Commerce Insurance Customer Reviews
Commerce Insurance is a New England insurance company. They market auto, home, and business insurance products to residents of New Hampshire and Massachusetts. They sell car insurance through independent insurance agents.
Although Commerce Insurance is limited to two states, they claim to be one of the leading providers of auto insurance in their areas of operation. If you have an experience with Commerce Insurance, leave a review – good or bad.
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Reviews (3)
Sam T
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Commerce has been my automobile insurance company for over ten years. They offer a full range of insurance options. Discounts are available for safe driving records, multiple vehicles, theft deterrent devices and insuring my home with them as well. They also offer discounts for membership in certain organizations. The range of coverage options is excellent including varying levels of deductibles.
I have had several glass breakage claims and they were very easy to deal with. Their staff seems to be courteous, knowledgeable, flexible and empowered to deal with issues quickly. They keep my agent informed of issues with the account. They offer an online website to manage my account. The policy selection sheet is easy to follow so I know exactly what my coverage is. When I purchased a new vehicle replacement, the process was simple and quick. They promptly sent an updated policy. Overall, I have been very satisfied with their service.
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Evangeline Custis
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I have had Commerce Insurance Company for years and mostly they have been pretty good. But when they offer discounts, they often come back in the middle of the year and take back those discounts. My low mileage discount was removed one year because they stated that I could not prove my mileage.
Well, I live in Massachusetts and the registry has record of my mileage, which they can access in their computers. Also, my inspections are recorded, which they can also access. The next year they took away my low mileage discount when I went to the agent and wanted to pay off the whole year in one payment. There would be no profit from interest, so they told me that my mileage discount was being removed because my mileage was incorrect. I showed the agent my mileage according to my inspection document.
He said, “Well, it’s been 3 months since you submitted that form to us and your mileage is probably over the limit for the discount by now anyway. The discount was only about $45., but these people insult my intelligence with their little games. They blame Commerce and Commerce blames the agent. It’s time to get rid of both of them. By the way, the agent is New England Heritage in Stoneham, MA.
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Johnson
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I have a claim against Commerce, been in “the process” now since October 2009!! All they do is stall, stall, stall……
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