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Insurance Company Not Behaving Itself?

Written by Michele Wilmonen. Posted in Ask An Insurance Question Last Updated: 01/31/2016

Q: What if my insurance company wrongly assigned fault to me & then reversed its decision upon investigation by the insurance commission? They also used my uninsured motorist coverage to settle medical claims when I had medical payments coverage. Their subrogation division then sent me a letter saying they were unable to recover from the responsible party insurance company.

A: First, you need to see if you can’t get a hold of a claims manager to get an explanation for all of this. Tell them that you wanted to talk to them first to get it sorted out before going to the insurance commissioner again about the same claim.

If your insurance company refuses to help you and things just don’t seem right still, it’s time to call the commissioner again.

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Michele Wilmonen

Michele's first introduction to insurance was working for a major insurance company as a file clerk and a mailroom supervisor in a regional office. She learned insurance directly from underwriters and claims adjusters from questions and also watching them do their job. Since then, she's earned a number of insurance certifications from the Insurance Institute of America and also a Bachelor’s degree from the University of Idaho. She blogs at Car Insurance Guidebook.

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