Comments on: Progressive Customer Reviews

By: Elizabeth H.

Elizabeth H. — Tue, 01 Dec 2009 02:29:22 +0000

I think overall I would rate Progressive as okay. I was involved in a fender bender and they took care of my claim quite quickly. They had someone come and assess the damages to my car the next day and my mechanic was paid in a timely fashion. The problem with them that I did have is when I called them for things like payments. It was hard at times to reach them. I don’t like to call a place and have to press 1 for this and 2 for that and then have to wait for a long time. Average wait was about 20 minutes for me. After that accident they jacked my premiums up so high it wasn’t even funny. I’m going to be finding a new car insurance company VERY soon.

By: D. Warchol

D. Warchol — Fri, 18 Sep 2009 01:59:56 +0000

I bought a used car (2003 Nissan Maxima). I needed to get it insured so I went online and decided to look for a insurance company that would be affordable. I looked at a couple and Progressive looked the cheapest. I was amazed with my rate because on my old car I was paying $200/month but Progressive quoted me $75 per month. I insured my car online with a policy that would pay for my car if I crashed it at my fault. I used a credit card to pay and sign up for insurance. I got confirmation emails from them saying everything is all set.

A few days later I received a letter from them with my insurance card. About three weeks after I first insured the car I crashed it and totaled it. I was in a little shock about what had happened so I decided to wait a couple days before I deal with the company. I called them about it around two days after the accident and they informed me that I was never covered because payment on the credit card never went through. I talked to some guy with them and he said that there is nothing that they can do. They said I was never covered and I was driving without insurance all this time. I was outraged. I am going to hire a lawyer and see if I can sue them. I don’t recommend Progressive. They are cheap but in the end it’s not worth it.

By: V Strand

V Strand — Wed, 16 Sep 2009 03:11:21 +0000

My insurance company is really good when it comes to customer service but then again there prices are not as great as people may think they are. I have not been involved in an accident so I can’t say if there any help when it comes to that. When I first signed up they gave me my Id cards very quickly and I paid through the internet. I never had to speak to an agent more than once when I had a question. I prefer a company I don’t have to see in person and I like the idea of contacting me through electronic consent.

By: Michael

Michael — Fri, 15 May 2009 19:08:10 +0000

I’ve been extremely happy with Progressive. I did my definite fair share of shopping, calling every single insurance company I could find and different agents in the area. I’m saving $150 a month with a low $250 deductible than any other car insurance company with a $500 deductible. If I were to have a higher one with progressive I’d be saving even more! Not to mention the great prices I got, the service has been great I haven’t had to file any claim but I like to keep tabs on whats going on and if there are any new discounts to be had like the paperless discount that sends you emails of statements instead of paper statements. Saves $10 extra bucks a month! Every little bit counts!

By: Jennifer Crowe

Jennifer Crowe — Tue, 05 May 2009 04:17:56 +0000

Progressive is the best auto insurance company to me. They are very quick. They come out within 24 hours to check the damages from a car wreck or any other claim. The person that comes out is always friendly and is there to help you. When you make a claim it is so easy. You call and then you go throuth the process. You normally get the money within 72 hours of the wreak for the repairs on the car. unlike other places it takes over a month. They will come to you to look at the damage no matter where you are at. They will call you and you tell them where you are at and they come out to you. That makes them the best in my eyes. I will contuine to use progressive for years to come. They are just really great. You can also change you policy 24 hours a day.

By: M. Stokes

M. Stokes — Wed, 01 Apr 2009 02:32:34 +0000

I have been insured with Progressive for the past few months and so far I have been very pleased. I have not had to file a claim yet but when signing up they made the process so easy. The customer service rep was very polite and answered all of my questions and they also saved me $800 from my previous insurance company. I got my information in the mail in a few business days. The only thing I found confusing was the sheets they needed me to sign and send back because they weren’t clear about that on the phone. But once I figured it out it was really very simple and I was ready to go. I had my insurance card in the mail in just a few days and I was ready to go!

By: Shalini M.

Shalini M. — Tue, 23 Dec 2008 12:47:20 +0000

I am extremely disappointed with progressive. I have been with them for 10 years and I was treated as if I was not a valuable customer to them. The customer service was horrible and dealing with my claim took forever. In my accident, the other driver was given a ticket and sited for breaking a law yet progressive decided that it was both of our faults just because they wanted both of us to pay the deductible. I didn’t even break one law. They do not treat you fairly.

By: Casey O

Casey O — Thu, 18 Dec 2008 04:53:15 +0000

I have been using Progressive auto insurance for a year now. I have had no problems at all with the insurance company. To me their rates are fair and I saved money switching from Geico to Progressive. It is all extremely convenient to use.

Everything is done right online. I haven’t had to talk to a customer service representative or sit on a phone since I made the switch. I was quoted online, received my temporary cards online and my payments are deducted straight from my checking account. Your packet and permanent cards are sent to you by mail, and if you ever need a document you can print it right up at your convenience.

I must say though, the only thing that kind of irks me about Progressive, is it is a six month policy. So every six months your policy expires you have to get new cards, and are risking your rates going up. I have had no accidents or violations since I have been with them, and after my first six month policy my rates did go up by two dollars a month. I always thought the older you get and if your violation free your rates should go down. This hasn’t made me want to switch from them though.

Their website is very easy to navigate and get quotes, they even tell you if there are recalls on the vehicles you have insured with them. All in all I would say this is a great and convenient insurance company to use.

By: Char W.

Char W. — Sat, 13 Dec 2008 23:07:51 +0000

For the most part I like Progressive and am happy to switch to them as long as their price is the lowest. I have had some problems though. First is that their website is very difficult to navigate once you have gotten insured. Also I have had difficulty with them giving proof of insurance in the state my car is registered in as opposed to the state I am driving in.

By: Brent D

Brent D — Sat, 22 Nov 2008 22:32:34 +0000

I started with a Progressive policy for my motorcycle over 10 years ago while my cars have always been with a different company (I think progressive either didn’t offer car insurance for me or it was too expensive, I don’t remember). About 3 or 4 years ago, I switched all of my car insurance coverage over to Progressive also. So far, I haven’t had any problems with them at all. My rates have been steady, although they did increase a bit when I turned 40. Claim wise, they’ve been pretty good. The only claim I’ve put in was for a cracked windshield. I was able to get most of my policy information online and scheduled a glass company to come out and replace it. It was completed without any problems or paperwork.