Wawanesa Customer Reviews
Wawanesa Mutual Insurance Company is a Canadian insurance company that currently does business in California and Oregon. They started as a mutual insurance company for farmers in 1896. The name comes from their town of origin, Wawanesa, Manitoba. According to their website, one of their founders, Charles Kerr, hand-wrote their first policy for a thresher.
Since then, Wawanesa Insurance has grown to be one of Canada’s most successful insurance companies with 1.2 million policies in force. If you have had Wawanesa auto insurance, feel free to leave a comment, good or bad.
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Reviews (5)
Randy B
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I have had Wawanesa car insurance for the last 10 years, I have been very happy with their service and prices the entire time I have been with them. They have great customer service and the rates cannot be compared to in my opinion.
I did have an accident last year, which was the first and only one in the time I have had the insurance and it was my fault. My rates did go up slightly because of it, I was a little disappointed that they did go up considering I had never had an accident in the last 10 years. I would guess the same thing would happen with most other companies as well. Shortly after the accident I spoke with a representative and they showed me a couple ways I could save money and now my premium is back to what it was before the accident. Very good company overall. I would recommend that you at least check them out when shopping for Insurnace in California.
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Anna A
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They handled my car claim above my expectations, but the medical claim was a nightmare. They were shady and manipulative in their handling my medical from the get-go. After having great adjuster for my car, I knew I was going to get screwed by the way the medical claims adjuster was trying every angle not to pay my claim, and she succeeded through deceptive practices. She was like a wolf in sheep’s clothing, pretending she was on my side working for me, but in actuality was using my trust against me. She uses people’s ignorance to manipulate people, and never fully informs people of their rights. She only intimidates and uses information that can used against people. NEVER AGAIN!!! Her conduct discredits all the good that came from the car claims adjuster because it reflects the entire company, not just a department. They treated my car better than they did the person driving it and paying the insurance premiums.
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Todd Taylor
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Up until today, I thought they were fine. However claims department just screwed my over.
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Anna Heaslet
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I have been given partial denial for repairs on my vehicle that are the result of indirect damage from a car accident on 3/29/11. The damaged part on my car is the engine control module, which in Mitsubishis, is not a part that usually ever has to be replaced. I have spoken to all 12 Southern california Mitsubishi dealerships from San Diego all the way up to Long Beach, and not one had sold one of these parts in more than two years, if ever. They also all say that this is a very reliable part in an eclipse, but that the violent jolt of the impact can cause serious damage in computer parts like these, and that there is no way that the damage was a coincidence. The adjuster is saying that it is a coincidence that the control module was damaged at the time of the accident, and that it was just mechanical failure. He actually told me on the phone that, “we shouldn’t have to pay for that, its expensive!” It took me 25 days from the first and last time that I spoke to my first adjuster John Hearst to get ahold of anyone at Wawanesa regarding my claim, no one would even return my messages. My car has been sitting in the shop in pieces for 20 days.. in pieces just sitting there. It took 13 days of the car sitting in pieces to even get the first partial denial. The manager of the collision center that my car is at has taken over handling my claim on their end, and completely backs me up. The adjuster says that he is denying this repair “based on my opinion, and my opinion is final unless you decide to take it to the next level.” Well, I am a licensed insurance agent working for Farmers Insurance, and I know my rights, and have proceeded to take this matter to the next level because this has definitely reached bad faith claim status. All that I asked was to be treated fairly and have my car restored to the same condition it was before the accident, which is my right as stated in my Wawanesa Policy. Neither has happened with this company, and I am very sorry I hadn’t switched to Farmers before this accident, because none of this would be happening right now.
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Ann
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I have had Wawanesa for 17 years and never had to use it. I finally had to file a claim recently for a minimal repair. I did exactly as I was told to do and got a quote from their service provider. Their provider and my mechanic only varied in cost by approximately $60. Suddenly, my adjuster looked into the repairs from their same provider and somehow talked them down to half the cost, using cheaper, not the same dealer parts. Then they said they would not cover the cost of us using our regular mechanic since they found cheap products elsewhere. Then, when trying to contact a supervisor on the issue, it took her a week to get back to me and she had an ATTITUDE! She was not apologetic for waking up my baby by calling 6 times in row while I was trying to put him to sleep. She was also defensive of the adjuster rather than helpful with me. Now I understand why they are so cheap. Paying a bit more money a month is worth peace of mind, good service, and dealing with nice people. I am dropping Wawanesa. I am appauled by the attitude of the supervisor. The adjuster spoke like a cars salesman, “I’m saving you money and I’m saving us money.” Nope. You’re not saving me a penny. The cheap comes out expensive in the end. Rudest, most non-helpful company ever.
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