Esurance Customer Reviews
Founded in 1998, Esurance has become one of the fastest growing insurance companies in the United States. Known for its pink-haired superhero agent, Erin, Esurance is a popular destination for online car insurance shoppers.
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Reviews (16)
Elle Q.
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They were quick and easy to get coverage with, and I was called back in the middle of the night when I got it to start coverage right then. All in all it was very easy to set up. Their customer service wait times are terrible, and they do try and hard sell more coverage then what you need. I have not had to call in for claims, but they were very helpful in sending the information pack again when it was lost in the mail, and called to make sure that I had gotten it. Overall, the ease of using this company far outweighs the times I have needed to call them, and in general it’s been a good experience.
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Tammy D
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Esurance is absolutely amazing. When I had my first car accident at age 30, they took incredible care of me. They sent me to a top of the line repair facility, they had me picked up by a rental car company at the repair shop and took care of all the payment arrangements for my rental car. They even sent me email updates showing me pictures of my car’s repair process during each stage. They really made me feel like they were there for me. By far the best insurance company out there.
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David Vance
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My experience?…Professionalism at it’s best!
I have car insurance on my two vehicles for 17 years with another company. When I received my new policy, they were asking for $4,400 for the year. I checked my last premium and last year I paid $4,200. With the failing economy I decided to check around for an alternative. I decided on Esurance. The cost was almost half as much for the same coverage. I gave them my credit card information to pay the first 6 month premium in full. Esurance encouraged me to alert my 17 year company I was not going to renew. I did, and not wanting to loose me as a customer, they counter offered for a little less than what Esurance quoted. I contacted Esurance to tell them I had decided to remain with my 17 year affiliation and asked if they could please credit my credit card. They understood and said they would comply, however, I was bracing myself for aggravation that they wouldn’t do it at all or even in a timely manner. Two days later I received a cancellation notice from Esurance and three more days later I checked my credit card to see if there was a credit for the full amount and there it was. I would recommend Esurance for their professionalism alone and I would advise unhappy customers to handle their responsibility using Esurance to read and follow their policy of doing their business with them online. In the future, if I have any problem with my current insurance company, my next call will be to go back to Esurance to handle my car insurance. I am a very happy almost customer, and maybe a future customer of Esurance.
Signed, a complete stranger to Esurance. I swear this is not a fake review.
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Dochupa (Texas)
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I bought Esurance auto insurance recently and i am very much satisfied about their price, value, and service. I was fooled by other auto insurance company by paying them more than what i am paying Esurance now. I am saving upto $700 now after i bought Esurance.Their online service is so easy to use.Anyone who is in search of a reliable auto insurance company can just choose Esurance.
It is a well-trusted insurance company.When it comes to the handling of claims and customer service, I would say that Esurance is the best company who give importance to their valuable customers.The staffs of Esurance are so customer friendly and quick to help.They quoted the best rates for me when compared to others and helped me save my money.I got the right choice and i would recommend Esurance to everyone.
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Susuba
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Having been hit by another driver, while I was insured with Esurance, was a complete disaster. They did not want to do anything. They wanted me to deal with the other insurance company. They wanted me to pay for the claim and the rental, then go after the other insurance company for reimbursement. They were slow to return any of my calls (the ones they actually returned).
My car has been in the shop for a month as of today. They held up repairs, and the estimate. Then when the repairs were done, the after market parts that they approved, didn’t fit properly. There were gaps between the new bumper, the new headlight and the new fender. The initial estimate was $144 higher and included new Hyundai parts as my car is only one year old.
After three weeks of being lied to and told many different stories, I told them “if they needed any more information from me, they could talk to my lawyer”. Them I hung up on them. I have reported them to The BBB and the NJDOBI (they handle licensing of insurance companies in NJ). Since then, they have sent a check to the repair facility, sent me a check for my deductible, and called me to apologize for how long this was taking. My complaint was for being lied to and the fact they weren’t willing to do their job. I would never recommend using this company. They deserve zero stars, but I am required to give at least one.
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Susuba
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It is now 5 weeks later and I am having trouble getting another insurance company. Esurance put the accident as my fault. The other driver admitted turning in front of me and was ticketed for careless driving. These are the most incompetent people I have ever dealt with. BEWARE
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K. Pennington
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I thought I was extremely happy with eSurance’s prices and service. I recently had to file a claim because I hit a curb avoiding a dog in the road. I though it was a simple accident that could have happened to anyone, at any time. No points were accrued on my license, no other cars were involved and I was able to drive my car from the accident site to a repair center.
