AAA Customer Reviews
The American Automobile Association (AAA) is one of the oldest companies in the United States that sells auto insurance. They were founded in 1902 to lobby for improved roads. They continue to enjoy that heritage and have a respected tradition of roadside assistance, iconic maps, and now car insurance.
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Reviews (23)
Katie
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I’ve never had a bad experience with AAA. My husband has had a few minor traffic incidents and so we have had to deal with AAA’s claims department quite a bit, unfortunately. They are always so helpful and courteous, handle everything very professionally and they always keep us up to date (with follow-up phone calls) with any progress in the matter. I am very pleased with them.
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Josh C
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The first time I went into the AAA office I was a bit intimidated at the great variety of services the company offered. I was referred by a family member to check out AAA since they had been a member for nearly two decades. I wasn’t much of believer in AAA because of high rates that many people were claiming this company had. Much to my surprise, I found AAA car insurance to be significantly lower than any other insurers out in the market. When I was waiting to be seen, there was numerous periodicals to keep you busy and nice cushy seats. A tremendous asset to AAA is the customer service and efficiency that they operate at. The duration between sign in and receiving help was nearly four times faster than DMV or any other insurer. I would highly recommend AAA for all your insurance needs. To date, I have both my cars and homes insured through AAA, talk about savings.
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Adam M
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I have been insured with AAA for over 8 years now. I have been pretty satisfied with the company for the most part. I feel they are very price competitive and legitimate. The best part about going thru AAA are the discounts (good student discount, group Discount, premiere credit discount, etc.) I have my monthly insurance taken out of my checking account every month and receive a discount for being a member of the local credit union. Customer service is easy to work with. Locations are usually convenient and frequent. Even if you can’t reach your insurance representative there is always someone who can help you. If you take advantage of the many discounts offered AAA is definately worth taking a look at for auto insurance.
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K. Johnson
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I have used AAA auto insurance for almost 5 years. I have had a good experience with them throughout that time. I have used three different agents, in there different cities. All were friendly and professional and answered all of the questions I had. They offered me extra deals when available without it being too intrusive.
I have never had to place a claim, so I can not speak to that part of the business. I can say that they handled all of our business in a professional and accurate manner. Their rates were fair, though not always the lowest I could have gotten. I feel like they would take care of any claim experience fairly and rapidly, so have not attempted to switch to cutrate insurance. I am very pleased with my experience with AAA auto insurance.
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L. Anderson
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I switched to AAA about six months ago and could not be happier. The membership benefits are impressive allowing members to get travel information. I recently moved across the country and the guide books and maps I received from my agent were valued higher than my membership fees, saving me a lot of money. The automatic bill pay is also convenient so I don’t have to worry about sending out a payment in the mail. It also saves trees since I do not get a paper bill. As far as the price, they were significantly cheaper than anywhere else. I had an automobile accident last year and the rate I received from AAA was even more reasonable than my previous insurance carrier. I have not had a claim yet so I cannot attest to how it is to deal with them on that end of things. I am impressed with the other services they offer such as roadside assistance. I would definitely recommend them to others.
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N. Smith
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I have always had a positive experience with AAA. I have worked for other companies and found that AAA had superior customer service. When I was in a bad accident a tow service was dispatched to me within a half hour. A rental car was arranged and a body shop was recommended. I found the service to be excellent. My calls were always returned and my questions were answered.
When contacting AAA about changes in my policy it was very easy and fast. They were able to fax or mail to me any needed paperwork. Their rates might be higher than some other insurance companies however I feel that it is a better quality insurance company. Other insurance companies have hidden costs and strict policies that do not help the customer. I have not come across this in the fifteen years with AAA. I would recommend AAA to anyone looking for a new insurance carrier.
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Peter I.
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AAA is great. I have never had a trouble with this insurance and have always had good luck with this program. The price per year is unbelieveable. It is such a bargain. One of the best features is the maps and travel guides that are provided. The maps are great because they outline construction and alternative travel routes. They provide these trip planners called trip ticks which are the best and most useful things in the world. They are flip style maps that go through you whole travel and driving schedule as you want it. The best part is that these are included in your membership also. How amazing. This is not the only thing. They also offer roadside service for trouble you may have on the road. This included road trouble, gas problems, car problems, and most anything you can think of that has to do with your car. By far the best value for the money.
