Comments on: American Family Customer Reviews

By: Betsy Grant

Betsy Grant — Wed, 22 Apr 2009 04:00:30 +0000

I have been with American Family Insurance for 15 years. During that time I have had claims. One being an automobile accident, deer damage, boat damage. We have never had a problem with claims. The claim process works very quick and the company is fast with getting the claim complete. The time I had my automobile accident I was only 18 at the time and at that time I was only given a surcharge that I had to pay due to the accident. Being young I was very grateful for only that. In addition to their claim service
I find that their premiums are very competitive. Over the years and I have checked out other insurance companies to see if I could save myself some money. However, American Family has always been quite a bit lower than the competition. I would recommend American Family Insurance to anyone!

By: Tonya S

Tonya S — Tue, 16 Dec 2008 02:45:14 +0000

My Auto Insurance Company is great. When I had an accident, my agent was right there for me. An adjuster was in contact with me within 24 hours of me making my claim. Everything went very smoothly and my car was fixed within the time they said it was. I used a preferred auto body shop, so I didn’t have to do any of the work. The claims office and my agent did EVERYTHING for me. I’m fortunate enough to have an agent that not only helped me with my claim in the first place, but throughout the whole process. My rates didn’t even increase after my accident, the company was very forgiving.. I’ve recommended to all of my friends!!

By: Kerry S. Espenschied

Kerry S. Espenschied — Fri, 28 Nov 2008 17:41:38 +0000

I had been with American Family for about ten years. Never had a problem. My agent used to sit down with me once a year and review my coverage and help me save some money. He stopped doing that a few years ago. When my son turned 16 I added him to my policy. We expected the price to go up and it did. My son got a speeding ticket (doing 35 in a 25 mile zone) and my car insurance doubled.

We had our homeowners insurance with them as well, in order to get a multi-policy discount. They ran a credit check on us and raised our rates again, both on our homeowners and auto policies. My son left to join the military and we removed his car and him as a driver from our policy. THEY DID NOT LOWER THE RATES. I couldn’t believe it. I called and asked them to justify that. They didn’t even try to explain it. They just kept saying something about our policy price is based on several things, including driving record, etc. My husband has no moving violations, I had one speeding ticket two years ago.

We switched companies a few days later, and the cost is about a third of what we were paying previously. They didn’t run a credit check. I don’t even think they took our SSNs.

By: J. Davidson

J. Davidson — Wed, 26 Nov 2008 04:35:42 +0000

I have been with the above named insurance company for three years now. I have trusted them for not only auto, but my home as well. They have given me excellent service, my agent is always availble and returns calls promptly. Their claims department works very quickly on obtaining the info needed and getting repairs done or submitting payment.

They have been very helpful in any inquiry about business insurance as well. If it is an area which they do not cover, they are willing to locate names and numbers of individuals who do handle these types of insurance. I have been completely satisfied with my company and look forward to a long relationship for years to come I have been fortunate enough that my agent is a local man who understands the needs of the community.

By: Lisa R

Lisa R — Mon, 17 Nov 2008 19:16:36 +0000

I have been a customer of American Family Insurance for just about eight years now. I receive excellent coverage for a great price. I love the fact that my agent’s office is located right in my hometown. I can speak to him face to face rather than over the telephone. He is always available to discuss my policy and any concerns I have. I used to drop my payments off directly at the office, but now I make my payments online which is even more convenient.

I have only had to file one claim when I hit a deer on the interstate. I only had to make one phone call throughout the whole ordeal! My agent handled everything. I had a rental car delivered to my home the very next morning. My van was totalled in the accident, but I was driving a new one in no time. No hassles at all! I probably pay a few bucks more a year than other companies, but that few bucks is well worth the peace of mind that comes with American Family. I won’t insure my vehicles through any other company. I highly recommend them to all of my friends and family.

By: Carolyn O

Carolyn O — Sat, 15 Nov 2008 22:00:34 +0000

American Family Insurance has done a great job for me. First off, rates have tended to go down over the years I have been with them, so that is very nice.

Also, the one time I have had a claim to make was when my husband ran into the back of the car I was driving. I called the company and they completely handled the whole thing. I had been driving a rental car and they dealt with the rental company. For that claim, I did not pay a penny. Now, I had been with the company about six years with no other claims and I am a very careful driver. I don’t have any points on my license at all. I also pay the whole year’s policy at once. So, those are factors that I am sure influenced the fact that I did not pay anything on this claim. But it was a great relief to know that the whole thing was taken care of–and my rates even went down the next time I paid my premium.