Saving Money With GEICO in Kentucky

GEICO Customer Review from A. Polston in Kentucky

One Happy GEICO Customer in Kentucy

Overall, I’ve had a positive experience with Geico insurance. I signed up with Geico after leaving my previous company due to terrible customer service. I was involved in an accident that was not my fault and was treated very poorly by the company. The rates at the old company had continued to escalate year after year even though I had a spotless driving record without any tickets. After the accident, I decided it was time for a change.

I shopped around for quotes and decided on Geico. The rates were much better than the previous company and I couldn’t pass it up. I knew they couldn’t be any worse than my previous company so I didn’t have a lot to lose. Luckily, I received several discounts for my car having air bags, an alarm system, etc. They even gave me a discount simply because I wear my safety belt.

Switching was relatively easy to do also. At first, I was a little worried about the service because Geico is such a big nationwide company. I thought by being a large company, there was a chance the customer service would be lacking. However, every time I have called customer service their responses have been prompt and courteous. I have only had to call them three times since signing up, but was happy with the service I received each time. The last time I called, a very nice lady on the phone gave me a discount for being a good customer. This further lowered my monthly premiums.

They seem to be a very well organized business with professional customer care at the heart of their business model. I also enjoy the convenience of being able to pay my bill automatically online. Because of the hours I work, paying by mail can sometimes be a hassle. My old company didn’t even offer online pay. With Geico, my insurance premiums are automatically deducted from my checking account. I can view my account status online and chat with customer support. You can even report a claim online. Luckily, I haven’t needed to file a claim yet, but it does seem much better than waiting on the phone for an hour to speak with someone – like with my old company.

Overall, I’m very satisfied with Geico. I would certainly recommend them to a friend or family member. I’m even considering using them for my home insurance too. I’m very happy with Geico.

– A Polston, Kentucky
October 14, 2009

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