. Selwick. According to the backstory, Selwick is convinced Mercury is run by aliens from the planet Mercury.
If you have any experience with Mercury Insurance, please leave a review. We appreciate your review, whether it’s good or bad.
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Reviews (6)
E. Kim
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Since 2005, I have switched to Mercury Insurance at the advice of a friend. Hearing grate things about their claims service, and their reduction in premium costs compared to other companies, I pulled the trigger and switched. I couldn’t be any happier. The online quote process was a breeze, automatically emailing the nearest insurance agent to your location towards the end of the quote.
On a sidenote, the premium was outstanding, and I ended up saving over 100 dollars. I always received my insurance ID cards immediately upon the end of every 6 months. Once I got set up, I knew it was going to be way better than my previous insurance company. The agent I was assigned to, always answered my phone calls (address changes, adjustments to premiums, additional people). One minor fender bender I was involved in was smoothly processed. The claims department was friendly, and they gave me detailed instructions on who to see and where to go (body shops, agents, etc.)
Overall I give them 4 stars, and would definitely recommend them to any of my friends and family.
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John S.
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I switched to Mercury six years ago with two teenage sons on the policy. Since 2006, Mercury has paid a total of six claims for accidents my sons have been involved in, and I still have insurance with Mercury. This experience should say everything about an insurance company. They have my highest rating in all areas.
Thank you, Mercury. We have really been taken care of by this insurance company.
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Jennifer
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Prior to getting married both my husband and I had Mercury for our cars. After marriage we combined our coverage and purchased a home…all covered with Mercury. The price for the coverage was great and hasn’t gone up. Our insurance cards always come a few weeks before the previous ones expire and every 6 months we get a mailer including the outline for our discounts.
On a rainy Monday morning I was on my way to work and was rear-ended (luckily my 5 month old was not in the car with me). The rep at the claims department was friendly and took her time with taking my information, referring me to a body shop and processing my claim. We’re coming up on 5 years with Mercury and I’m sure there will be many more years to come!
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Karla K
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My father was living in Florida and had Mercury insurance . He was involved in a serious car accident in 2006 and died 6 weeks later as a result. There was a lot to deal with and Mercury settled the claim for a very fair amount and it was done quickly and efficiently.
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Val
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I do not know why they pay the people that “work” at Mercury Insurance. The adjustors are VERY rude (Jacqueesha/Janeshia/Jalecia/whatever Mills and Antionette Broome- I know you’re not really French LOL!) and they never bother to call you back, even after leaving multiple messages with multiple people. I guess they think that they can ignore people with claims and just hope they go away and don’t have to pay for something that the idiot they insure ruined.
I happen to like my speedy little European car and I didn’t appreciate having to wait two weeks just for Mercury to accept liability for a 4 (yes, 4) car pile-up that some stupid woman caused. I had to provide my body shop with the police report just to get Mercury to accept liability, otherwise they wouldn’t have. Also, the supervisor (Sherri Welch), yeah, she leaves work at 3:45 in the afternoon. These people do not live in the real world and they have a hard time relating to those of us who do.
I would never purchase Mercury Insurance myself and I will do my best to discourage anyone I know from doing so. Also, if you get into an accident where someone has Mercury, be prepared to want to rip your hair out.
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Todd
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Mercury is the scum bag of all insurance companies, I’m not a litigious person, wish I was, had I’d known how bad Mercury is I would have hired an attorney immediately. Now it’s too late as Mercury knows the game better than we do. If you have a claim against Mercury, don’t waste your time attempting to negotiate with them, they know you don’t stand a chance. The system is tilted to the insurance companies and the lawyers (in Calif,) no way do you .. the consumer get treated fairly……good luck
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