Geico is terrible. I have been a customer for 2 years paying $133/mo. I tried to lower my payments to state minimum and was quoted at $119 begininning oct 1, and $90 until then as a reflection of what I had paid into my then current policy. Received a bill 3 weeks lates for $178. After an hour on the phone, my situation was not resolved and they had no record of my $90/$119 quotes, only the $178 quotes. Why would I call and change my policy to a higher rate that is giving me less insurance? Jenn at Geico couldn’t answer that question. And now my old rate I had for 2 years is unavailable. I have never made an insurance claim in my life and was already a customer so it’s not like they had the wrong information. I also have not received any violations on my driving record, not even a parking ticket since I have been insured with Geico. It is probably just a few agents who are making grave mistakes, but I keep reading more reviews of similar situations with Geico. Try googling geico bait switch, and see for yourself. Just be careful dealing with this company. I know I’ll never give them another penny, I can only imagine how terrible it would be if I actually had to file a claim.

Geico was excellent until my wife had to place a claim in. Customer Service was outstanding during the entire process but when it was time for the policy renewal, forget about it. We new the rates were going up of coarse but they jacked it up that we will feel it for generations. I placed multiple homes on and an umbrella policy to get a discount but it became pretty much worthless. I wife called one day and they don’t have our policy #’s for our other homes. She told them to check the umbrella policy and they could not find it, sounded dumb founded.

The moral of the story is they are excellent until you have a little mishap. Then they will take it out on your wallet with a vengence!!

we are so happy we switched over to you.your service is the best ever!we love u

Sounds like my experience when switching from Allstate to Geico….except for one small thing: I knew that I had two speeding tickets from two years before I signed up with Geico and wanted to make sure that these were reflected in my rate, so after getting an online quote I called customer service (just like the writer) to verfy that the rate was accurate. After confirming with the salesperson (a guy named Jason) two different times that they had checked my MVD record and that these tickets were reflected in the rate I agreed to purchase the insurance. I received and signed all my documentation in a timely manner and even began telling my friend hat a grat deal I had receivd by switching to Geico (as cliche as that was), I was really pleased with the service and pricing…..until a week ago. Just over a month after signing up with Geico I received a letter from their underwriting deprtment notifying me that my insurance had been terminated due to the two tickets I repeatedly asked th salespersn about. Not only had they terinated my current policy, they aso included a new rate quote for a policy from an associated Geico entity offering me a new rate (supposedly taking into account the two tickets) which was higher than the rate I had with Allstate to begin with. At first I was geatly impressed with Geico, but unfortunately I am now left feeling like a victim of bait and switch and will most likely do everything in my power to keep my friends and family from being subjected to the same low-handed tactics. Geico Sucks!

i luv you lizardd!!

recently switched to GEICO because of EXCELLENT Customer Service (not because the cavemen convinced me- annoying ad, really!)
Customer Service seems to translate throughout the company- or at least to all the different department I talked to, not just Sales. Other companies usually have good customer service in Sales and drops the ball in other departments, but this does not seem likely with GEICO. Hopefully this company maintains this Customer-focused culture.