Comments on: USAA Customer Reviews

By: Julie O.

Julie O. — Wed, 28 Jul 2010 03:58:19 +0000

My overall experience with USAA as an auto insurance company has been very positive which is why I tend to go back to them time and time again. Their website is easy to use and their agents are friendly and helpful. Many times I had to send emails through the website to ask a question and I always got a quick response, usually between one to two business days. They have a fairly easy website to use and offer multiple policy discounts. This helped save me a bundle when I purchased my new home.

Unfortunately, a year ago, the cost of my homeowners insurance went up so drastically that it was not wise economically to stay with USAA. I had to search elsewhere for an insurance company that would give me a better deal for both of my policies. I use USAA for their banking services so every six months, I return to the auto insurance quote section to see what they can offer me! So far it has not been good enough to switch back but I do believe that they offer exceptional customer service.

By: brenda

brenda — Thu, 17 Sep 2009 21:18:20 +0000

It’s the best insurance that u can get.

By: R C Wilson

R C Wilson — Sat, 25 Jul 2009 07:42:37 +0000

I had USAA when I was rear ended by a ( .292 blood alcohol level ) 21 year old drunk driver traveling at 80 to 90 mph. I spent a month in the hospital. USAA paid the 400K claim. It took time due to the
amount but they did not hassle me about the settlement as I had a 250K plus medical bill.

I highly recommed USAA…

By: Dan Robison

Dan Robison — Wed, 20 May 2009 21:14:10 +0000

I have had good experices with USAA auto coverage, but beware of their home owners coverage.

In March 2009 my roof was damaged by hail. The hailstorm was documented by the National Weather Service and USAA does not dispute the damage was caused by the hail. USAA sent an adjuster who says the roof is a total loss and must be replaced.

I have a 2% deductible on hail damage and the last appraisal on my home (this year, 2009) put the value at $158,000. That should make my deductible about $3,160, but USAA says my deductible is over $6,000. They say their figure is based on something they call Comprehensive Replacement Cost and that if my home were a total loss it would cost $306,000 to remove all debris including the foundation and completely rebuild it from the ground up.

Coincidentally their adjuster estimates it will cost right at $6,000 to replace the roof so that lets USAA off the hook and they are saying they will not pay one penny to help replace my roof.

Why they base my deductible for hail damage to the roof on the cost to completely remove my house, including the foundation, and completely rebuild it from the ground up does not make any sense to me. The only way it makes sense is if it is USAA’s way of avoiding paying any claims for roof damage and just accepting not taking care of their customers.

Beware, they’re doing it to me and I’ll bet they’re doing it to all their customers. If you have USAA insurance you need to check with them and seriously think about what happens if you need to fail a claim. If they can base your deductible on any figure they come up with rather than the actual value of your home, what’s to stop them from adjusting that figure as necessary to avoid paying any claim?

I’ve talked to several other insurance companies and am in the process of getting quotes to change insurance, but they ALL say they would not base the deductible on some imaginary future total replacement cost, but on the actual current value of the home.

I understand I have a deductible and any insurance company is not going to want to bear all the cost of repairing damage to my home, and in the past when a few shingles have blown off I’ve just gotten up there and replaced them myself, but for the cost of replacing my entire roof to be just under what they’ve inflated my deductible to be seems calculated and premeditated.

By: Nicholas Sammy

Nicholas Sammy — Sat, 04 Apr 2009 17:18:13 +0000

I am continuaously looking for a better priced company but have yet to find one. I have used them for an accident that was not my fault, got three price quotes, and was sent a check for the average quote within days. They are exceptionally friendly and very knowledgeable in their field. I have asked how I may reduce my rates and they come up with alternatives, some I used and some I didn’t. I have used their roadside assistance for a flat tire with quick service. They also give me a rebate check once a year. I choose to paperless billing and automatic monthly payments. Because my payments are paid automatically, I do not have to pay extra fees for monthly payments. I get discounts for having homeowners insurance with them, and multi vehicles, and low travel miles to work.

