Plymouth Rock Customer Reviews
Plymouth Rock Assurance Corporation, aka Plymouth Rock Insurance, is a Boston-based insurance auto insurance company serving New England states. Named after the famous rock the pilgrims landed on in 1620, the company has only been selling car insurance since 1982.
| Overall Rating |   |
| Price |  |
| Service | |
| Claims | |
Reviews (14)
P Brown
| #
I have used plymouth rock for years. Well vacationing in california I was attacked by a person who scrapped up my vehicle very badly and cut a hole in my convertible top. After going to the police, I called plymouth rock and the representative that handled my call was very pleasant. She took down all my information and opened my case. Within a matter a days plymouth rock had investigated the claim and cut me a check IN CALIFORNIA. needless to say I was thrilled at such a fast and speedy service.
However, a year or two later I had the complete opposite experience. Well on another vacation my vehicle caught on fire due to an engine malfunction. I cleary saw flames shoot below the vehicle and it even melted my door panels. I again called plymouth rock who finally after several days of me being stranded out of state the FINALLY sent an appraiser. another week goes by and they decline my coverage as a “rusted out catalytic converter” with NO FIRE DAMAGE and REFUSED TO PAY. Im from a cold weather state so they thought they could get away with it. too bad my car is always garaged winters. Just goes to show you it can be hit or miss.
It all depends on how competent the individual rep assigned to the case is. I give them 3 stars because they did there job good 50% of the time.
Reply
M. J. Bradley
| #
I was with Plymouth Rock for years when I lived in Massachusetts. I had no issues with them at all! You never really know how good your insurnace company is until you have a claim. I had a claim that was filed resulting from damage discovered when my car went into the dealership due to a recall. I was told I have extensive damage to my rims.I knew nothing of the damage to my rims and the mechanic said that it looked like someone had tried to steal them and there was several thousands of dollars in damage. I expected to have a hard time with the claims process, because there was no accident and I had no idea how the rims were damamged. Much to my delight, Plymouth Rock inspected my vehicle, spoke to the mechanic at the car dealership and paid them directly. All I had to pay was my $500 deductible.
Reply
Richard Goguen
| #
my vehicle was hit by a PR policy holder. The driver admitted fault and offered to have a relative fix the door of my truck to avoid the ins. co. I opted to report it. Plymouth Rock will not pay full price, stating both drivers were at fault. In dealing with this company, they are very unprofessional. They are the typical ins. co. that takes the payments but refuses to pay out when they are supposed to.
Basically they are a bunch of thieves no different than someone who commits robbery. I would not have this company as my ins. co. under any circumstances
Reply
Sonia Arruda
| #
Thankfully I am not a PR policy holder, but the other driver who backed out of his driveway on an icy street right in front of my vehicle is. Two weeks later, we are still getting the run around about a rental so when I called to express the inconvenience of trying to fit our family of six into any smaller vehicle I was told “sorry you have a big family”…excellent customer service, right? We are finally being faxed the paperwork to fill out in regards to “our” version of the accident even though the police report has statements from both operators. Wonderful stalling tactics!!!
Reply
Chris Trupiano
| #
I’ve been a plymouth rock customer for years never any problems untill lately! i was on vacation in california and my vehicle was stolen. i reported to the police when i came home and plymouth rock not only denied my claim but left me with a car with over 10k in damages and appraisal fees, storage fees and rental fees for the vehicle after they had totaled it and then gave it back to me. so because they told me it was totaled and to leave it at BMW for them look at it. i forgot to mention it sat there for 3 weeks for there lazy employees to look at it also. anyways long story short they almost cost me my job and my sanity. i would never recommend them to anyone i know and an currently getting the rest of my family out of their services.
Reply
Arnov Hazarika
| #
One of the best insurance provider I have ever experience – very competitive rates and smooth claim processing.
Reply
william gallant
| #
I have been with them for 11 years have never had a claim nor have I had any violation in 20 yrs. They increase my premium by $199 .When I called to ask why The girl said rate increase and quite indiferent to that increase. Could care less.
Reply
Cipriana
| #
Worst car insurance ever! I dropped of my accident report and it mysteriously disappeared. When they called to speak to my mother, as it was her car I was driving, they were very rude to her because she does not speak English very well. When I went to drop off the second report, the receptionist made a black and white copy of the pictures I had They were black and white on printed paper and not clear at all, but she insisted I keep the pictures and the copies were just fine.