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Angela F.
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AAA has been a great car insurance experience for me. I’ve been insured with them now for more than 5 years and have never had any issues. Their customer service representatives are pleasant and don’t act like they need to get you off the phone in less than 60 seconds, and most changes can be handled over the phone. On the one occasion when I did not receive a particular phone and had to call again, the rep was courteous and apologetic. If I were to have any issue, it’s the time you are sometimes forced to wait “on hold” while waiting for the next available customer service representative.
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Ellen S.
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I have been with Triple A (Auto Club) for a few decades now. I have always gotten excellent service from them. They make it very easy to buy or sell a car, or to renew documents, without having to deal with the DMV. They also provide a lot of assistance and info for those who want to travel. Moreover, they allowed me to “grandfather” in a discount from my previous policy which they do not even offer anymore. In fact, I have several discounts which help to lower my annual premiums. Also, Triple A has always come through for me when my car does not start or has some other issue that requires me to call for a tow truck. They have never failed me.
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Rob S.
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I use the insurance company AAA and it is fantastic. The prices that I am charged are cheap, with a good deductible. Also, since I travel a lot I get discounts and free maps where I travel to. For instance, I was in Tampa Bay on a business trip, and all I had to do was find a AAA store and they helped me out. I was given a map of Tampa, Florida, and some of the neighboring states and popular attractions in case I wanted to visit them. I really love the company and in addition to these amenities they have great lawyers and don’t raise your insurance if you get in a crash. They know what they are doing when dealing with certain auto crashes in order to make sure that you are safe, and free of any lawsuits.
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Medera
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My experience with AAA has been horrific. It is okay as long as you pay, but don’t make a claim and expect anything without a fight. Absolutely ridiculous. You will eventually deal with the bad side of them. My advice is don’t even bother with them and get a lawyer.
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Douchupa
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We had a very bad experience with AAA. We were fooled by their fake prices. Their actual prices were not the same as what we got from the online quote.
The service is too buggy as their phone numbers never be reached and we keep calling them and we were in no way to reach them when we had a problem. We were so frustrated with AAA auto insurance and thereafter we stopped buying auto insurance from them.
It is an another nightmare. When we thought of claiming for accidents, we struggled a lot and finally could get a very small amount of claims after a very long time. We wasted our energy, time and money.we would never recommend AAA auto insurance for anybody as we do not want others also to suffer from them.
Please get reviews of companies from your close friends to know the good company before buying any insurance.
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Elizabeth H.
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I haven’t had a problem with AAA. I have been with them for the past two years after leaving American Family. My premiums are lower and they are always very responsive to my questions. My agent was very helpful when I made the switch. She helped me to choose the best auto plans for our two cars and also gave us a discount on our renter’s insurance policy.
In addition, she was able to get us a discount on AAA motorist coverage which is very nice to have. Finally, she was also able to review our policy this year and found some additional discounts for us so instead of increasing, my premium was lowered this year. I have recommended and will continue to recommend AAA to my friends, family and colleagues.
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Jamie
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I have AAA insurance currently. I also am currently in a total loss claim with them now. It has been a complete nightmare forget I am a victim of a crime I am being victimized all over again by them. They seem very unorganized. One person tells you one thing the next tells you something else. I am having to do all the foot work and have received terrible customer care. These guys will try to screw you and then they get mad when you stand up for yourself. They take your monthly premium with a smile but hold on when you have to make a claim their teeth do come out. One of the worst experiences in my life.
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Ken Wendt
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AAA is got to be the worst. We hit a deer 100 miles from home at night. When I called they sent tow truck to wrong location,then by the time we got our van to wrecker yard the place to get a rental car was closing. Then we begged for them to stay open had to get a taxi to rental place. That was over 2weeks ago. They won’t pay for rental to get us home[even thou policy says it does) Van was totaled by estimator over a week and a half,but still no check???? The people you have to deal with at their MI claims office are the worst. ugh
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Angel
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AAA insruance claim service totally sucks. I have had an open claim with them since August and they never follow up, especially the adjuster that doesn;t have a clue with ins. Customer service is extremely rude and unhelpful. Never, ever use AAA ins.