By: Rik vZ

Rik vZ — Sat, 20 Dec 2008 04:40:44 +0000

Being in the Air Force, the first thing you are told about after you get done with Basic Training is about USAA, mostly for banking, but also for their other services, which includes Auto Insurance. The reason for this is because of how good they treat their customers. I can personally attest to this, since every time I call they have been great to work with and very friendly, they truly sound like they enjoy what they do and are there to help you. I called because I had a rock go through my sunroof which needed to be replaced and even though it was not under my coverage they had a list of suggestions I had not even thought about, in turn the sunroof was fixed for under $100. Going above and beyond!

By: S. Rau

S. Rau — Fri, 05 Dec 2008 04:42:13 +0000

USAA is a great auto insurance company. In my opinion, their rates are very reasonable, but their plans still provide great coverage. The only complaint I would have is their towing coverage. When the timing belt on my car went out about 40 miles from home, they would only pay towing to the shop nearest where my car broke down, which was 38 miles from home. I had to pay the difference, which equaled 38 miles of towing and nearly two hundred dollars. Other than that experience, I am very pleased with USAA. Their customer service is fantastic. Their website is very simple to navigate, which makes it so much easier to add cars to my policy or take them off if I sell them. I can print off my proof of insurance right from the website, so I don’t have to wait on it to come in the mail or take the time to go to an insurance office. In my opinion, USAA is a fantastic insurance provider.

By: Nina H.

Nina H. — Tue, 02 Dec 2008 12:54:48 +0000

One time I accidentally drove my Volvo into a flooded street. I somehow managed to get through the puddle, although my car was severely water damaged and had two inches of water in the passenger compartment. The electronics were damaged and the car would barely run. I had it towed to a local repair shop and called USAA.

They were supposed to send an adjuster in within 48 hours, but it ended up taking them two weeks just to get someone out there. We were surprised, because we’ve always been happy with their service. They said they didn’t have enough claims adjusters and had to use subcontractors, in the meantime my case fell through the cracks. Once the adjuster looked at the car, it was only a week until the claim was resolved to my satisfaction. We still feel they are an excellent company and have some of the best rates available.

Update:

We decided we don’t want our 19 year-old son (who doesn’t live with us) on our policy and USAA automatically added him without their being asked to. They said it’s their policy to add eligible drivers to existing policies. My husband is still fighting with them and they haven’t made their decision as to whether or not he will be added against our will.
My husband advised the representative that we will switch to Liberty if they persist in this idiotic course of action.

We are becoming more and more disenchanted with USAA.

By: Brandon D

Brandon D — Wed, 19 Nov 2008 04:40:58 +0000

My wife and I have been with USAA for several years and are quite satisfied with our policy. First, their rates are very competitive even though we have had a few claims with them over the years. The claims we have submitted have always been handled quickly and professionally with none of the hassles I have experienced with other insurance companies.

For example, they do an excellent job working directly with the body shops, rental car companies, etc. to which keeps the claims process stress-free for us. The USAA website allows you to do a number of things such as bill pay, policy changes, access insurance cards, etc., but navigation can be a bit complex. Just a few weeks ago, I tried to change a credit card we used for billing and gave up in frustration. In the end, I have no major complaints with USAA; you cannot go wrong with them if you are qualified to join.

By: Laura H

Laura H — Mon, 17 Nov 2008 03:39:10 +0000

We have had USAA as our auto insurance company for several years and are very happy with them. They have great rates (we have compared with other companies) and are very responsive whenever we have called them with a problem.

In addition, we get a good driver discount (in the form of a cash rebate) if we go for a certain period of time without a claim, which I think is just great. Whenever we have had to file a claim it has been handled very quickly, thoroughly, and to our satisfaction, we believe they have been very fair in their dealings with us. We currently have three vehicles insured through them, and the price is very low when compared with the competition. We have no complaints to report, USAA has worked great for us.