First Acceptance Customer Reviews
Based out of Nashville, Tennessee, First Acceptance Corporation writes non-standard personal auto insurance. That means they sell car insurance to individuals the industry deems "high-to-medium risk."
First Acceptance Corporation was originally founded in 1969. Forty years later (May 2009), they sell policies in 12 states, and are licensed in 13 additional states. They market, sell, and service auto insurance through their network of agents.
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Reviews (8)
e.cota
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They honestly suck but it is all i can afford. They charge for just billing you and i dont believe that is fair. especially 5$ worth of billing. They always change the rate and they dont even know what they are changing it for. they have no idea about what coverage you have or the amounts when you call in you have to go from person to person. and then you wait for over thirty mins. for them to find an answer.
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Larry Jones
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First Acceptance Auto insurance is located where in Robertsdale Al.
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Brandon Clay
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Hi Larry,
Here’s their contact form to ask them:
http://www.FirstAcceptanceCorp.com/ContactUs.aspx
Brandon
Car Insurance Guidebook
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Chasity Jenkins
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This is the worse insurance company,I have ever delt with I have full coverage insurance i was in a accident on Aug 20 and they have not taking any action they just keep pasting my claims from one adjuster to another
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Susan Jackson
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I.ve had this insurance about 6or7 years.I pay about $100. a month.My car got hit in the door at a parking lot of church. You don’t know what you got till you have to use it. I have sickness in my family and have made 3 trips to Texas scents Nov. when my car was hit. I’ve never filled a claim in my life till now. They ask me to go to Buick place here and get estament and they said $800. dollars. I got 3 more and they were for $16oo and 1700.
I meet a old school mate at Buick place ans recieved a call from her. She informed me her truck was suppose to be fixed in a week it had been there a month still not fixed.I don’t do business with these people I have tried to work with theses people but got nowhere. Everybody going to help but never hear from them. I am a widow so guess they can do me. I worked hard to pay for this car and insurance so it would be fixed if something happioned.Its ashame to do people this way and what do I drive while my car it being fixed? I might have to eat this cost but, bet I check out the next com.
PLEASE PLEASE if you use this com. check them out and bet you’ll be finding another com. If you know someone that can help PLEASE let me know. I take good care of my car now the door is smashed in.I really don’t see how theses people can sleep at night. Don’t trust theses people with your car. They are a joke!!!!!!!!!!!!!!!!!!!!!.
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James
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My car was totaled by a 1st Acceptance insured driver on July 25, 2011. They took my car from the body shop on August 4th. They have still not settled with the lien holder. I have called the adjuster and her supervisor more than 30 times over the last 3 weeks without a return call from either one. My insurance company has called and my attorney called but still no response. I have filed a formal complaint with the insurance commissioner and the Better Business Bureau (which rates them an A+) If that is not a blatant exhibition of how crooked the BBB is, I don’t know what is. First Acceptance is without question the most unprofessional, inconsiderate sorry excuse of an insurance company I have ever had the displeasure of dealing with. Anyone would be a fool to consider this company for their insurance needs.
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Nicole
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This is by far the worse insurance company ever. Every comment above has more than the truth in it. This company is so unprofessional and they don’t care about the consumer at all. It’s like that Progressive commercial where the other guy doesn’t know your name. To make a long story short my car was totaled out June 10, 2011 today is October 20, 2011 and my bank has yet to be paid. They made me an offer the adjuster claims was based on the retail value in my area. Once I did my own research and found out that they were basically low balling me and sent them a certified letter they then changed their story. On several different occassions the adjuster assigned to my claim lied to me just to get me to settle. I asked in my letter to be assigned to someone else and complained about him bein unprofessional. Needless to say my complaints have gone unnoticed and they haven’t assigned anyone else. The supervisor said a lot of people make this claim but he is one of their best employees! (He’s a snake.) SO WHAT DOES THAT SAY ABOUT THE COMPANY IF HE IS THE BEST? They have ruinned my accrediation wIth my bank by telling them I am refusing to cooperate and turn over the car. The truth of the matter is the other insurance company has had the car for several months in their possesion because First Acceptance left it at the body shop for two months. If you can avoid this company avoid it like the BLACK PLAGUE! You will only loose in the long run. This goes without saying ” YOU GET WHAT YOU PAY FOR!”
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dorothy
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Person with first acc ins hit my car door in my parking lot while it was parked. we had a witness and the insured owned up to wreck but they took one month to send me money. I have older car and they wanted to total car IT WAS A NIGHTMARE. i WILL BE CALLING BBB. When I called about check they keep saying it was in the mail. NO ONE anwsers phone after 6pm.
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