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Ron Erickson
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I was rear ended by a uninsured illegal . Tripple aaa did a very
good job on fixing car and getting it back to me, even had a good
rental car. However medical claims was a night mare it took over
six months to recevie sttelement . It was just like books you read
they did not want to pay they drag it out and do a half a** job.
They just let you drift in the wind drag drag drag and try to get
a hold of them good luck. i had to start calling the manager
told her i want a new claims rep she just had the same B call back.
Its my opinion they try to wear you out, to settle for less.
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Wanda
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TERRIBLE. Would never recommend them. There sales people sell you policies, they cannot deliver on, then you get nasty letters upping your original quote due to their incompetance. They do not return phone calls, and have awful customer service.
To get home insurance, you better be prepared for a home inspection on their
level unlike any other company requires and if you don’t have what they deem “a perfect insurable home” they will drop you like a bad habit. I’m sorry I ever went to them in the first place.
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Keith Stone
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Please help me this AAA is the worst that i have ever seen i was going cross country and someone hit me and called AAA they would not help, they said it was my fault and they could do nothing now i am stuck in the middle of the state and no were to stay i left my state to go to live if Nevada that has been 6 weeks ago i am homeless and have no were to stay i left my apartment to live out west thats why i have nowere to stay please dont get AAA they dont CARE AT ALL please listen to me i beg of you, i am stranded with no help
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Jacob Minter
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I signed with the Conroe, TX AAA office. They are as close to criminal as you can get. I asked them specifically if I canceled would I be penalized they said no. I was penalized. I was given a quote, discontinued my current car insurance provider based on that quote. Signed on the dotted line and paid up front for 6 months, and less than a week later they send me a letter saying sorry your quote is wrong and added over 100 dollars each 6 months which I was then obligated to pay. They are very nice people but cronies in business. Do not get AAA car insurance, they are in the business to make money at your expense.
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Brian DLM
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I have had AAA insurance and home insurance for over 10 years. I also had one car totaled, about 4 accidents (Not at fault) by myself. My wife had 3 accidents (Not at fault) a few tickets, speeding, illegal u turn and so forth. all these happened over the years.
As long as we were not at fault the deductible was waived. My insurance has not gone up for any of these.
We had no problem at all. I only had to make the first call and give all the details. The adjuster calls me the next day as promised and goes through everything and keeps calling till the car is fixed.
Over all i have had a very good experience with the auto club. They act very professional and they follow up with the repairs.
After reading the reviews of a few insurance companies. I know what i need to do now.
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Triple AAA Car Insurance | AAA Search
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[...] 3.AAA Customer Reviews | Car Insurance Guidebook I wasn’t much of believer in AAA because of high rates that many people were claiming this company had. Much to my surprise, I found AAA car insurance to be significantly lower than any other insurers out in the market. … I have been with Triple A (Auto Club) for a few decades now. I have always gotten excellent… http://www.carinsuranceguidebook.com/aaa-customer-reviews/ [...]
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William Harder
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I am from family who has been with AAA for over 35 years. Growing up I always complained that if we switched insurances we could save money. I hated paying my portion of the car insurance while knowing that we could get Insurance cheaper elsewhere.
But my negative opinion of AAA changed last year when I was struck by an apparently drunk hit and run motorist on my bicycle. I suffered many skin abrasions, a shoulder separation and two of my teeth were smashed into pieces at the gums. I had heath insurance so my shoulder surgery would have been included, however the 30+ trips to the dentist to fix my teeth through dental implants would not have been. I roughly estimate the cost of all this dental work to be close to $80,000.
I would not have been able to afford this if not for having AAA insurance. They have even given me money for gas to go to these appointments as well as the consoling words of a claims rep (when asked what services are covered) “Get the best you can.”
I was also informed that I might get some sort of pain and suffering settlement for the permanent scar and small deformities that I am left with. Thanks to AAA insurance I have been able to go through the process of healing as painlessly financially as possible.
AAA Quality when you Need IT
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