Liberty Mutual Customer Reviews
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Founded in Boston in 1912, Liberty Mutual has been selling auto insurance since the days of the Model T. Instead of advertising with spokespeople or cartoons, they stress responsibility as their core principle. You’ve probably seen some of their car insurance commercials.
Liberty Mutual has offices in 45 states and is still headquartered in Boston, Massachusetts. If you’ve have or had Liberty Mutual insurance, leave a review about your experience – good or bad. To see reviews for a different company, checkout these auto insurance reviews.
Reviews (23)
Brian
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We have had this specific policy from Liberty Mutual for 45 years now. I can tell you that this company is with you every step of the way and will bend over backwards to help you. Recently, one of our vehicles was involved in an accident and Liberty handled the claim like a true professional. A deer ran in front of the car at 70 mph on the highway, but somehow did not total it. Liberty arranged for the car to be fixed at a prestigious collision repair center and provided us with a new rental car. The best part is they did not raise our rates at all. It was very easy to put a claim in and when we got the car back, it was good as new. A few weeks later, we noticed that the A/C was blowing hot (this is a new vehicle keep in mind) and we contacted Liberty, who told us to take it back to the same shop. They determined it to be a defect from the repair and replaced the A/C unit at absolutely no charge. Liberty Mutual was very helpful every step of the way and I am very glad to have them as my insurance company. They are professional, courteous and have great rates. Not only that, but they will pay you more than any other insurance company when you need it most. We are satisfied and will continue doing business with Liberty Mutual for all of our auto insurance needs.
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Mike Clark
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I recently had an Auto Flood claim with Liberty Mutual. I read the reviews by others, and was very concerned. Boy, was I ever wrong!! You probably won’t believe this about an Insurer, but a few days after we had come to an agreement on a Value for my flooded Volvo, which I felt was rather low, I recieved a call asking if they could review my cars evaluation, which had been done by an outside agency. After two days, they added nearly $500 to my agreed upon settlement! How can that be??? An Honest Insurance Company!! My hat is off to Liberty Mutual, and to there great staff. Thank You Michael, Vicky, Camerena, Julie; and Latham for going the extra mile with my claim. Tell your employer that I’m a Customer for Life, and whatever you guys are paid, it’s not nearly enough!! Thanks again, Mike C. in Rockaway Beach, Oregon.
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c loving
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I absolutely love Liberty Mutual insurance, I have them for both home and auto. My twenty year old daughter was recently involved in a hit and run accident. Liberty Mutual guided her through the process of reporting the accident including calling the police. After making sure she was not injured and didn’t need medical attention, they had her car towed to the nearest certified body repair shop that day and had her in a rental car in less than an hour.
Liberty Mutual continually called both her and me to keep us in the loop of everything that was going on during the repair of her car. When the car was repaired, she went to pick it up, the shop overcharged her on her deductible. Liberty Mutual called the shop (on a Saturday) and informed them of their mistake. My daughter had the charges removed immediately. Even after the process was over they called both me and my daughter to make sure we were both happy with the workmanship of the repair, and to make sure that there was nothing else that they could do to help us. It is not often that a person will give out their cell phone number, but my daughter was so scared after the wreck, that the lady helping her give hers in case she needed anything after she was off work that day.
This company truly cares about their policy holders and it shows all the way down to the customer support team.
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