Whenever you sign up with an auto insurance you want someone who will be on your side and work to make the process after an accident quick and will work to make sure all details are correct. Plymouth Rock did neither. If your looking for a good car insurance agency, these people are NOT the ones you should consider!
Reply
Bel
| #
This is the worst company that any individual would use. Please stay away from them. I was rear ended by one of their insurere and they trying to paly fresh with me and not pay me for rnetal. My car is 3 days old and they want me to take it o a small shop to get it fixed with after marked parts. these people are thiefs and they should not be given business. PLEASE stay away from them.
Reply
Red
| #
Was rear ended by a youngster who when asked didn’t he see me, said he was picking something up off the floor. Not as bad as one my sister had hit her from behind at a stop sign, said he was reading the paper, and he was driving a cab!!!! Holly Molly!
Anyway my guy had Commerce, I have Plymouth Rock (right now am switching back to Commerce – had them years ago, forgot why i switched; could be to consolodate all SBLI, which I have for other insurances)
Long short of it, my PR insurance adjuster came right out and gave me a check. Perfect!. Can’t complain, right? Ended right there – the fun began with the office staff….forget it, mind as well deal with aliens.
No follow through, no nothing, no answer phones, not in office, no answer, don’t know why I don’t have my deductable back, oh let me ask so and so, ok let me give you this number to call, etc etc etc I think it is a one man operation and they need to run around looking for answers.
I finally got my deductable or half of what Commerce paid PR – can’t say how long this will take to rectify only that I better have nothing else to do that day!!!
Dealing with (his insurance) Commerce was great. They called me to say I can have a rental car and where i might go. I declined as i have many people around to help me out..
I hope others with less patience don’t use PR cause they’ll not be happy.
Reply
Theresa
| #
My vehicle was hit by a Plymoth Rock policy holder, my car was stopped and the other car backed into me. The rep is saying that this was half my fault so they will only pay 50% of the rental fee. I did not ask to be hit I just need a rental car to get back and forth to work. The rep assigned to the case was so rude indicating that I was at fault. I am still trying to get them to cover 100% of the rental car. Stay away from Plymout Rock.
Reply
Wendy
| #
Horrible experience in MA. Our parked car was hit by a PR policy holder who was intoxicated in late afternoon. Our insurance company (Commerce) was wonderful, handled our claim quickly and effortlessly. We asked Plymouth Rock about a rental car while our car was being repaired. We received a letter approving the rental, then when the rental car company submitted the claim for $124.98, certainly not a lot of money, PR denied the claim and said they would only reimburse us directly. Will not return phone calls, and even the attempt to send something through “contact us” on their website bounces.
Reply
Gerald
| #
I have had only great experiences with PR who took over my insurance from Prudential who took it from HighPoint. None of these moves caused me any issues. Recently I have had to deal with them twice. Once, my 18 year old daughter’s car was rear-ended and written off by some high school idiot. That was on a Tuesday. I had a check for half the replacement value by Thursday and the remainder the following week. PR handled the claim knowing that it was the responsibilty of the other guys insurance company that would eventually have to pay. Great service and caring employees all asking after my daughter’s condition with apparent true concern. Luckily she only suffered some aches and pains.
About four month’s later I had to make my first every auto insurance claim that was not going to be paid by some other party’s insurance. My daughter had hit a rock in the road and caused damage to the radiator and some other components. Again, they paid within days, provided a rental and helped us select a local repair shop. When the estimate increased by a couple of thousand dollars, after the shop found damage that could not be seen without placing the car on a lift, it was handled between the shop and PR with no hassle whatsoever. I hate insurance companies in general but have to admit, my two recent expereinces have made me a fan of PR.
Reply
NJ
| #
Worst car insurance company ever! Rude, unproductive, and no one has a clue what’s going on. They’re trying to breach their contract based on a driver who doesn’t even live with me, and has their own insurance carrier. They also neglect to mention they’ve been collecting a fee for this driver. I doubt I will ever see a refund for that! I would strongly recommend finding a company who actually knows what they’re doing, and is a little more respectful to their customers.
Reply