The total claim was under $2,000 with a $500 deductible and the process was swift and easy. A great experience… I thought.
Imagine my surprise when I received my policy renewal notice and my six month premiums increased from $604.52 per six month period to $1,734.36!!! That’s an increase of $1,129.84!!! That was almost as much as the entire claim! I immediately emailed Esurance and requested an explanation of the exorbitant rate hike. Four weeks later I’ve yet to receive any form of response.
This was my first accident since 2000! And I’ve had continuous insurance coverage for well over the 5 years most companies ask about. Which means I’ve been paying for insurance that I haven’t used for 10 years only to be penalized the first time I need it for a small claim. Recouping almost the entire cost of a claim in ONE SIX MONTH PERIOD after an accident seems completely unreasonable to me. Why do we pay these premiums when we can’t comfortably rely on the insurance being available for a reasonable price after we use it?!?
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kathy
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We have had Esurance for almost 4 years. I had a very small claim to the liftgate of my van this past summer due to my own fault. After paying my $500 deductable Esurance paid $600. I haven’t had a ticket or accident in 29 years. I just got my renewal rate. It went up $200 per 6 months! We insure 3 cars, with 3 drivers and all of us are ticket & accident free. When I called about this ridiculous rate increase I was told it was because I live in Illinois & they had an across the board rate increase for Illinois. Too many expensive claims in Illinois they said. I said well punish them not me! So we are taking our 3 car policy elsewhere. There are too many companies out there who are glad to have drivers like us……always pay our premiums every 6 months & NEVER have a ticket or accident. The one time I do, it is small & my rate jumps! NO MORE!!!!!!!!
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Kpat
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I live in Illinois and have a similar situation with my premium increasing after I processed a claim. I paid my 500 deductible and 7months later I was refunded 480 because Esurance was able to get reimbursed from the insurance co. of the driver that hit me. Now after clearly determining that it was not my fault and even returning my deductible – I got a rediculous increase because the Illinois rate has increased due to various reasons (so i was told). I am currently seeking other quotes….
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Esurance is a horrible company!!"
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ESurance should change there name to E-maginary insurance this company is a scam.. MY SUV WAS 1000% STOLEN OUT OF MY DRIVWAY!!! THE ADJUSTER SAYS THAT ONLY RETARDED PEOPLE ALLOW VEHICLES TO BE STOLEN AND THAT I GAVE MY KEYS TO THE LADY THAT STOLE MY SUV….STAY AWAY!!! I AM A PROFESSIONAL FATHER OF 5 AND MAKE $175,000++ A YEAR … I KNOW A SCAM WHEN I SEE ONE… TERRIBLE COMPANY!!!”
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gail
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Total liars. Down payment quote was low right up until they are ready to process your payment….just then your quote magically goes up by $50 00 or more without a reasonable explanation (I haven’t received a ticket or had an accident in over twents years) . I should have followed my gut feeling, that this is a company that shouldn’t be trusted. They also jacked my monthly payment by more than $8.00 a month by saying it’s a processing fee. In this day of age where just about everything is paid online I can’t imagine why it would cost $8.00 to process anything unless you are trying to rip people off. I will admit that the customer reps were nice…but they lie to keep a job, I guess.
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kathy
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I had the misfortune to have been plowed into by a guy flying in reverse in a parking lot smashed into me… who happens to have whack esurance… he admitted fault… he was clearly at fault… he drove past me looking for a spot… after he passed me I began backing out… little did I know he had put his vehicle in reverse and full speed plowed into me… after calling 3 times… I finally got someone… who never asked if I (or my passenger) was ok… told me it did not matter that her insured had admitted fault, admitted he wasnt looking… she told me I was 50 percent at fault… never listened to me once… told me i had to file a claim with my own insurance… which i hung up on her and gladly called my own insurance (AAA) and they are taking excellent care of me… will get my deductible back and have determined that their driver was indeed at fault…
esurance is terrible… long wait times on the phone… customer service sucks… they should have treated me as if they wanted me to become a customer of theirs… I would never recommend them… and will post my story as many times and places as i can so everyone can be aware… and hahaha… when the jerk insurance company gets the information that their insured is at fault… i hope they raise his rates…
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Sparko
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Like the poster previously, I was hit by a Mr. K, who proceeded to flee the scene. I had to wait for repairs for six months, while Esurance arbitrated with the other party for liability, which was proven 100% at fault by Mr. K.
