Horace Mann Insurance Customer Reviews
The Horace Mann Educators Corporation was founded in Springfield, Illinois in 1945, where it is still headquartered today. It was originally started by two teachers in that area and today still remains an insurance company for educators.
When the company was first started it was named the Illinois Education Association Mutual Insurance Company, but was later changed to Horace Mann. This name change was in honor of the “father of the American public education system”.
Today Horace Mann Educators Corporation currently writes insurance under the company names of:
- Horace Mann Insurance Company
- Horace Mann Life Insurance Company
- Horace Mann Lloyds
- Horace Mann Property & Casualty Insurance Company
- Teachers Insurance Company
If you have had insurance through Horace Mann Educators Corporation, leave a review about your experience, good or bad.
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Reviews (12)
Dan Lauritzen
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Wow! THIS IS THE ABSOLUTE WORST COMPANY IT HAS EVER BEEN MY DISPLEASURE TO USE FOR ANY REASON!!! I had an accident 24 days ago in a car I bought 2 months ago. The state police report states that it wasn’t my fault. A lady pulled out in front of me. It took Horace Mann 23 days to tell me that my car was totaled. It took Progressive 2 days when I had an accident many years ago, and they had a check in my hands for the actual value of the car within the week. I’ve been renting a car this entire time on my own dollar until they decide. Just today, Horace Mann sent me my settlement price of $17,000. I bought the car for $21,000 just 2 months ago, and it’s listed on Kelly Blue Book AND NADAguides for $20,350. Where are they getting that price of $17,000? In the last 24 days, I have had 6 different people calling me from the company handling the claim. I don’t who is who anymore. I just called all 6 of them on a Thursday at 1 pm and nobody is answering their phones. In fact, whenever I’ve called anybody in the company (at least 30 times over the past 3 weeks), nobody has EVER answered their phones. They might call you the next day, but sometimes 2 days. Even though the accident wasn’t my fault, they have never offered to get money from the other insurance company to pay for my rental. I’m now $4,000 in the hole with no car. Please find another insurance company! Don’t try to save a buck. These guys are HORRIBLE!
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david c
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I have been dealing with horace mann for almost 2 months now for a fender bender. Every time i call i get a message saying to leave a message and claim number and we will get back to you. To me thats not good enough. Ive been with progressive prior(still am with motorcycle). (Wife switched without me knowing) So i have an at fault fender bender. Was estimated 5 days for repair. Got my car back unsatisfactory repair results(which isnt there fault i know) it took forever to get anyone to talk to. When u do the associates talk over you and dont care what u have to say. And if i miss there call good luck on getting anybody till the next day. I had horace mann on the line with me and conference called progressive. I prove the point to them that I got a hold of an agent in 3 minutes with no issues. i would give them no stars if it was possible
Because now im stressed and i shouldnt be… thats why i pay for full coverage. All in all they think they are trying there best but that really isnt good enough. In this case u get what u pay for. Dont save with these guys because its not worth the headache when u have to file a claim. Im personally going back to progressive pay more (for what i know now is excellent service)and be happy paying more just to have the peace of mind that i can reach them 24/7 and get great work done to my car. And stress free communication.
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B Maney
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I have my auto insurance with a company called Horace Mann.This insurance saves you money and is one of the lower cost auto insurance companies out there.If you or your spouse works for a school system you get a really attractive discount as well and they also give discount for home/auto policies.
The customer service is excellent as well.Any time that i have a need to call i don’t have to wait for long before i get someone on the phone and they usually are easy to understand.The people at my local agency are always very nice to me and they know me by name.They are always very helpful and when i need anything they are prompt and really go out on a limb to get things done.The claims service is yet again a very competent and easy to use service.
I had an accident which was my fault after just a week of taking out the policy on my van and expected to really get the run around but they were right on it.I got a call a few weeks after the accident and the lady from the claims service just asked me a few questions and told me that everything was going to be okay.I did not even have to take a police report to them as they were able to get that themselves.I am really surprised that this is not a better known insurer as they are very easy and enjoyable to work with.This is an insurance company that i would recommend to anyone in need of a good auto insurance without having to deal with the high prices and all the hassles that many other insurance companies out there seem to be made of.
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Roger Flannigan
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I just signed up w/my local Horace Mann agency about 8 months ago. I had to file a claim last month(car backed into me at the grocery store, then left). The entire process was so easy. I was concerned having read some reviews. I actually brought this up to my claims rep. She explained that about 6 months ago Horace Mann had an overhaul of their claims dept. i gotta tell you, it shows!
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Kyle Brown
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Great overall. No complaints!
