Mercury Insurance Customer Reviews
Mercury Insurance Group sells auto insurance. Mercury is a Los Angeles, California-based insurer and provides auto and property policies to consumers and businesses. Founded in 1962, Mercury began expanding operations into other states in 1990. They now have offices in Texas, Florida, Georgia, Pennsylvania, and other states.
| Overall Rating |    |
| Price | |
| Service | |
| Claims | |
Reviews (7)
E. Kim
| #
Since 2005, I have switched to Mercury Insurance at the advice of a friend. Hearing grate things about their claims service, and their reduction in premium costs compared to other companies, I pulled the trigger and switched. I couldn’t be any happier. The online quote process was a breeze, automatically emailing the nearest insurance agent to your location towards the end of the quote.
On a sidenote, the premium was outstanding, and I ended up saving over 100 dollars. I always received my insurance ID cards immediately upon the end of every 6 months. Once I got set up, I knew it was going to be way better than my previous insurance company. The agent I was assigned to, always answered my phone calls (address changes, adjustments to premiums, additional people). One minor fender bender I was involved in was smoothly processed. The claims department was friendly, and they gave me detailed instructions on who to see and where to go (body shops, agents, etc.)
Overall I give them 4 stars, and would definitely recommend them to any of my friends and family.
Reply
John S.
| #
I switched to Mercury six years ago with two teenage sons on the policy. Since 2006, Mercury has paid a total of six claims for accidents my sons have been involved in, and I still have insurance with Mercury. This experience should say everything about an insurance company. They have my highest rating in all areas.
Thank you, Mercury. We have really been taken care of by this insurance company.
Reply
Jennifer
| #
Prior to getting married both my husband and I had Mercury for our cars. After marriage we combined our coverage and purchased a home…all covered with Mercury. The price for the coverage was great and hasn’t gone up. Our insurance cards always come a few weeks before the previous ones expire and every 6 months we get a mailer including the outline for our discounts.
On a rainy Monday morning I was on my way to work and was rear-ended (luckily my 5 month old was not in the car with me). The rep at the claims department was friendly and took her time with taking my information, referring me to a body shop and processing my claim. We’re coming up on 5 years with Mercury and I’m sure there will be many more years to come!
Reply
Karla K
| #
My father was living in Florida and had Mercury insurance . He was involved in a serious car accident in 2006 and died 6 weeks later as a result. There was a lot to deal with and Mercury settled the claim for a very fair amount and it was done quickly and efficiently.
Reply
Val
| #
I do not know why they pay the people that “work” at Mercury Insurance. The adjustors are VERY rude (Jacqueesha/Janeshia/Jalecia/whatever Mills and Antionette Broome- I know you’re not really French LOL!) and they never bother to call you back, even after leaving multiple messages with multiple people. I guess they think that they can ignore people with claims and just hope they go away and don’t have to pay for something that the idiot they insure ruined.
I happen to like my speedy little European car and I didn’t appreciate having to wait two weeks just for Mercury to accept liability for a 4 (yes, 4) car pile-up that some stupid woman caused. I had to provide my body shop with the police report just to get Mercury to accept liability, otherwise they wouldn’t have. Also, the supervisor (Sherri Welch), yeah, she leaves work at 3:45 in the afternoon. These people do not live in the real world and they have a hard time relating to those of us who do.
I would never purchase Mercury Insurance myself and I will do my best to discourage anyone I know from doing so. Also, if you get into an accident where someone has Mercury, be prepared to want to rip your hair out.
Reply
Todd
| #
Mercury is the scum bag of all insurance companies, I’m not a litigious person, wish I was, had I’d known how bad Mercury is I would have hired an attorney immediately. Now it’s too late as Mercury knows the game better than we do. If you have a claim against Mercury, don’t waste your time attempting to negotiate with them, they know you don’t stand a chance. The system is tilted to the insurance companies and the lawyers (in Calif,) no way do you .. the consumer get treated fairly……good luck
Reply
John
| #
I was the victim of a rear-end accident that involved a total of 4 vehicles. I had two passengers with me in the car pool lane on the 605 North freeway. The car pool lane was at a complete stop, I was the third vehicle and a fourth vehicle rear-ended me from behind at full speed, which pushed my vehicle #3 into vehicle #2 and pushed them into vehicle #1. This led to my vehicle being considered totaled. Both I and driver of vehicle #4 had Mercury Insurance. Mercury decided to put both of us at fault to benefit from the raised premiums. They concluded that I was 50% at fault because the rear-end damage of vehicle #2 was high, but did not provide details to the damage cost. They did not make their decision based on all documentation/recorded conversations stating that vehicle #4 was at fault for 100% of the accident as well as the driver of vehicle #4 admitting after the accident that it was his fault and that he was not paying attention. Mercury did not attempt to further investigate the issue at my request, by checking the Engine Control Unit of my vehicle that can indicate that I was at a complete stop until vehicle #4 rear-ended me and created the chain reaction. I then decided to cancel with Mercury for their false allegations, just so that they can not benefit from these false claims. After I cancelled, it delayed the arbitration decision because they realized that they will not benefit from me if they put me at fault. This took 1 year for false claims to be determined.
DO NOT JOIN MERCURY INSURANCE
Reply