Again, I must wait for settlement of my claim b/c Esurance does not trust those they insure. Never mind the fact that they get an electronic payment every month from me to pay for this service.
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Chrischan67
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I have been with Esurance since 2004 and never made a claim or got a ticket. I got into an accident about four months ago which fault wasn’t given to me or the other driver and niether of us got a ticket. Esurance totaled my car and initially didn’t want to give me what it was worth, but after I sent them some listings of the same car as mine that were for sale they paid me an amount that was very close to the highest listing price… I still was making payments with the bank for my car. They were friendly on the phone and somewhat helpful. They were supposed to reimburse me for days that i lost at work and they told me that the check was in the mail, but i still haven’t gotten it. Now my policy has been renewed a month early and my premium has more than doubled!! I have e-mailed them several times now about my reimbusment check and why my premium has more than doubled with no answer!! I ever threated to find a different insurance because i can’t afford the new premium and they still haven’t answered! I’m getting a different insurance!!! Beware of esurance!! Also, when I first started with them they took my payment out of my bank account twice!! They gave it back when I called them about it, but they also did the same to a friend of mine that uses them. They gave it back of course, but doesn’t that seem a little too suspicious??
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David Wainwright
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Avoid Esurance under all circumstance — they engage in bait and switch practices, and they caused by daughter to have a lapse in insurance coverage.
About a month ago, my daughter leased a new 2012 Honda Accord. I called Esurance Insurance of New Jersey to get automobile insurance for the car. Esurance gave me a quote on the phone of $1576 for a six-month period. I accepted the quote, and gave the representative my credit card number in order to pay for the auto insurance.
Several minutes later, the representative told me that the actual cost was $2024 for six months, and asked if I wanted them to keep my credit card number on file so that they could automatically renew the insurance. I was upset about the immediate spike in price after I gave them my credit card number, but I agreed to pay the $2024 so that my daughter had immediate car insurance. I declined their offer of keeping my credit card number on file.
Esurance e-mailed my daughter a temporary insurance card for her to put in her car until the permanent card was mailed. Several days later, we received the permanent insurance card, and we immediately noticed that the effective date was June 1, 2012.
We also noticed that the temporary card also had an effective date of June 1, 2012, even though we told Esurance that we needed insurance immediately on the new car. This is a delay of insurance of over two months. Esurance did not us give us a satisfactory answer when we called them, so we dropped them, and selected a new insurance company.
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D Murrell
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To be honest, I choose Esurance because it is easy and convenient to get, especially when I need proof of insurance quick.
There are other fast, online e insurance sites now as well, but they are more fly by night operations, and they just don’t have the backing that Esurance does. Since Esurance got purchased by Allstate they have an even better and more trustworthy backing, and I feel a lot more confident that any claims I make are going to be honored. I have only been in one accident while I had Esurance, and while it was years ago, it was an incredibly simple process. The claim was handled quickly, and the customer service was fine, if not spectacular.
The CS agent that I talked to took my information quickly, and did show that she was at least somewhat concerned with my well being. I just didn’t feel that extra something that I really like out of customer service, but I may be old fashioned. The claim was paid out quickly, and the company handled everything with little need for me to be involved. I have not had a claim in years and so my information may be a little bit out of date, but I have no complaints.
Since I have come back to the company. I spent some time with other companies, and came back to Esurance mainly because of the cost issue. I was uninsured for a bit, and when I got a new car, and needed insurance it just seemed reasonable to go back to the company that handled my policy easily.
As far as price, I consider them to be completely reasonable. It’s a monthly charge, and you have a variety of options for pay, much like other companies. They allow you to make choices as far as what options you would like on your policy, and what kind of coverage you would like. I don’t know what other options that they have, a lot of companies pride themselves on their bells and whistles, and at least my policy has none of that.
There are companies that focus on all the other kinds of insurance you can have, Esurance does not seem to be one of them. The commercials are the only thing that really bugs me about the company, and that’s a small thing. In today’s market any companies commercials are going to bug you from time to time. They just bug the heck out of me.
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