Comments on: Plymouth Rock Customer Reviews http://www.carinsuranceguidebook.com/plymouth-rock-customer-reviews/ What Your Agent NEVER Told You Thu, 29 Jul 2010 15:31:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: P Brown http://www.carinsuranceguidebook.com/plymouth-rock-customer-reviews/comment-page-1/#comment-120 P Brown Tue, 27 Jan 2009 03:51:53 +0000 http://www.carinsuranceguidebook.com/?p=665#comment-120 I have used plymouth rock for years. Well vacationing in california I was attacked by a person who scrapped up my vehicle very badly and cut a hole in my convertible top. After going to the police, I called plymouth rock and the representative that handled my call was very pleasant. She took down all my information and opened my case. Within a matter a days plymouth rock had investigated the claim and cut me a check IN CALIFORNIA. needless to say I was thrilled at such a fast and speedy service. However, a year or two later I had the complete opposite experience. Well on another vacation my vehicle caught on fire due to an engine malfunction. I cleary saw flames shoot below the vehicle and it even melted my door panels. I again called plymouth rock who finally after several days of me being stranded out of state the FINALLY sent an appraiser. another week goes by and they decline my coverage as a "rusted out catalytic converter" with NO FIRE DAMAGE and REFUSED TO PAY. Im from a cold weather state so they thought they could get away with it. too bad my car is always garaged winters. Just goes to show you it can be hit or miss. It all depends on how competent the individual rep assigned to the case is. I give them 3 stars because they did there job good 50% of the time. I have used plymouth rock for years. Well vacationing in california I was attacked by a person who scrapped up my vehicle very badly and cut a hole in my convertible top. After going to the police, I called plymouth rock and the representative that handled my call was very pleasant. She took down all my information and opened my case. Within a matter a days plymouth rock had investigated the claim and cut me a check IN CALIFORNIA. needless to say I was thrilled at such a fast and speedy service.

However, a year or two later I had the complete opposite experience. Well on another vacation my vehicle caught on fire due to an engine malfunction. I cleary saw flames shoot below the vehicle and it even melted my door panels. I again called plymouth rock who finally after several days of me being stranded out of state the FINALLY sent an appraiser. another week goes by and they decline my coverage as a “rusted out catalytic converter” with NO FIRE DAMAGE and REFUSED TO PAY. Im from a cold weather state so they thought they could get away with it. too bad my car is always garaged winters. Just goes to show you it can be hit or miss.

It all depends on how competent the individual rep assigned to the case is. I give them 3 stars because they did there job good 50% of the time.

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