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Scott
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Have you had to file a claim yet? That is when the trouble begins.
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Garey Knudsen
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If I was a teacher I would give the Horace Mann Auto Insurance Company an F. We are currently in process of getting a claim settled. One of their insured hit our parked car along with two other parked cars in a parking lot. So far, calls made to claims people were not returned, unpleasant customer service, and they generally create a poor impression. I will revisit this site to provide an update based upon how things progress with our claim. I have a terrible feeling, based upon comments from others that this may not turn out well. Thank God we have State Farm insurance to go to bat for us if things don’t go well. If I am wrong, I will revisit this site and upgrade my rating.
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liz
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This company is the worst ever!! i usually dont do this but i just had to say this because of an experience i had with this company. you are right! they are pure evil. I got into an accident with on of thier customer because she run the stop sign. They are telling me its a 50/50 because i did not take the necessary precaution to prevent the accident.. i never knew such evil existed and their customer service is the worst ever! i wouldn’t mind joining a campaign against this company so that no one does business with them
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paul
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Horrible experience so far! one of their insurers hit me while parked. Irronically it was right outside the insurance office and the HMann agent saw the accident happen. Gave me a claim number and then I get the damages estimate by the location he tells me to go, then I don’t hear anything for weeks. I call, leave a message, email, nothing. Then I get two letters stating nonsense in the mail. ? I finally talk with John from their claims and he starts asking me questions that he should know! He says he will get back to me, but that was hours ago. What a shady place to work with. NEVER could recomend them because they don’t give a crap about the customer and take their time in doing anything. I have a feeling they are going to cause more issues, so i’m a day away from filing a complaint with the attorney general. I have a call out to his manager, so we will see what happens. My advice, AVOID this insurance at all costs!
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Steve
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We currently have auto insurance through Horace Mann insurance and I have had numerous problems with them. It took them a WEEK to get the insurance to the dealership and were jerks about the whole thing and I call for information on my policy and are the rudest people I have ever spoken to and their policy is the worst and wayyy too high! They cut you off in the middle of talking and hang up and are just rude the whole time! I have been with them for a month and I am about to switch and I WILL NOT EVER recommend them to anybody and I will not ever go back to them!!!
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Tim Jones
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I am currently in the process of trying to file an auto claim under the uninsured motorist portion of my liability policy. The entire process has been a sham. The agent did not return my calls for over 10 days. The appraised valuation for the lost vehicle bordered on fraudulent. Horace Mann was working with the appraiser. Of the 28 comparable vehicles that they used, only 3 had less miles than my vehicle. 6 of the comps had no odometer reading listed and 7 others had over 180K miles. My truck had only 106K. I will need to spend over $1500 out of my pocket to even come close to getting a similar vehicle than the one I lost. Keep in mind, the uninsured party crossed the center line and hit me head on. I am insulted by the representation provided by the claims department. I shudder to think what would happen if they were representing me if I happended to be at fault.
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Sarah M.
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I currently go through Horace Mann for my auto insurance. I find that the premiums for this insurance are much lower than what I paid with the company I had used previously. Not everyone is eligible to purchase auto insurance from Horace Mann. I work as a teacher and they offer insurance to all members of the New Hampshire Teachers Union. I also receive a reduction in rate by purchasing my renters insurance from the same company. I have not had any poor experiences when dealing with the company itself or with my own personal agent. It was very convenient to sign up for the insurance. The agent for our school district came right into the school during lunch time and during teacher’s planning periods. He was very informative at our meeting and laid out every option I had without pressuring me into buying a plan I didn’t need just to ge the higher premiums. The agent was able to pull up the premiums and coverage I already had with another company to compare costs and show me all of the possibilities. I have been a customer for 6 years and in this time period every time I have had to contact either the company itself or my agent, I have been very satisfied with the service I have received. I have only had two instances when I needed to file a claim with Horace Mann. Last year my car was broken into and over $2000 worth of personal items were stolen ( it was Christmas and I had gifts in my car). Horace Mann not only covered the cost of the damage to my window, they reimbursed the money for the value of what was taken from my car. This was given to me in time to replace the items that were stolen for the holiday. The second time I needed to file a claim with Horace man was when I was rear ended my another vehicle and they were trying to blame me for the accident. It was nice having an agent who went to bat for me and made sure the blame was placed with the proper party. In a stressful situation it is important to know that you can count on your insurance company. I had no worries about what the outcome would be because I knew I had a competent agent handling my claim know that as long as I am eligible to carry this insurance, that I will never switch to a different company. The level of customer service is leaps and bounds above the rest!
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